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Saya memiliki permasalahan yg sama namun virus telah dibersihkan dan tidak mendapati file yang berisi ancaman ataupun permintaan, namun file saya telah di encrypsi sebagai .rugj.

Tools dari emsisoft untuk decrypt rugj tidak dapat menanganinya. Bgaimana saya dapat meminta pertolongan dengan mengirimkan file yg telah di enkripsi ?

 

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1 hour ago, Fang said:

Saya memiliki permasalahan yg sama namun virus telah dibersihkan dan tidak mendapati file yang berisi ancaman ataupun permintaan, namun file saya telah di encrypsi sebagai .rugj.

Tools dari emsisoft untuk decrypt rugj tidak dapat menanganinya. Bgaimana saya dapat meminta pertolongan dengan mengirimkan file yg telah di enkripsi ?

Google translation =>

Quote

 

I have the same problem but the virus has been cleaned and can't find files that contain threats or requests, but my files have been encrypted as .rugj.

The tools from emsisoft to decrypt rugj can't handle it. How can I ask for help by sending an encrypted file?

 

 

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@Atocha @Iverson  The recommendation for your cases is combined.

Quote

Your personal ID:
0341gSd743dETpSL0cA7axZOCvaZiUpkVJHpB8VyZeSJzQsDm0z

Quote

Your personal ID:
0341gSd743dqSjhf2845b2ZFWcgBJQHHvULIyJeBAeMUbCf0xU8

There are no t1 characters at the end of the ID, this usually means that the Online ID is used and files cannot be decrypted.
To check for sure, you need to download and run the Emsisoft Decrytor. He will tell you exactly. It is updated very often, and new variants and decryption keys are added to it.

---
Next, I will tell you what you need to do immediately and what you can do to recover some of your files so as not to lose everything.

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@Atocha  @Iverson

What to do? Everything is lost?
No, there is currently no way to decrypt files, but in the future, in theory, extortionists can publish keys to all of their victims. This does not happen often, but this year we have seen such cases several times.

Why did this happen?

This 'STOP Ransomware' enters the PC due to the fact that computer is poorly protected. People often use free antivirus programs with the 'Free' label in the name. None of these programs will protect PC from programs similar to 'STOP Ransomware', because basic protection is not capable of this feat.
If users used comprehensive protection of the 'Internet Security' class, then it would help protect PC from ransomware attacks.

There is no 100% protection against malware, but what the 'Free' antivirus gives is 1-2 percent protection. 

After this attack, PCs could have stayed other malware elements. This maybe is an info-stealer and something else. Therefore, it is urgent to conduct a full check and destroy malware.

Use an comprehensive anti-virus software such as Emsisoft Anti-Malware to effectively remove the malware. 
You can get a free trial 30-days version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/home/antimalware/

It will help you clean your PC from other malware for free.

!!! You need to neutralize all malicious files in the system. This should be done as quickly as possible. 

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@Atocha  @Iverson

Only after neutralizing all malicious files ...

This is not the decryption, it is the recovery of certain types of files using the features of these files.

1) If you have encrypted ZIP/RAR archives, you can partially recover them. Only 1-2 files are damaged there. Remove the extension that the ransomware added to the archives, and extract the files in the usual way. Everything except 1-2 files will be fixed. If there is only 1 file in the archive, then it will most likely be unrecoverable.

2) There is an alternative (additional) way to recover some media files:
WAV, MP3, MP4, M4V, MOV, 3GP.

https://www.disktuna.com/media_repair-file-repair-for-stop-djvu-mp3-mp4-3gp

But before trying the alternative variant with media files, it is recommended that you make a copy of the encrypted files. Something will be restored better, something will be restored worse. 

Some types of files can be opened (restored) using the application in which they were created. To do this, you must first remove the extension added by the ransomware. Then can try to open the file from the program in which it was created. If you open audio and video files in the editor, it will restore the structure, and upon closing it will offer to save the changes in the file.

3) If you have PDFs or files of other e-books, then they may suffer in part if they were not protected from manual modification. Therefore, after removing the added extension, they can be partially read (~ 80%).

Unfortunately, it is not yet possible to recover files created in MS Office applications due to their sensitivity to any damage. They can be easily damaged without encryption. It is easier to recover and read text written on paper or on the stone than one created in MS Office.

An alternative method for other files has not yet been found. I understand that this will not be enough, but recovering some of the files is better than to lose everything...

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