stapp Posted October 13, 2021 Report Share Posted October 13, 2021 There have no updates on EAM for me today. Are updates broken again? Link to comment Share on other sites More sharing options...
Frank H Posted October 13, 2021 Report Share Posted October 13, 2021 depends on when your day started :) We'll check Link to comment Share on other sites More sharing options...
stapp Posted October 13, 2021 Author Report Share Posted October 13, 2021 6 minutes ago, Frank H said: depends on when your day started :) Early Link to comment Share on other sites More sharing options...
Frank H Posted October 13, 2021 Report Share Posted October 13, 2021 haha probably much much earlier than me issue is fixed btw, thanks for pointing Link to comment Share on other sites More sharing options...
stapp Posted October 14, 2021 Author Report Share Posted October 14, 2021 @Frank H I do not think the issue is fixed. I have had just 2 files updated in the last 7 hours. Link to comment Share on other sites More sharing options...
stapp Posted October 14, 2021 Author Report Share Posted October 14, 2021 Just received a large number of updates so I guess it may have been a server issue. Link to comment Share on other sites More sharing options...
Frank H Posted October 14, 2021 Report Share Posted October 14, 2021 yeah that was an issue with BD, it has been resolved. Link to comment Share on other sites More sharing options...
stapp Posted October 14, 2021 Author Report Share Posted October 14, 2021 3 hours ago, Frank H said: yeah that was an issue with BD, it has been resolved. I have only had one file updated in the last 4 hours. Link to comment Share on other sites More sharing options...
stapp Posted October 15, 2021 Author Report Share Posted October 15, 2021 @Frank H Any news on when the updates may be fixed? Link to comment Share on other sites More sharing options...
Frank H Posted October 15, 2021 Report Share Posted October 15, 2021 We are working on improvements Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted October 28, 2021 Report Share Posted October 28, 2021 Thread Closed Link to comment Share on other sites More sharing options...
stapp Posted November 1, 2021 Author Report Share Posted November 1, 2021 Can someone from Emsisoft please post about the fact that the updates are well and truly broken. I haven't had any since yesterday morning. Link to comment Share on other sites More sharing options...
Frank H Posted November 1, 2021 Report Share Posted November 1, 2021 We are aware of the situation and are working on this. Link to comment Share on other sites More sharing options...
Frank H Posted November 1, 2021 Report Share Posted November 1, 2021 Issue has been fixed Link to comment Share on other sites More sharing options...
stapp Posted November 7, 2021 Author Report Share Posted November 7, 2021 Updates broken again. Cannot even send an email to support through the GUI. Link to comment Share on other sites More sharing options...
stapp Posted November 7, 2021 Author Report Share Posted November 7, 2021 At last, an update has come through. Let's hope updates stays working Link to comment Share on other sites More sharing options...
stapp Posted November 7, 2021 Author Report Share Posted November 7, 2021 Very odd. Every alternate hour the server says the files are up to date. No files are downloaded even though the server successfully connects Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted November 8, 2021 Report Share Posted November 8, 2021 We had a tech issue that unfortunately effected multiple servers. We are making improvements that will reduce the impact if a similar tech issue occurs again. Link to comment Share on other sites More sharing options...
stapp Posted November 13, 2021 Author Report Share Posted November 13, 2021 Same as last weekend https://support.emsisoft.com/topic/38447-updates-broken/?tab=comments#comment-222009 Updates are broken again. Updates are only downloaded every 2 hours. On the alternate hour the server connects but nothing is downloaded. Link to comment Share on other sites More sharing options...
stapp Posted November 14, 2021 Author Report Share Posted November 14, 2021 @Frank H Is this a new Emsisoft feature, we don't get hourly updates at weekends ? Link to comment Share on other sites More sharing options...
Frank H Posted November 14, 2021 Report Share Posted November 14, 2021 11 hours ago, stapp said: @Frank H Is this a new Emsisoft feature, we don't get hourly updates at weekends ? This is an automated process and sometime it can occur that there are no sigs available Link to comment Share on other sites More sharing options...
stapp Posted November 15, 2021 Author Report Share Posted November 15, 2021 8 hours ago, Frank H said: This is an automated process and sometime it can occur that there are no sigs available Very strange that only BitDefender updates are downloaded every 2 hours. I would be amazed if a situation occurred where there were no EAM updates (eg a2hosts.dat) for a whole weekend, yet the server connects every hour, but then perhaps it was tired and couldn't get the strength to send them to user's machines. Link to comment Share on other sites More sharing options...
stapp Posted November 15, 2021 Author Report Share Posted November 15, 2021 Perhaps Frank it would be an idea in the GUI under the hourly updates settings to add an information button which says ''hourly updates are on weekdays only, at weekends they are every 2 hours'' Link to comment Share on other sites More sharing options...
JeremyNicoll Posted November 15, 2021 Report Share Posted November 15, 2021 Updates less often at weekends doesn't seem to me to be a good idea. I'd have thought that quite a lot of people would leave routine computer maintenance, installs etc to the weekend if they were too busy during the week. Link to comment Share on other sites More sharing options...
stapp Posted November 23, 2021 Author Report Share Posted November 23, 2021 No updates at boot today. Are there problems again? (reported it via email in GUI) Link to comment Share on other sites More sharing options...
stapp Posted November 23, 2021 Author Report Share Posted November 23, 2021 Still no BitDefender updates. Just one single a2wl.dat file so far today Link to comment Share on other sites More sharing options...
Frank H Posted November 23, 2021 Report Share Posted November 23, 2021 yeah it's known stapp, we're on it. thanks ! Link to comment Share on other sites More sharing options...
stapp Posted December 6, 2021 Author Report Share Posted December 6, 2021 I see the BitDefender updates are missing again today. Link to comment Share on other sites More sharing options...
stapp Posted December 6, 2021 Author Report Share Posted December 6, 2021 Looks like after many hours BitDefender updates have come back now. Let's hope they stick around. Link to comment Share on other sites More sharing options...
stapp Posted January 9 Author Report Share Posted January 9 I guess the updates have had a bad day today. It has taken 11 hours for me to get any. Link to comment Share on other sites More sharing options...
stapp Posted February 22 Author Report Share Posted February 22 No BitDefender updates today at boot this morning. None an hour later. Problems? Link to comment Share on other sites More sharing options...
stapp Posted February 22 Author Report Share Posted February 22 A large number of updates just arrived, issue must be fixed now I guess. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted February 22 Report Share Posted February 22 Update server was rebooted. Link to comment Share on other sites More sharing options...
stapp Posted March 6 Author Report Share Posted March 6 No updates for 6 hours. Link to comment Share on other sites More sharing options...
stapp Posted March 7 Author Report Share Posted March 7 Still no updates. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted March 7 Report Share Posted March 7 Update server was reset earlier today. Link to comment Share on other sites More sharing options...
stapp Posted April 3 Author Report Share Posted April 3 No updates for Emsisoft Anti Malware for 10 hours. Email also sent to Support through GUI Link to comment Share on other sites More sharing options...
stapp Posted April 4 Author Report Share Posted April 4 No updates for 24 hours now. Is anyone awake in the Emsisoft Office ? Link to comment Share on other sites More sharing options...
stapp Posted April 4 Author Report Share Posted April 4 Updates have begun working again. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted April 4 Report Share Posted April 4 Server reboot resolved the issue. Link to comment Share on other sites More sharing options...
stapp Posted May 14 Author Report Share Posted May 14 No updates for over 12 hours today. Please don't tell me the server is on holiday again Email sent to support though GUI Link to comment Share on other sites More sharing options...
stapp Posted May 15 Author Report Share Posted May 15 Still no updates.... Link to comment Share on other sites More sharing options...
Optimist Posted May 15 Report Share Posted May 15 I bought 3 licenses 2 days ago. This is really not a good start for EAM. But now the update is working again. Link to comment Share on other sites More sharing options...
stapp Posted May 15 Author Report Share Posted May 15 38 minutes ago, Optimist said: I bought 3 licenses 2 days ago. This is really not a good start for EAM. But now the update is working again. Yes it is here too now. Someone must have given the server a kick 1 Link to comment Share on other sites More sharing options...
danb90 Posted May 19 Report Share Posted May 19 Good job! Is working now! 😄 Link to comment Share on other sites More sharing options...
Trooper Posted June 7 Report Share Posted June 7 Hi folks, Long time no post. Glad to see these update issues have been fixed. I just installed Emsisoft for the first time in a long while last night. Cheers! Link to comment Share on other sites More sharing options...
stapp Posted June 10 Author Report Share Posted June 10 Looks like updates are broken again Email sent to support through EAM interface. Link to comment Share on other sites More sharing options...
Elise Posted June 10 Report Share Posted June 10 This should be fixed now. :) Link to comment Share on other sites More sharing options...
stapp Posted June 10 Author Report Share Posted June 10 Confirmed as fixed Link to comment Share on other sites More sharing options...
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