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My laptop is infected with multiple malwares. Need help with .koom virus


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My all files are encrypted with this new malware. Don't know how to remove. I scanned with Emsisoft Emergency kit but there were some files that I couldn't Quarantine as it said its important for system. I researched more and scanned with farbar recovery scan and got those 2 txt files but they also got encrypted. please help if there's any way to clean my system from this malware.

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Hello @hamidAbdul,

Welcome to the Emsisoft Support Forums.

Let's try this.

Download AdwCleaner and save it to your desktop.

  • Right-click AdwCleaner.exe and select Run as Administrator.
  • Read and accept the End User License Agreement.
  • Press the Scan Now button and wait for it to complete.
  • A window titled Scan Results will open.
  • Select Cancel.
  • Click the Log Files button on the left pane.
  • Double-click the newest log file to open it in Notepad. (AdwCleaner[Sxx].txt, where x is replaced by a number)
  • Attach the scan log to your next reply.

Note: the AdwCleaner log is also saved to C:\AdwCleaner\Logs\AdwCleaner[Sxx].txt

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  • 2 weeks later...

Thread Closed

 

Reason: Lack of Response

 

PM either Kevin, to have this thread reopened.

 

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

 

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread

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