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Dear Support,

You have ended support for Windows 7 and Server 2008 and 2012, while Microsoft has upgraded support to next years (like 2023 and more). What is the explanation for this?

https://docs.microsoft.com/en-us/lifecycle/products/windows-server-2012-r2

https://docs.microsoft.com/en-us/lifecycle/products/windows-server-2008

https://docs.microsoft.com/en-us/lifecycle/products/windows-7

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Aren't the extended support dates shown on those pages only applicable to large companies who pay MS shedloads of cash to continue that support?  It's not available to normal users.

Companies might do this if they have - say - tens of thousands of old PCs, probably running custom software, and it's too expensive to replace the PCs and get newer software (or the company who wrote the old stuff may not exist any longer).  It also typically applies to devices with embedded versions of Windows in them, eg medical monitors.  See eg:

https://blogs.windriver.com/wind_river_blog/2019/11/windows-7-end-of-life/  and  https://www.techrepublic.com/article/71-of-medical-devices-still-run-on-windows-7-windows-2008-and-windows-mobile/

 

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I have reviewed other leading companies in the field of antivirus and they still support older operating systems.

https://support.kaspersky.com/KAV/21.3/en-US/43520.htm

https://www.bitdefender.com/consumer/support/answer/28539/

https://support.norton.com/sp/en/us/home/current/solutions/v133891548

https://help.f-secure.com/product.html#home/safe-windows/latest/en/concept_5C9DE4ACE87B491CA11190172C10B452-safe-windows-latest-en

https://help.eset.com/eav/12/en-US/sysreq.html

Emsisoft seems to be the only company that has made such a decision! Didn't need a little more support from users that use old OS?

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All the companies you mention are so much larger than Emsisoft. The number of employees Emsisoft has are in two figures compared to what other companies have.

Therefore I would say that their resources are limited and they have had to decide what to support.

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22 hours ago, stapp said:

All the companies you mention are so much larger than Emsisoft. The number of employees Emsisoft has are in two figures compared to what other companies have.

Therefore I would say that their resources are limited and they have had to decide what to support.

I think technical support for older operating systems has nothing to do with human resources.
I may not have the technical knowledge used in an antivirus like Emsisoft, but there seems to be no main barrier to supporting older operating systems.

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On 10/18/2021 at 8:00 AM, Batman said:

I think technical support for older operating systems has nothing to do with human resources.

Technical support for older operating systems has everything to do with human resources.  It takes people to maintain the various code bases needed to support older versions of windows on multiple architectures.  Which in turn costs Emsisoft money.  The number of users on those older copies of windows is not sufficient enough to cover the development costs of maintaining those code bases.

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