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4 trojan error messages

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While doing research for work I did a search for hospice bone pain and went to a site listed: hospice_bone_pain.com where after clicking on the website link I then started experiencing pop up boxes with some message (sorry I don't remember the message now) but instead of using alt+F4 to close these boxes I clicked...and now here I am. I am now running windows vista sp2, had avg free 2011, Spyware blaster, and Ad-Aware (which is now not working so I uninstalled) (new additions now running include: Emsisoft AM, Malwarebytes, IObit Security 360, Threatfire, and windows firewall.

trojan horse generic 21.bcvw (with this address associated with it http://steps9.weddingphotographersurrey.net/se/3da19bea8f9c07b96e991cc68ccfe5a9de)

I attempted to quarantine/remove from system which appeared to work successfully. I tried to use panda active scan as a source for a 2nd opinion but received a COM error message about 20% into the download. Upon rebooting computer I received a rundll error message and decided the quickest way to resolve would be to try a system restore. The restore did remove the rundll error message but when going back to try Panda Active scan again I had the same COM error message.

I then downloaded the various additional security products. I did a scan with Emsisoft AM and received a different trojan message:

Trojan-Dropper.Agent!IK associated with game Bejeweled 2 (I could not determine if a false positive so I quarantined)

Then did another deep scan with the following trojan messages:



which were quarantined

There was another trojan with two different Java association type addresses but program stated theses could not be quarantined or removed and suggested contacting support help. The trojan reference was:

Java.Trojan-Downloader.OpenConnection!IK (in the event section this is reported as file not found.)

As I am sure you can tell I have not posted here before and apologize if way too much information for initial post. I am attaching logs as requested. Thank you in advance for your help

a2scan ending in 29 is most recent

I have added two previous scans (ending in 15 and 12) that include the other trojan names mentioned above for your reference.

I look forward to hearing from you and your help if possible.

Thank you

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C:\Program Files (x86)\Bejeweled 2 Deluxe\WinBej2.exe 	detected: Trojan-Dropper.Agent!IK

This is a False Positive detection

Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - No CLSID value found.
    O4 - HKLM..\Run: []  File not found
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\control panel present
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\restrictions present
    O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\control panel present
    O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\restrictions present
    O33 - MountPoints2\{4cac1e76-53cd-11e0-a9e8-001e336dc6cb}\Shell - "" = AutoRun
    O33 - MountPoints2\{4cac1e76-53cd-11e0-a9e8-001e336dc6cb}\Shell\AutoRun\command - "" = F:\setup.exe -a
    O33 - MountPoints2\{c80c7da7-d69a-11dd-b492-001e336dc6cb}\Shell - "" = AutoRun
    O33 - MountPoints2\{c80c7da7-d69a-11dd-b492-001e336dc6cb}\Shell\AutoRun\command - "" = E:\LaunchU3.exe -a
    O33 - MountPoints2\{fb45ec60-f689-11df-910d-001e336dc6cb}\Shell\AutoRun\command - "" = E:\Setup_FlipShare.exe
    O33 - MountPoints2\{fb45ec60-f689-11df-910d-001e336dc6cb}\Shell\Setup FlipShare\command - "" = E:\Setup_FlipShare.exe
    [1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]
    [start Explorer]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Unless you are having problems from Malware, do the following:

Now to remove the tools that we have used in fixing your machine:

  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Empty the Recycle Bin

Run CCleaner

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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thank you for your time and your assistance. I have been able to complete all updates except for ONE which is supposed to be a Microsoft important update. I have looked for a solution on their website as well as did an internet search and was not able to find a solution. I do not know if you are able to help me with this. In the off chance that you are I am including the name of the update as well as the error code and message in the attached file. If you are unable to assist, I understand. Your help has been quick, easy to follow and appears successful! Thank you for providing this amazing service.

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Goto Add/Remove Program in the Control Panel. Click unistall on Microsoft.Net Framework 4 client. When asked to unistall or repair, click repair. A reboot may be required.

KB2160841 update should now install.

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Goto Add/Remove Program in the Control Panel. Click unistall on Microsoft.Net Framework 4 client. When asked to unistall or repair, click repair. A reboot may be required.

KB2160841 update should now install.

My undying gratitude! All updates finally successful, you are an amazing resource. I believe all issues have currently been resolved.

Thank you!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread


Tema cerrado

Razón: Resuelto

Los procedimientos contenidos en este tema son para este usuario y este usuario solamente. Intentando seguir las instrucciones de este tema en su sistema podría resultar en daños en el sistema operativo más allá de reparación. No utilizar cualquiera de las herramientas mencionadas en este tema sin la supervisión de un especialista en eliminación de malware.

Todos los carteles solicitando la asistencia de eliminación de malware están obligados a seguir todos los procedimientos en el hilo titulado Empiece aquí, y si no nos vamos a enviar de vuelta a este hilo


Thema geschlossen

Grund: Aufgelöst

Diese Schritte sind ausschließlich für diesen Benutzer in dieser Situation erstellt worden. Wenn Du diese Schritte auf deinem System durchführst, könnte dies dein Betriebsystem irreparabel beschädigen. Verwende also keines der hier verwendeten Tools ohne Anweisung eines Malware Removal Specialist.

Für alle User die Unterstützung beim Entfernen von Malware brauchen, bitte folgendes lesen. Starte Hier. Solltest Du dies nicht tun, werden wir auf dieses Thema verlinken


Discussion fermée

Motif: Résolu

Les procédures contenues dans ce fil sont pour cet utilisateur et ce seul utilisateur. Essayez d'utiliser les instructions de ce fil sur votre système pourrait endommager le système d'exploitation au-delà de la réparation. Ne pas utiliser l'un des outils mentionnés dans ce fil sans la supervision d'un spécialiste de suppression de programmes malveillants.

Tous les messages demandant une assistance pour la suppression de Malware sont tenus de suivre toutes les procédures dans le fil intitulé DÉMARRÉ ICI, sinon nous allons nous contenter de vous renvoyer à ce fil


Discussione chiusa

Motivo: Risolto

Le procedure contenute in questo thread sono per questo utente e solo a questo utente. Il tentativo di utilizzare le istruzioni in questo thread sul vostro sistema potrebbe causare danni al sistema operativo al di là di riparazione. Non utilizzare uno degli strumenti citati in questo thread, senza la supervisione di un Malware Removal Specialist.

Tutti i poster richiesta di rimozione malware di assistenza sono tenuti a seguire tutte le procedure nel thread intitolato START QUI, se non ci sono solo andare a mandare indietro a questo thread


Thread Closed

Reden: Opgelost

De procedures die in deze draad zijn voor deze gebruiker en deze gebruiker. Proberen om de instructies te gebruiken in deze thread op uw systeem zou kunnen leiden tot beschadiging van het besturingssysteem niet meer te repareren. Geen gebruik maken van een van de instrumenten genoemd in deze draad, zonder toezicht van een Malware Removal Specialist.

Alle posters verzoekende Malware Removal bijstand nodig zijn om alle procedures in de thread met de titel START HIER volgen, als je niet we zijn gewoon aan u terug te sturen naar deze draad


Wątek zamknięty

Powód: Rozwiązane

Procedury zawarte w tym wątku są dla tego użytkownika i to użytkownika. Próba użycia instrukcji w tym wątku na komputerze może doprowadzić do uszkodzenia systemu operacyjnego naprawić. Nie używać żadnych narzędzi, o których mowa w tym wątku bez nadzoru Malware Removal Specialist.

Wszystkie plakaty wniosek Malware Removal pomocy są zobowiązane do przestrzegania wszystkich procedur w wątku pt START HERE, jeśli nie jesteśmy po prostu się wysłać z powrotem do tego wątku

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