stapp Posted October 13, 2021 Report Share Posted October 13, 2021 There have no updates on EAM for me today. Are updates broken again? Quote Link to comment Share on other sites More sharing options...
Frank H Posted October 13, 2021 Report Share Posted October 13, 2021 depends on when your day started :) We'll check Quote Link to comment Share on other sites More sharing options...
stapp Posted October 13, 2021 Author Report Share Posted October 13, 2021 6 minutes ago, Frank H said: depends on when your day started :) Early Quote Link to comment Share on other sites More sharing options...
Frank H Posted October 13, 2021 Report Share Posted October 13, 2021 haha probably much much earlier than me issue is fixed btw, thanks for pointing Quote Link to comment Share on other sites More sharing options...
stapp Posted October 14, 2021 Author Report Share Posted October 14, 2021 @Frank H I do not think the issue is fixed. I have had just 2 files updated in the last 7 hours. Quote Link to comment Share on other sites More sharing options...
stapp Posted October 14, 2021 Author Report Share Posted October 14, 2021 Just received a large number of updates so I guess it may have been a server issue. Quote Link to comment Share on other sites More sharing options...
Frank H Posted October 14, 2021 Report Share Posted October 14, 2021 yeah that was an issue with BD, it has been resolved. Quote Link to comment Share on other sites More sharing options...
stapp Posted October 14, 2021 Author Report Share Posted October 14, 2021 3 hours ago, Frank H said: yeah that was an issue with BD, it has been resolved. I have only had one file updated in the last 4 hours. Quote Link to comment Share on other sites More sharing options...
stapp Posted October 15, 2021 Author Report Share Posted October 15, 2021 @Frank H Any news on when the updates may be fixed? Quote Link to comment Share on other sites More sharing options...
Frank H Posted October 15, 2021 Report Share Posted October 15, 2021 We are working on improvements Quote Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted October 28, 2021 Report Share Posted October 28, 2021 Thread Closed Quote Link to comment Share on other sites More sharing options...
stapp Posted November 1, 2021 Author Report Share Posted November 1, 2021 Can someone from Emsisoft please post about the fact that the updates are well and truly broken. I haven't had any since yesterday morning. Quote Link to comment Share on other sites More sharing options...
Frank H Posted November 1, 2021 Report Share Posted November 1, 2021 We are aware of the situation and are working on this. Quote Link to comment Share on other sites More sharing options...
Frank H Posted November 1, 2021 Report Share Posted November 1, 2021 Issue has been fixed Quote Link to comment Share on other sites More sharing options...
stapp Posted November 7, 2021 Author Report Share Posted November 7, 2021 Updates broken again. Cannot even send an email to support through the GUI. Quote Link to comment Share on other sites More sharing options...
stapp Posted November 7, 2021 Author Report Share Posted November 7, 2021 At last, an update has come through. Let's hope updates stays working Quote Link to comment Share on other sites More sharing options...
stapp Posted November 7, 2021 Author Report Share Posted November 7, 2021 Very odd. Every alternate hour the server says the files are up to date. No files are downloaded even though the server successfully connects Quote Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted November 8, 2021 Report Share Posted November 8, 2021 We had a tech issue that unfortunately effected multiple servers. We are making improvements that will reduce the impact if a similar tech issue occurs again. Quote Link to comment Share on other sites More sharing options...
stapp Posted November 13, 2021 Author Report Share Posted November 13, 2021 Same as last weekend https://support.emsisoft.com/topic/38447-updates-broken/?tab=comments#comment-222009 Updates are broken again. Updates are only downloaded every 2 hours. On the alternate hour the server connects but nothing is downloaded. Quote Link to comment Share on other sites More sharing options...
stapp Posted November 14, 2021 Author Report Share Posted November 14, 2021 @Frank H Is this a new Emsisoft feature, we don't get hourly updates at weekends ? Quote Link to comment Share on other sites More sharing options...
Frank H Posted November 14, 2021 Report Share Posted November 14, 2021 11 hours ago, stapp said: @Frank H Is this a new Emsisoft feature, we don't get hourly updates at weekends ? This is an automated process and sometime it can occur that there are no sigs available Quote Link to comment Share on other sites More sharing options...
stapp Posted November 15, 2021 Author Report Share Posted November 15, 2021 8 hours ago, Frank H said: This is an automated process and sometime it can occur that there are no sigs available Very strange that only BitDefender updates are downloaded every 2 hours. I would be amazed if a situation occurred where there were no EAM updates (eg a2hosts.dat) for a whole weekend, yet the server connects every hour, but then perhaps it was tired and couldn't get the strength to send them to user's machines. Quote Link to comment Share on other sites More sharing options...
stapp Posted November 15, 2021 Author Report Share Posted November 15, 2021 Perhaps Frank it would be an idea in the GUI under the hourly updates settings to add an information button which says ''hourly updates are on weekdays only, at weekends they are every 2 hours'' Quote Link to comment Share on other sites More sharing options...
JeremyNicoll Posted November 15, 2021 Report Share Posted November 15, 2021 Updates less often at weekends doesn't seem to me to be a good idea. I'd have thought that quite a lot of people would leave routine computer maintenance, installs etc to the weekend if they were too busy during the week. Quote Link to comment Share on other sites More sharing options...
stapp Posted November 23, 2021 Author Report Share Posted November 23, 2021 No updates at boot today. Are there problems again? (reported it via email in GUI) Quote Link to comment Share on other sites More sharing options...
stapp Posted November 23, 2021 Author Report Share Posted November 23, 2021 Still no BitDefender updates. Just one single a2wl.dat file so far today Quote Link to comment Share on other sites More sharing options...
Frank H Posted November 23, 2021 Report Share Posted November 23, 2021 yeah it's known stapp, we're on it. thanks ! Quote Link to comment Share on other sites More sharing options...
stapp Posted December 6, 2021 Author Report Share Posted December 6, 2021 I see the BitDefender updates are missing again today. Quote Link to comment Share on other sites More sharing options...
stapp Posted December 6, 2021 Author Report Share Posted December 6, 2021 Looks like after many hours BitDefender updates have come back now. Let's hope they stick around. Quote Link to comment Share on other sites More sharing options...
stapp Posted January 9 Author Report Share Posted January 9 I guess the updates have had a bad day today. It has taken 11 hours for me to get any. Quote Link to comment Share on other sites More sharing options...
stapp Posted February 22 Author Report Share Posted February 22 No BitDefender updates today at boot this morning. None an hour later. Problems? Quote Link to comment Share on other sites More sharing options...
stapp Posted February 22 Author Report Share Posted February 22 A large number of updates just arrived, issue must be fixed now I guess. Quote Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 22 Report Share Posted February 22 Update server was rebooted. Quote Link to comment Share on other sites More sharing options...
stapp Posted March 6 Author Report Share Posted March 6 No updates for 6 hours. Quote Link to comment Share on other sites More sharing options...
stapp Posted March 7 Author Report Share Posted March 7 Still no updates. Quote Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted March 7 Report Share Posted March 7 Update server was reset earlier today. Quote Link to comment Share on other sites More sharing options...
stapp Posted April 3 Author Report Share Posted April 3 No updates for Emsisoft Anti Malware for 10 hours. Email also sent to Support through GUI Quote Link to comment Share on other sites More sharing options...
stapp Posted April 4 Author Report Share Posted April 4 No updates for 24 hours now. Is anyone awake in the Emsisoft Office ? Quote Link to comment Share on other sites More sharing options...
stapp Posted April 4 Author Report Share Posted April 4 Updates have begun working again. Quote Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted April 4 Report Share Posted April 4 Server reboot resolved the issue. Quote Link to comment Share on other sites More sharing options...
stapp Posted May 14 Author Report Share Posted May 14 No updates for over 12 hours today. Please don't tell me the server is on holiday again Email sent to support though GUI Quote Link to comment Share on other sites More sharing options...
stapp Posted May 15 Author Report Share Posted May 15 Still no updates.... Quote Link to comment Share on other sites More sharing options...
Optimist Posted May 15 Report Share Posted May 15 I bought 3 licenses 2 days ago. This is really not a good start for EAM. But now the update is working again. Quote Link to comment Share on other sites More sharing options...
stapp Posted May 15 Author Report Share Posted May 15 38 minutes ago, Optimist said: I bought 3 licenses 2 days ago. This is really not a good start for EAM. But now the update is working again. Yes it is here too now. Someone must have given the server a kick 1 Quote Link to comment Share on other sites More sharing options...
danb90 Posted Thursday at 02:03 PM Report Share Posted Thursday at 02:03 PM Good job! Is working now! 😄 Quote Link to comment Share on other sites More sharing options...
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