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My files encrypted since 2020/9/25

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Hello @thorn,


Welcome to the Emsisoft Support Forums.


I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database.


Please read this Topic. It contains information about your situation and whether or not your files can be decrypted.


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22 hours ago, thorn said:

Do I delete the encrypted files or just be patient?

Save the necessary encrypted files in a safe place, for example, it can be an external drive, which after transferring files must be disconnected from the PC.

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