ROBERT D KILTON Posted December 23, 2021 Report Share Posted December 23, 2021 Good afternoon Iam having problems getting Emsisoft to download a purchased program. I bought on 12/17/2021 Could you please help me. thank you Bob kilton Link to comment Share on other sites More sharing options...
Mikołaj R. Posted December 27, 2021 Report Share Posted December 27, 2021 What kind of error are you getting? Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted December 27, 2021 Report Share Posted December 27, 2021 Hello @ROBERT D KILTON, This is the easiest way to install and activate, or just activate, Emsisoft Anti-Malware: Note: If you have any other active antivirus on the computer, I would recommend uninstalling that software and restarting the computer prior to installing Emsisoft Anti-Malware. Also, please review the firewall section here: https://help.emsisoft.com/en/2738/firewall-configuration-guide/ 1. Log into your MyEmsisoft account, using your email address and password, using the forgot password link if needed: https://my.emsisoft.com/ 2. Click the "Install protection" or "Add device" button on the upper-right side of the page to download a pre-keyed installer. Do not rename the file that is downloaded, because the long name is required for activation to work properly. 3. Run the downloaded installer by right-clicking on it and choosing "run as administrator", and it should take care of installing and/or activating with your subscription for you. If you already have Emsisoft Anti-Malware installed, the installer will not appear to do anything when you run it, but it will activate Emsisoft Anti-Malware with your subscription. 4. Open Emsisoft Anti-Malware, or wait for it to open if this is a new installation, and click the 'update' link in the lower right to update and synchronize with your subscription. Link to comment Share on other sites More sharing options...
JeremyNicoll Posted December 29, 2021 Report Share Posted December 29, 2021 Is the program that the OP can't download EAM, or something else - I don't think it's clear. If it's something else ... then it's not EAM that does the downloading, but presumably a browser (or maybe a downloading installer, or a download manager). So what exactly is the OP trying to do, and with what software? Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted December 29, 2021 Report Share Posted December 29, 2021 @JeremyNicoll I know which product he is having an issue with. The OP has been in all our support channels. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 6 Report Share Posted January 6 Thread Closed Link to comment Share on other sites More sharing options...
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