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Hello @ROBERT D KILTON,

This is the easiest way to install and activate, or just activate, Emsisoft Anti-Malware:

Note: If you have any other active antivirus on the computer, I would recommend uninstalling that software and restarting the computer prior to installing Emsisoft Anti-Malware. Also, please review the firewall section here: https://help.emsisoft.com/en/2738/firewall-configuration-guide/
 
  1. Log into your MyEmsisoft account, using your email address and password, using the forgot password link if needed: https://my.emsisoft.com/
  2. Click the "Install protection" or "Add device" button on the upper-right side of the page to download a pre-keyed installer. Do not rename the file that is downloaded, because the long name is required for activation to work properly.
  3. Run the downloaded installer by right-clicking on it and choosing "run as administrator", and it should take care of installing and/or activating with your subscription for you. If you already have Emsisoft Anti-Malware installed, the installer will not appear to do anything when you run it, but it will activate Emsisoft Anti-Malware with your subscription.
  4. Open Emsisoft Anti-Malware, or wait for it to open if this is a new installation, and click the 'update' link in the lower right to update and synchronize with your subscription.

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Is the program that the OP can't download EAM, or something else - I don't think it's clear.  If it's something else ... then it's not EAM that does the downloading, but presumably a browser (or maybe a downloading installer, or a download manager).  So what exactly is the OP trying to do, and with what software?

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