zongamin

Why I uninstalled Online Armor

Recommended Posts

(Note to mods and flamers - this is a genuine review, not intended as flamebait or trolling - just my own experience - thought it might be useful)

I've finally removed Online Armor (Free) after trialling it for 2 months - I just wanted to provide some feedback for you.

About me - I'm 33, and I've grown up owning or using just about every version of Windows since 3.1 onwards (excluding ME and Vista). Before that I used MSDOS, and I've owned Macs from OS9 to 10.6 - I'm also familiar with Ubuntu for 6.x to 10.x

In terms of security software I've tried pretty much all of the free packages over the years, and in terms of malware the last thing I remember seeing was a Java Trojan in about 2002 that a housemate downloaded (I think it was a poker 'cheat console' or something similar). I'm the guy at work that gets asked to help people out when they get viruses - I'm not an expert, but I don't like seeing people pay £100 to PC World for something I could fix for free. This is just some background so you can see what 'level' of user I am.

For the past year or so my core set up has been

Windows 7 64 > Windows Firewall > Open DNS > MS Essentials > MBAM free (on demand scans) > Chrome & Firefox with Adblock Plus and third party cookies blocked.

I keep UAC and Auto Updates enabled.

The thing I like about this set up is that its free, and its almost entirely 'invisible' unless I choose to dig deeper.

I decided to try out OA after being recommended on another forum - and have to say that there are a lot of good things about it

- Installation is simple (if a little time consuming)

- Interface is quite clean and easy to navigate (but the giant horse boat image is ugly and tacky)

- Status Windows and Tray Icon are clear and useful

- It didn't have any noticable impact on performance

- Popups clear and well explained

BUT - my issue is purely and simply with the number of popups.

Even after trusting 'everything' it will still regularly ask about known trusted programs (Google Updater being the most common), but it becomes simply infuriating during software installations.

Selecting Install Mode appeared to have little effect as I would see at least 20 popups doing something as simple as installing a game, and I'm sure I saw over 30 during the installation of Libre Office. The final straw came when I installed Songbird, using install mode, and I still saw 20 odd OA popups. Remember my decision, Trust this program and Install mode appeared to have no impact (although maybe without them I would have had even more to deal with).

I understand that I could probably turn off all the HIPs features, or at least use Learning Mode, but for me OA had become more of a pest that it was worth.

To put it another way - this was software downloaded from a trusted source, which neither OpenDNS or Chrome has any problems with, scanned with MSE and manually with MBAM - yet Online Armor just repeatedly asked me to confirm that I really REALLY wanted to install it.

So its not for me - security software should remain silent until something genuinely dangerous is happening. I wouldn't, at present, recommend it my parents for example.

So there you go - my little amateur run down - I hope you find it useful.

Share this post


Link to post
Share on other sites

Your not on your own, Its totally ridiculous, and at least your lucky you used the Trial, I bought the thing 2 yr Licence costing me $49.95 AUD, and I too uninstalled it, and requested a refund. Unfortunately I used a redemption gift card I got from Toshiba for $100 I asked them to refund it to my Major Credit Card, as the letter I got from Citibank who issued the Pre-Paid Mastercard said in no way must a customer try to reload the card or Add funds to it. Well They refused to do that saying they could only refund to the card used to make the purchase, and insist the refund was Actioned to the pre-paid card. Citibank deny this, so I have Online Armor sitting on a USB drive, and if I dont get my cash back, I'm going to have to keep using it, untill I see satisfaction. Hopefully they will read our posts,and bring out an update that will satisfy us both.

Share this post


Link to post
Share on other sites

ZepZepplin your issue has more to do with getting your money back, a subject which is documented here

http://www.wilderssecurity.com/showthread.php?t=293251

Although I do accept that your refund attempt may have been prompted by OA's refusal to remember your decisions, your refund situation is not really appropriate in this thread.

Share this post


Link to post
Share on other sites

I'm having a number of problems, or at least "issues" with OA myself, and the lack of support in this forum is a little frustrating. However...

So its not for me - security software should remain silent until something genuinely dangerous is happening.

...OA (or any other security software) isn't magic. If something is known to be malicious, obviously there should be a reaction. Increasingly, there is a trend for security software to "trust" files and programs that are "known" to be "safe" (although, I don't know how reliable that is), but even with this functionality, some things must be unknown.

To put it another way - this was software downloaded from a trusted source, which neither OpenDNS or Chrome has any problems with, scanned with MSE and manually with MBAM - yet Online Armor just repeatedly asked me to confirm that I really REALLY wanted to install it.

Well, if you have gone through all of those precautions, then why are you having security software monitor the installation? You do know that the first thing an installer says when you run it, is that the developers recommend that you close down all other programs before running the installation, right?

You're also guaranteed a conflict at some point in the future by installing software whilst other programs are running. (This is not meant as a "flame" or insult either, I'm sure most of us appreciate hearing your views (that's what a forum is for, after all), and I'm not saying that I don't do it either, but we can't be surprised if, when we run an installation, our security software alerts us to what's going on.)

Share this post


Link to post
Share on other sites

I have also noticed an increasing number of alert pop-ups, particularly in the last couple of weeks. These concern programs that I have had for some time, or are what should be accepted processes. In fact I came here this morning to start a thread about this. Here are some of the alerts and the programs or processes involved:

Adobe Reader

Rocket Time

Catalyst Control Center (ATI)

OSA.exe

XP component (?)

XPS MiniViewGadget.exe

MrtRate.sys

Sprtlisten.exe

MobileCenter.exe (Rocket Time)

WinPatrol.exe

It seem that OA had learned how to handle these, and I cannot understand what is going. The way OA has been acting lately reminds me strongly of Comodo, which was so "tight" that is drove me nuts. Not one to turn up my nose at a free and effective product, I would like to understand what is causing all these johnny come lately pop-ups and what can be done about them. Would it help to reinstall and let OA learn all over again. Thanks for listening!

A question I had previously about Avast 5 that concerned Sf.bin was solved when I excluded the whole folder.)

Share this post


Link to post
Share on other sites

I have also noticed an increasing number of alert pop-ups, particularly in the last couple of weeks. These concern programs that I have had for some time, or are what should be accepted processes. In fact I came here this morning to start a thread about this. Here are some of the alerts and the programs or processes involved:

[snip list of programs]

It seem that OA had learned how to handle these, and I cannot understand what is going. The way OA has been acting lately reminds me strongly of Comodo, which was so "tight" that is drove me nuts. Not one to turn up my nose at a free and effective product, I would like to understand what is causing all these johnny come lately pop-ups and what can be done about them. Would it help to reinstall and let OA learn all over again. Thanks for listening!

I do as the original poster does: make sure the program I'm installing passes various anti-virus tests, etc., so that I have confidence that it does only what it's advertised to do; then I always engage Learn mode for any complex software installation and, if a reboot is required, I keep learn mode engaged until I have tested everything I can in an initial run of the program. And I review the history page to see what OA has picked up.

A lot of programs auto-update, which inevitably means that files already registered in OA are going to change, so producing more pop-ups to renew your decision about trust: I really want OA to do this--if I am confident about the updates the first time, I'll then designate the program(s) that started and carried out the update(s) as installers; this will cut down a lot of pop-ups. I may still get pop-ups to renew decisions about trust when the updated components run the first time, but that's OA's expected function: asking you if this updated program component is something you recognize and allow.

So re-installing programs won't help here; the best thing is to use the OA history records to change the status of certain program components to both trusted + installer.

Share this post


Link to post
Share on other sites

Yeah large number of pop-ups eventhough it has been set to Learning mode for 2 weeks here. To not be annoyed had to place it back to Learning mode often...Seems not to "learn" what you set. Previous versios where not like that...but was quite heavy..this(ver 4.5.1.431) is a bit lighter than ver 3.5 though...

Share this post


Link to post
Share on other sites

recently I bought EAM + OA to be used on win7 64bit

Yet after 1 week I give up with online armor premium

Reasons :

1. Way too many popup, so yeah I was forced to use learning mode for many times.

2. The I/O is very high,

Always reach 1.000.000 I/O, while eam stays at 100.000

Even full blown Kaspersky IS only use around 500.000

3. Many time I failed installing driver or software (without learning mode)

even though install mode is selceted, and set allow to all process

Just love emsisoft anti malware, but if I add OA on the system, all seems too much to handle

Don't get me wrong, I don't hate OA

I just hope that developers would listen and make a lighter and user friendly product.

If the dream comes true.. I believe OA will emerge as a winner soon enough.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.