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Received please verify license message


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If you have the problem of Emsisoft Anti-Malware asking you to re-authenticate, there are a few things that can work. Easiest first, with the most 'drastic' last.

  1. Wait. Sometimes it will sort itself out in a day or so.
  2. Restart the computer. If you're using Windows 10, restart by right-clicking the Windows start button and using restart from the shutdown sub-menu. That performs a full restart instead of the cached rapid restart that is Windows 10's default.
  3. Sign into MyEmsisoft, click 'add device', and download the tagged installer. Don't rename it, and run it when it's done downloading. It might not appear to be doing anything, but it is. Give it 30 seconds, then open Emsisoft Anti-Malware and click update.
  4. Uninstall Emsisoft Anti-Malware, restart the computer (same method as above for Windows 10), then download and run your tagged installer per option 3.

If everything fails, email us at [email protected], explain what you tried and what if anything didn't go right with each step you tried, and we'll help.

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