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MTS Timeclock Can't Run


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A client computer is running MTS Timeclock software, stand alone edition. When File Guard is enabled, the program will not launch but it works normally if File Guard is disabled. This issue first occurred November 17th. Emsisoft has been installed on this machine for well over a year without issue. Emsisoft does not seem to be alerting us from any component. We have added exclusions for all folders and files related to this program. No other AV software is installed, aside from Windows Security. Emsisoft is installed as part of our Syncro deployment. Operating system is Windows 10 21h1 with all current updates as of today. Program directory is C:\Program Files (x86)\Time Clock MTS\timeclockmts.exe. Developer is Time Clock MTS | Great Employee Time Clock Software.

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Our developers are going to need some debugging logs.

To enable debugging mode:

  1. Open Emsisoft Anti-Malware, then click the settings tile, then the 'Advanced' tab. Scroll down a bit, then use the last option in the advanced section, 'Debug logging', to enable debug logging for one day. Leaving it on always isn't recommended because logs will fill the hard drive eventually. Close the Emsisoft Anti-Malware window after making your selection.
  2. Restart the computer. This is mandatory for the logs to be created completely.
  3. Reproduce the issue you are having, twice if possible. The issue must occur, or the logs won't be of any use.
  4. (Please read the note below before continuing) Once you have reproduced the issue, open Emsisoft Anti-Malware again, and click on the Support icon which is the chat bubble in the lower left corner, then click on the button that says "Send an email". Select everything in the right hand column that shows today's dates. Fill in the e-mail contact form, then click on "Send now" at the bottom once you are ready to send the logs.  If the logs are too large to send my email, you can use WeTransfer to send us the logs.
  5. Note: If you like, you may just compress and email or upload to a file sharing location the following folder instead of using the in-program form, skipping step 3: C:\ProgramData\Emsisoft\Logs\ (note ProgramData is a hidden folder) and also C:\Program Files\Emsisoft Anti-Malware\Logs\Logs.db3.

*Important* Please be sure to turn debug logging back off after sending us the logs. There are some negative effects to having debug logging turned on, such as reduced performance and wasting hard drive space, and it is not recommended to leave debug logging turned on for a long period of time unless it is necessary to collect debug logs.

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We can try capturing a crash dump of MTS when is fails to run.

See our article How do I configure automatic crash dumps in case of application failures? on how to configure a crash dump.  Ideally, we would want a Full Crash Dump.  Those tend to be large.  You can send the crash dump to [email protected]  If the file is too large to email you can use WeTransfer to send us the crash dump.

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The scripts download link on that "How do I configure..." page is an "http" one.  Firefox here requires users to click through a red "security risk" warning without, at the first step, saying that that's the problem.  It does download ok if one explicitly uses an "https" connection, so - as the download server clearly supports https - why not update the links?

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