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help me, please ?


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Hello @nanosa,

 

Welcome to the Emsisoft Support Forums.

 

Let's make sure of what we're dealing with.

 

Please visit the following website and upload both an encrypted file (between 256KB and 2MB in size would be best) and a ransom note simultaneously for proper identification, and send me the information it provides:

 

https://www.emsisoft.com/ransomware-decryption-tools/

 

Please be sure to read the information link on the results page, as to whether we have a decrypter or not. Sometimes someone else's decrypter is listed, or other information is available that might be useful for recovery.

 

If the identification process shows ransomware that is not decryptable, there is nothing else we can do. We do not recommend paying the ransom unless there is absolutely no other choice.

 

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