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Issue with OA X64

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Recently I started to use Online Armor X64 premium, and I found that OA X64 may have some problems with nvidia driver.(I'm not sure whether it will happen in X86 version)

The problem is: when OA's program guard is enabled, there is a sharp drop in FPS. For example, in Mass Effect 2, I can only get 17FPS in main menu with program guard enabled, but 40FPS after I disable program guard and reboot.(before rebooting, the FPS stays the same)

And this problem does not happen with all games. In my laptop, NFS HP3 and Mass Effect 2 both have this problem but Resident Evil 5 does not.

Maybe this problem is related to Optimus Technology, since my laptop uses this tech and the tech largely depends on the driver(but there is no related log about the driver, weird)

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Are you all your games and any entries related to nvidia drivers marked as Trusted (highlighted green) in OA's Program's list?

Yes. It seems that OA will automatically trust some program. I reinstall OA and let it trust everything in my computer, the problem still exists.

I choose "hide trusted", and there is nothing displayed above.

But OA once asked me whether to trust an executable file, which is related to nvidia Optimus update service; and once, nvtray.exe is blocked and OA reminds me after startup

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Did you manage to locate nvtray.exe and set it to Allowed and Trusted after this happened?

If you run any other security software, do you have it added to OA's exclusions list and vice versa?

If you exclude the folders for your games, but leave Program Guard enabled (it may be best to reboot after adding the exclusions though), does the FPS improve at all?

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Did you manage to locate nvtray.exe and set it to Allowed and Trusted after this happened?

If you run any other security software, do you have it added to OA's exclusions list and vice versa?

If you exclude the folders for your games, but leave Program Guard enabled (it may be best to reboot after adding the exclusions though), does the FPS improve at all?

Test done.

1)I added NOD32 and Mass Effect2 into exclusion list, and issue solved.

2)I removed Mass Effect2 from exclusion list, the issue reappeared

3)I tried another game--The Last Remnant, for it has the same problem, and after I added it into exclusions, the problem is also solved

I found that even Program Guard is disabled, there is also a sharp drop in FPS: in The Last Remnant, with program guard enabled, I got only 23FPS; with program guard disabled, I got only 40FPS, but after I added the game folder into exclusions and enabled the Program Guard, the FPS goes up to 120(without rebooting)

It is weird. So I have to add game folder into exclusion if I meet such situation again :blink:

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Did you manage to locate nvtray.exe and set it to Allowed and Trusted after this happened?

If you run any other security software, do you have it added to OA's exclusions list and vice versa?

If you exclude the folders for your games, but leave Program Guard enabled (it may be best to reboot after adding the exclusions though), does the FPS improve at all?

In addition, the reason why I think the problem is related to nvidia driver is that though nvidia tool shows that GPU is enabled, the GPU Load is extremely low, thus causes low FPS.

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Good to hear that adding your games as exclusions in OA worked so you'll be able to play them while not having to disable Program Guard entirely :) Hopefully the developers will be able to look into the issue.

Did you also add OA to NOD's exclusions list? Depending on what version of NOD you have, there may be more than one area you can add exclusions in.

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Good to hear that adding your games as exclusions in OA worked so you'll be able to play them while not having to disable Program Guard entirely :) Hopefully the developers will be able to look into the issue.

Did you also add OA to NOD's exclusions list? Depending on what version of NOD you have, there may be more than one area you can add exclusions in.

Thank you for your help! I hope that the bug will be fixed soon :)

I use ESET Smart Security 4 with Firewall section totally disabled, and I've added OA to NOD's exclusions list.

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