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Weird white box with internet symbol keeps appearing on my screen (Windows 10)


Didi
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Hello everyone,

I need help please! A weird white box with the internet symbol keeps appearing on my screen once in a while. When I put my cursor over it, an OK button appears. I click on it but the box doesn't go away.

Does anyone know what it is and how to get rid of it? The only way it goes away is when I switch off my laptop and switch it on again but from time to time, it appears.

Weird white box with internet symbol.png

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Hello @Didi,

 

Welcome to Emsisoft Support. Please read the entire instructions below. Yes, they are a bit lengthy and contain necessary administrative instructions as well as technical instructions.

 

All users of Emsisoft Support who are in need of Malware Removal assistance are required to complete the procedures listed below:

 

NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed.

 

The majority of our support staff work Monday-Friday. We try very hard to answer all posts within 24-hours of the posting, but be aware that if you post anytime in the late afternoon or evening on Friday, or anytime on Saturday or Sunday, you will not receive an answer until Monday. Also, be aware that our support technicians may not be in the same time zone as you, therefore there could be several hours difference between when you post and the technician working your support case is available.

 

The below guidelines are intended to help you provide the technician, working your support request, with enough information to start formulating a plan to clean your machine; and for you to leave Emsisoft Support with a safe, secure, and functioning computer.

  • Emsisoft does not condone the use of Pirated/Illegal software. If such software is found on your computer, the technician assisting you will insist that the Pirated/Illegal software be removed.
  • We insist that anyone receiving help, here at Emsisoft Support, install an Anti-Malware program at a minimum to protect their system.
  • Start only one support request asking for help. Keep all your questions in your support request. DO NOT start a new support request.
  • If you don't know, stop and ask! Don't keep going on.
  • Continue to respond until you are given "All Clear" (Just because you can't see a problem doesn't mean it isn't there)
  • Once your case has been solved, the support request will be closed.
  • Your support request will be closed after 72-hours of no activity.
  • DO NOT use any form of Haxor, Leetspeak, Netspeak, IM speak and such in any posts or replys. Use only proper spelling, grammar, punctuation, and capitalization. The more time the person helping you has to spend trying to figure out what you are saying, the longer it will take them to formulate a response.
  • DO NOT post any logs without first completing the steps in this guide.
  • DO NOT copy and paste logs into your support request. All logs are to be attached to your replies.

 

Download to your Desktop:

 

NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

IMPORTANT NOTE: If Emsisoft Anti-Malware (EAM) is already installed, DO NOT install the Emsisoft Emergency Kit. Use EAM for all scans.

 

NOTE: If you are unable to download the tools from the infected system, the tools can be saved to and run from a USB flash drive.

 

All scans are to be run in Normal Mode.

 

Let's get started:

 

  • Install and Run Emsisoft Emergency Kit (EEK):

 

IMPORTANT If you have Emsisoft Anti-Malware (EAM) Installed do not install and use EEK. Instead run a custom scan with EAM and provided the EAM Scan report.

 

      • Double click EmergencyKitScanner.exe to install EEK
      • When the installation of EEK is complete the Emergency Kit scanner will run.

 

NOTE: Make sure to enable PUPs detection.

 

      • Click "Yes" to Update Emsisoft Emergency Kit
      • Under "Scan" click-on "Malware Scan".

 

IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted.

 

      • Save the scan log somewhere that you can find it.
      • Exit Emsisoft Emergency Kit.

 

    • Run Farbar Recovery Scan Tool (FRST):
      • Double-click to run it. When the tool opens click Yes to the disclaimer.

 

NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings.

 

      • Press the Scan button.
      • Farbar Recovery Scan Tool will produce the following logs:
        • FRST.txt
        • Addition.txt

 

    • Attach the following logs to your reply:
      • Emsisoft Emergency Kit log (C:\EEK\Reports)
      • FRST.txt
      • Addition.txt

 

Once a Malware Removal Specialist has replied to your request for malware removal, they will handle your case from start to finish. You will have 72 hours to reply to any instructions given by the Malware Removal Specialist handling your case. Failure to comply with requests for information or instructions from the Malware Removal Specialist handling your case will result in the locking of your support request.

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