Lode 4 Report post Posted March 4, 2011 Hi! My old laptop more or less "died" a few weeks ago, so I bought a new one. My OA Premium license was expiring also, so I bought a new 3 year license yesterday. But the license key does not activate it on my new laptop, and on My Licenses page my obsolete laptop still appears -I can see that by the name- and the new license is valid for that one, not for my new one yet. On My Licenses page it says: "Your key has been used on the maximum number of computers. If you want to transfer your key to a new computer, then click the remove installation icon next to the appropriate install. Please note: this action cannot be undone." I don't understand what exactly is meant by "click the remove installation icon next to the appropriate install." My dysfunctional laptop only still works somewhat in safe mode, and I checked to remove OA Premium from it, but it looks like it is not installed on it anymore, I must have removed it already some time ago when I downloaded/installed OA Premium on my new laptop. How do I go about this? Quote Share this post Link to post Share on other sites
catprincess 19 Report post Posted March 4, 2011 Did you enter the license key into OA using the Register link shown in the screenshot here? http://www.online-armor.com/webhelp3/General.html Are you trying to activate using the new license key or the old one? If you are trying to activate using the old one, then you need to remove the existing (obsolete) installation from the User Area to allow you to activate it on the new computer Or did you mean that you renewed your license (and so kept the existing license key) rather than bought a whole new license? Quote Share this post Link to post Share on other sites
Lode 4 Report post Posted March 6, 2011 Thank you catprincess. It looks like I made a mess of things. My previous license had not expired yet on my dying laptop, and I installed the trial version on my new one. This trial version expires in 3 days. Some time ago I paid for a 3 year renewal -€59- but on my User Account Overview page it says: "License number 1 expires in 338 days" and under Licenses: "License start: 2/6/2011, License end: 2/7/2012" I received a license key with my order, and that is the one I tried to use. Then I saw that the PC name on the order was still for my previous laptop. I don't have the e-mail anymore with the license key. Accidentally I deleted it together with other e-mails, and emptied the waste basket. Quote Share this post Link to post Share on other sites
catprincess 19 Report post Posted March 6, 2011 Okay, I can't be sure of exactly what may be going on with your license. The best thing to do at this point is to contact Emsisoft directly via their Customer Center and provide whatever details they require to try to get this sorted out for you Quote Share this post Link to post Share on other sites
Lode 4 Report post Posted March 6, 2011 I will do what you suggested. Thanks for that link. I had completely forgotten about that, still getting used to the idea that OA is now part of Emisoft... Quote Share this post Link to post Share on other sites
catprincess 19 Report post Posted March 6, 2011 You're welcome, Lode Quote Share this post Link to post Share on other sites
