cma6j Posted January 4 Report Share Posted January 4 I noticed EAM taskbar icon wasn't showing up on one system so I uninstalled and reinstalled EAM Home. Windows shows program as installed though still not on taskbar, though Taskbar options has it set to show there. Task Manager shows Emsisoft Protection and Emsisoft Protection Manager loaded. Though EAM is shown in Windows Start menu, I cannot access any function. Windows Firewall is now turned on. Do I have any protection and how to fix this issue? As usual when I log into MyEmsisoft, this system is shown as "not managed." Thanks to the experts. Link to comment Share on other sites More sharing options...
Алексей 1979 Posted January 4 Report Share Posted January 4 Здравствуйте! Очень похожая проблема. После обновления ЕАМ до новой версии пропал значок из трея, нет доступа к центру безопасности. Неоднократная перезагрузка не помогла. Диспетчер задач показывает, что Emsisoft Protection запущен в процессах .. При попытке запустить ЕАМ через ярлык программы, значок в трее (в правом нижнем углу) появляется на несколько секунд и снова исчезает. Безопасность Windows требует действия - открыть ЕАМ, делаем клик, программа не запускается ... Link to comment Share on other sites More sharing options...
stapp Posted January 4 Report Share Posted January 4 Posted here in the German forum area. https://support.emsisoft.com/topic/40676-eam-startet-nicht-mehr/#comment-224288 Quote Hi, This is a known problem. It seems to be a problem with the video driver for the GUI. We are currently investigating and working on a solution to the problem and hope to be able to provide a solution soon. I don't know when exactly it will be fixed, but I suspect a few hours. Emsisoft Anti-Malware should continue to work in the background and protect your computer, and you may still be able to use MyEmsisoft under https://my.emsisoft.com/ access it. We apologize for the problem. 1 Link to comment Share on other sites More sharing options...
Алексей 1979 Posted January 4 Report Share Posted January 4 42 minutes ago, stapp said: Размещено здесь, в зоне немецкого форума. https://support.emsisoft.com/topic/40676-eam-startet-nicht-mehr/#comment-224288 Спасибо)).. за ответ, будем ждать.. Link to comment Share on other sites More sharing options...
cma6j Posted January 4 Author Report Share Posted January 4 Thanks for the updates, but EAM still is not accessible at 10:50AM. I got a reply from an Emsisoft tech but did not understand some of the terms and hope an expert can clarify for me. He proposed a workaround: "When the device is connected to a workspace, disable self-protection for that device." Does "device" mean the computer system? What is "a workspace". "disable self-protection for that device"--what does that mean and how to do it? Thanks, cma Link to comment Share on other sites More sharing options...
PC reset Tommy Posted January 5 Report Share Posted January 5 Device means de computer system. Your device is potentially connected to a workspace. That is a online platform where your can manage your devices. You can acces your workspace here: my.emsisoft.com Im not a Emsisoft employee but gladly want to help you. Link to comment Share on other sites More sharing options...
stapp Posted January 5 Report Share Posted January 5 https://support.emsisoft.com/topic/40677-eam-startet-nicht-mehr/#comment-224350 Hi, This is a known problem. It only affects the Emsisoft user interface. Protection runs completely in the background so that the computer is fully protected. We plan to publish a fix today and we will inform you as soon as it is finished. We apologize for the problem. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 5 Report Share Posted January 5 We have issued an hotfix to address this issue. One more step is needed to start the Emsisoft UI. Open Notepad. Copy & paste the below code to Notepad. @ECHO OFF CD C:\Program Files\Emsisoft Anti-Malware a2cmd /u a2start /warp EXIT Save as EAM 2022.1.1 Hotfix.cmd to the Desktop. Close Notepad. Right-click on EAM 2022.1.1 Hotfix.cmd and select "Run as administrator". This will force an update of Emsisoft and then Start the Emsisoft UI using partial hardware acceleration. Let me know if this did not work. Link to comment Share on other sites More sharing options...
PC reset Tommy Posted January 5 Report Share Posted January 5 Looks like it fixed the problem with one of our customers. One problem I experienced with my own device is that I'm unable to find it in my Workspace. It's fully updated but not showing up in workspace Link to comment Share on other sites More sharing options...
cma6j Posted January 5 Author Report Share Posted January 5 Tommy, what worked for me was the solution provided by Frank (email) and ShadowPuterDud. However, Workspace has never worked right for me. None of my systems are correctly recognized in my Workspace. I don't see what is the point of Workspace. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 5 Report Share Posted January 5 To get your system to show up in the workspace, log on to your MyEmsisoft accounts and download a specially tagged installer from the workspace. lick on the blue "install protection" or it may be labeled "Add device" select "Download". Do not alter the file name of the installer. Run that installer on the system. Because our software is already installed the installer will appear to do nothing. That is expected. Open Emsisoft on the computer and click on "Update now". The computer should now be connected to your workspace. Link to comment Share on other sites More sharing options...
cma6j Posted January 6 Author Report Share Posted January 6 ShadowPuterDude: Is there any reason to have one's systems connected to the workspace? What is the purpose? Downside of the workspace is that if one has to reinstall EAM on a system, it is not enough to have the License key. You also have to log in to the workspace, which can be very difficult. I tried your method. When I halted the process after several minutes of "Setting things up" with no result, EAM icon was removed from the taskbar. Fortunately, EAM returned on reboot. Same thing happened a month ago while following instructions from another tech. I hope that Emsisoft removes the entire MyEmsisoft/workspace infrastructure as it is a retrogression from the older, simpler method where one needed only a valid license key to reinstall EAM. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 6 Report Share Posted January 6 License keys are no longer used for activation. Activation is done by running the installer from the workspace. You do not need to manage the computer from the workspace. You can always set the management policy to "Local only" from the settings page of the workspace. Link to comment Share on other sites More sharing options...
cma6j Posted January 6 Author Report Share Posted January 6 Thanks, ShadowPuterDude: "I checked Local only". "Activation is done by running the installer from the workspace." Since like everyone else with multiple seats, I will undoubtedly have to reinstall EAM in the future. How does one run the installer from the workspace since "Access denied--local only." Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 6 Report Share Posted January 6 The system is still connected to the workspace, you just are not managing from the workspace. Link to comment Share on other sites More sharing options...
cma6j Posted January 22 Author Report Share Posted January 22 Workspace usually does not connect properly with the installed systems. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 25 Report Share Posted January 25 Are these systems behind a firewall? If so, please review the firewall section here: https://help.emsisoft.com/en/2738/firewall-configuration-guide/ Link to comment Share on other sites More sharing options...
cma6j Posted January 25 Author Report Share Posted January 25 EAM is my firewall. Link to comment Share on other sites More sharing options...
ssp95 Posted January 25 Report Share Posted January 25 My pc infected by .miia ransomware. Decrypt tool doesnt work for me . Any help??? Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted January 25 Report Share Posted January 25 EAM does not have a firewall. Link to comment Share on other sites More sharing options...
don108 Posted February 2 Report Share Posted February 2 Сегодня() при включении компьютера вышло окно с ошибкой "Ошибка приложения - Что-то пошло не так" Компонент давший сбой: c:\Program Files\Emsisoft Anti-Malware\a2start.exe Источник ошибки: Код исключения С0000005. Перезапуск - результат тот же, удаление и переустановка приложения результата не дала. После удаления при помощи утилиты Emsiclean и повторной инсталляции процессы в диспетчере задач появились, но не могу войти в центр управления программой с ярлыка на рабочем столе(при нажатии на ярлык просто ничего не происходит). Так же нет значка в панели задач ... и появляется вот такое окно http://s01.geekpic.net/dt-21REHV.png Link to comment Share on other sites More sharing options...
stapp Posted February 2 Report Share Posted February 2 @don108 Откройте Пуск Windows, найдите в списке Emsisoft Anti Malware Guard и нажмите на него. EAM уже открыт? Link to comment Share on other sites More sharing options...
don108 Posted February 2 Report Share Posted February 2 Через ПУСК только Emsisoft Anti Malware, а Emsisoft Anti Malware Guard нет в списке ... http://s01.geekpic.net/di-P4T4SS.png но результат тот же http://s01.geekpic.net/di-OLI1WN.png Link to comment Share on other sites More sharing options...
stapp Posted February 2 Report Share Posted February 2 Извините, я использую только меню «Пуск» Windows. Link to comment Share on other sites More sharing options...
don108 Posted February 2 Report Share Posted February 2 stapp http://s01.geekpic.net/di-KGAO27.png Да на всякий случай проверил систему SFC - утилитой ошибок нет http://s01.geekpic.net/di-YR9BX4.jpeg Link to comment Share on other sites More sharing options...
stapp Posted February 2 Report Share Posted February 2 В ПОРЯДКЕ. Я думаю, вам нужна помощь лучше, чем мне! @Claude Bader @ShadowPuterDude должен быть в состоянии помочь вам Link to comment Share on other sites More sharing options...
don108 Posted February 2 Report Share Posted February 2 какие нужны действия от меня? Link to comment Share on other sites More sharing options...
stapp Posted February 2 Report Share Posted February 2 Они должны получать уведомления о том, что кто-то процитировал их имя в сообщении. (Извините за мой гугл переводчик на русский) Link to comment Share on other sites More sharing options...
don108 Posted February 2 Report Share Posted February 2 Понял ... т.е. нужно подождать, т.к. их имена процитированы Вами И не нужно извиняться ... всё понятно и с гугл-переводчиком. Благодарю за отклик на проблему!!! Link to comment Share on other sites More sharing options...
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