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Unable to remove virus


dahotnezz
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Hello,

I am emailing you because I have a virus on my computer that i cannot delete. Unfortunately, my computer will not let me go online so i am unable to post the log or acces the online forum, so i am using a firends comoputer to send this. The virus detected is Trojan.inject! IK it is located in c\windows\system\32\6to4v32.dll.Please advise how i can remove this virus. Thank you in advance for your cooperation

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Hi dahotnezz,

If you cannot download required Tools and you have Internet access from another clean uninfected computer (your friend's PC as you mentioned) - download all listed Utilities there.

Save them on external media and then copy to your Desktop / install / run... as per instruction

note: Please copy (don't type) all referred links from the instruction so you will use precisely the sites suggested when downloading on another PC.

My regards

P.S. Posting just the file name or the alleged infection name does not provide any information

The location of the files / precise names of files and/or Registry Entries ; processes, etc. are required. The same applies to the detections names. All that info should be in the saved report produced by a-squared. That will be one of the steps in the Instruction <--click

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Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

Link 3

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

-----------------------------------------------------------

Attach fresh logs for:

  • ComboFix (C:\combofix.txt)
  • a-squared Free/Anti-Malware
  • ISeeYouXP

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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~WHOLE QUOTATION REMOVED {Lynx}

My computer will not allow any of these application to run. when i try to run them there is a gray box that pops up that says the fil that im trying to open is infected(which seems to be part of the virus). This block the program from running. I'm not sure if it is infecting everyfile i attempt to open but i cannot download and save the ComboFix.exe on my computer. I saved it on my flash drive and then saved a copy to the desktop, but this does not appear to be working. Please advise.

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Do not post whole quote. This is 4th time the whole quotation was removed.

Use Add Reply button or just a part of the post as a quote if you have specific question. There are images in the instruction.

=======

Have you followed directions given by ShadowPuterDude regarding renaming during download?

Have you disabled real-time residents of you security as suggested?

Was it ComboFix flagged by you security? If so, that is False Positive.

Provide precise message displayed and what Software produced the message?

Or

the image of that “...gray box that pops up that says..."

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Download -->> OTL <<-- to your desktop.

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
      Note: These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
    • Attach both logs with your next reply.

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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude or Lynx to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread

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