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@gugarciWhat Claude is posting will not work in your case.  The installer path on your system is Program Files (x86) because you are using the 32-bit version of our software instead of the 64-bit.  You should definitely be using the 64-bit version instead.

The commands I posted are to be entered one at a time, not all at once.

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30 minutes ago, ShadowPuterDude said:

@gugarciWhat Claude is posting will not work in your case.  The installer path on your system is Program Files (x86) because you are using the 32-bit version of our software instead of the 64-bit.  You should definitely be using the 64-bit version instead.

The commands I posted are to be entered one at a time, not all at once.

Thanks for the reply. I tried it using one line at a time and hit enter after every line and it did not work. I was able to see it download something from the command prompt but when it finish nothing else happened. I'll be more than happy to try it again tonight when I get home from work.

Also I don't know why I'm using the 32-bit version of this software when my computer is 64 bits. I started using EAM about 6 years ago with Online Armor. 

Also if none of this works should I uninstall EAM and install the 64-bit version? Like I said this is a 64-bit computer and I don't know why I'm using a 32-bit version of this software unless it has something to do with the fact at one time I was using this software along with Online Armor.

Thanks and sorry for the long reply. But this is getting very frustrating. And I know you guys are trying your best to help me.

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@gugarci Yes, go ahead and uninstall Emsisoft on the computer.  Restart it twice to ensure that all drivers and services are unloaded.  Next download and run the Emsisoft Cleanup Tool.

Please download the newest Emsiclean from the following location: https://dl.emsisoft.com/Emsiclean.zip

Note that you must use the Emsiclean version appropriate for your machine, 32bit or 64bit. If you don't know, try the 64bit one first as it is far more common. The 64bit version should fail if you're using 32bit. The 32bit one will not remove things completely from a 64bit computer though, so it is important to use them in that order if you're not positive.

EmsiClean.exe can also be found in any new installation folder of Emsisoft Anti-Malware, in the installation folder, but the download above is available in case your installed version is very old or damaged.

After you finish downloading, double click to open the zip file, then double click the 32bit or 64bit file to start Emsiclean. Read the disclaimer and click "Yes" if you agree. The program will scan your system for any remnants and display a list of everything it finds. It usually is safe to just remove everything except folders, unless you're sure you haven't intentionally saved anything to those folders. Emsisoft Clean can't know if the folder still contains any data you may have put there yourself, which is why those entries aren't checked by default. Emsisoft Clean is capable of removing the folders as well, but before you enable the check box in front of any folder entries, make sure you check their content for files you wish to keep.

Once you finish your selection, click the "Remove selected objects" button. The tool will eventually ask you to reboot. Save all your open work and perform the reboot as requested. After the reboot, you should be able to install Emsisoft Anti-Malware just fine.

This is the easiest way to install and activate, or just activate, Emsisoft Anti-Malware:
  1. Log into your MyEmsisoft account, using your email address and password, using the forgot password link if needed: https://my.emsisoft.com/
  2. Click the "Install protection" or "Add device" button on the upper-right side of the page to download a pre-keyed installer. Do not rename the file that is downloaded, because the long name is required for activation to work properly.
  3. Run the downloaded installer by right-clicking on it and choosing "run as administrator", and it should take care of installing and/or activating with your subscription for you. If you already have Emsisoft Anti-Malware installed, the installer will not appear to do anything when you run it, but it will activate Emsisoft Anti-Malware with your subscription.
  4. Open Emsisoft Anti-Malware, or wait for it to open if this is a new installation, and click the 'update' link in the lower right to update and synchronize with your subscription.

 

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2 minutes ago, ShadowPuterDude said:

@gugarci Yes, go ahead and uninstall Emsisoft on the computer.  Restart it twice to ensure that all drivers and services are unloaded.  Next download and run the Emsisoft Cleanup Tool.

Please download the newest Emsiclean from the following location: https://dl.emsisoft.com/Emsiclean.zip

Note that you must use the Emsiclean version appropriate for your machine, 32bit or 64bit. If you don't know, try the 64bit one first as it is far more common. The 64bit version should fail if you're using 32bit. The 32bit one will not remove things completely from a 64bit computer though, so it is important to use them in that order if you're not positive.

EmsiClean.exe can also be found in any new installation folder of Emsisoft Anti-Malware, in the installation folder, but the download above is available in case your installed version is very old or damaged.

After you finish downloading, double click to open the zip file, then double click the 32bit or 64bit file to start Emsiclean. Read the disclaimer and click "Yes" if you agree. The program will scan your system for any remnants and display a list of everything it finds. It usually is safe to just remove everything except folders, unless you're sure you haven't intentionally saved anything to those folders. Emsisoft Clean can't know if the folder still contains any data you may have put there yourself, which is why those entries aren't checked by default. Emsisoft Clean is capable of removing the folders as well, but before you enable the check box in front of any folder entries, make sure you check their content for files you wish to keep.

Once you finish your selection, click the "Remove selected objects" button. The tool will eventually ask you to reboot. Save all your open work and perform the reboot as requested. After the reboot, you should be able to install Emsisoft Anti-Malware just fine.

This is the easiest way to install and activate, or just activate, Emsisoft Anti-Malware:
  1. Log into your MyEmsisoft account, using your email address and password, using the forgot password link if needed: https://my.emsisoft.com/
  2. Click the "Install protection" or "Add device" button on the upper-right side of the page to download a pre-keyed installer. Do not rename the file that is downloaded, because the long name is required for activation to work properly.
  3. Run the downloaded installer by right-clicking on it and choosing "run as administrator", and it should take care of installing and/or activating with your subscription for you. If you already have Emsisoft Anti-Malware installed, the installer will not appear to do anything when you run it, but it will activate Emsisoft Anti-Malware with your subscription.
  4. Open Emsisoft Anti-Malware, or wait for it to open if this is a new installation, and click the 'update' link in the lower right to update and synchronize with your subscription.

 

Tonight when I get home from work I will try it one more time using your script. If it doesn't work I will try uninstalling it and reinstall the 64-bit version. But I will not do that tonight. If I need to uninstall and reinstall I'll save it for Friday night after work. Thanks and I'll let you know tonight if the script worked if not I'll remind you that I'll do the uninstall and reinstall on Friday after work.

Thanks again I appreciate your help.

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15 minutes ago, ShadowPuterDude said:

If that does not work, I can am willing to remotely connect to your computer and see If I can get it sorted out.

Thanks again I greatly appreciate that. I will try your script tonight and post if it worked. And if it doesn't work Friday after work I will uninstall it and reinstall the 64 the version following your instructions.

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19 hours ago, ShadowPuterDude said:

The web installer will only install 64-bit.  The web installer is offered by default

@ShadowPuterDude before I start the procedure tonight of uninstalling and reinstalling Emsisoft. Is there anything I need to do from the workspace before I uninstall Emsisoft? Don't want the workspace to be confused and use one of my unused licenses when I uninstall and reinstall it in a computer I was currently using. I plan to eventually install Emsisoft in my new laptop provided I can solve this issue.

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@ShadowPuterDude
Finished uninstalling & reinstalling EAM but things did not go smoothly.  

Had no issues uninstalling EAM & rebooted the system 2x. Ran the Emsiclean tools. First the 64 bit tool which found a folder & I instructed to remove it & rebooted the system. Then I ran the 32 bit tool but got a message saying "Error, program bitness doesn't match bitness of your windows system". 

I then logged onto my workspace & added a new device. When the installer finished downloading I right clicked on the file & chose run as admin. Window opened up & stay at 0% installation for a couple of minutes & closed. Since nothing had changed & EAM had not appeared I decided to reboot the system. Upon rebooting nothing had changed again & EAM was not in my system tray. But since it was now in my 64 bit Program folders I decided to use @Claude Baderscript which worked & opened up EAM for the first time since last Sunday. 

However I now have a short cut in my start folder for Emsisoft Anti-Malware Home Guard that when you click to open gives the following message; "
The item a2guard.exe that this short cut refers to has been changed or moved so it will not work properly. Do you want to delete this short cut"? 

Also upon doing another restart EAM loaded well initially the icon was green & seconds later the icon's color changed to warm me of an issue. The issues was none of my Protection Shield were on & I had to turn them on manually. Decided to do one more restart & the shield are on & as I'm typing this message I'm not seeing any issues. 

Thank again & sorry for the long post. I figured more info is better than less in case there's an issue waiting in the background. 
Is the missing short cut from my start menu to a2guard an issue? Because other than that & the shield not turning on automatically during one of the restarts everything else seems to be working. 

Thanks again.   

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Good morning @ShadowPuterDudeso far this morning no issues. But like I posted above it wasn't smooth process.  
Don't know why since I didn't initiate it. But Emsi support has emailed me in reference to my issue.

I already responded to them & told them as of this moment all is well outside of that shortcut for a2guard.exe & my Protection Shields not turning on automatically. But that only happened once during a restart. I told them you & @Claude Bader help solve this issue. 

But would still like to know If I should be concerned about having a missing short cut in my start folder right below Emisoft folder for a2guard.exe?

Thanks.     

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Thanks for the email @Claude Bader
As of this moment all is working well. But the reinstallation did not go smoothly. If you are interested in one happen read my response from Friday at 9:43 pm Easter time. All I want to know right now is about the missing short cut to a2guard.exe in my start menu. If the AV is working the way it should be then I don't need this short cut. Am I wrong?     

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2 minutes ago, Claude Bader said:

Hello,

I don't know why it is missing. Is is in the triangle in the Taskbar instead?

Emsisoft is opening properly, right?

Claude

Yes EAM is working well. 

The short cut I'm referring to is in my start menu under the Emsisoft Anti-Malware folder. The shortcut is named Emsisoft Anti-Malmare Home Guard. When you click on it you get a message saying "The item a2guard.exe that this short cut refers to has been changed or moved so it will not work properly. Do you want to delete this short cut"?

This is my question.  

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34 minutes ago, stapp said:

@gugarci

If it were my machine I would allow it to delete the invalid shortcut and then restart the machine to see if Emsi then puts a valid one there..

But that is just what I would do :)

 

I might try that. But it's just a short cut was installed when I reinstalled EAM. But a2guard.exe is in my Program folder so it must be there.     

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13 minutes ago, Claude Bader said:

Checking with the Devs.

My shortcut does do nothing, though its there.

 

Claude

Let me know if you here anything. a2guard.exe is in my program folder but the shortcut in my start menu says when you click on it; "The item a2guard.exe that this short cut refers to has been changed or moved so it will not work properly. Do you want to delete this short cut"?

Other than this all is working well. 
Thanks. 

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3 hours ago, Claude Bader said:

Please check the path. To where is it linked?

Claude

Something must of changed. I'm no longer getting a message saying when I click on this short cut;  
"The item a2guard.exe that this short cut refers to has been changed or moved so it will not work properly. Do you want to delete this short cut"?

Looks like it now works like your short cut. It's there, but it does nothing when you click it. Maybe when I found it in my Program folder & clicked it got rid of the message.     

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@Claude Bader  @Frank H

The item in the start menu mention by the user above (Anti-Malware Guard)

Yes, when you click on it it seems like nothing happens.

However something does happen.

An entry is made in the debug logs. I tested it twice today. So it is not dead, it is just sleeping :)

 

 

 

Screenshot 2022-01-17 185913.jpg

Screenshot 2022-01-17 190112.jpg

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Anyway the shortcut in the Windows Start menu to Emsisoft Ant-Malware Guard only becomes 'live' when you have turned off EAM protection by right-clicking on the EAM taskbar shield and selecting 'Shut down protection'

Then to start EAM protection you click on that Emsisoft Ant-Malware Guard in Windows start menu and EAM fully starts up again.

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