Jump to content

"ebay Confirm Your Identity" pop up window asking for credit card and bank info


Recommended Posts

Over the past week or so a pop up window appears in ebay after I type text into the search bar at ebay.com and then press enter. After pressing enter the frame in the center of the screen shifts to the right 1/8" and then a pop up appears in the center of the screen asking for credit card info, expiration date, signature panel code and ATM pin. The text states all fields are required and also states to provide "as much additional security as you can." This happens both when using Firefox and also when using MS Internet Explorer 8.0. The only way to clear the pop up is to hit the back button and go back to the screen prior to ebay.com. I have logged onto ebay using my work laptop with no issue as well as with my wife's laptop.

My operating system is XP Professional SP3.

When it first began I scanned with McAfee and it found and cleaned some Trojans so I thought I was finished and thought no more of it. The pop up went away briefly but was back again in a matter of hours or overnight. I also used Ad-Aware and it found the following and quarantined them.

Trojan.Win32.Generic!BT

Trojan.JS.Redirector.cd (v) Engine

So once again I thought this was the end of it all, but soon after the quarantine took place the ebay pop up was back.

Also when I start my computer I get a RUNDLL Error "Running C:\Windows\Selgolic.dll, the specified module could not be found." I tried to Google selgolic.dll to find out what it is, but Google has no idea. It appears in the registry under Windows Run associated with value name Fsekoduc.

I searched the Internet for similar issues of ebay pop ups and came across this forum and found there was a post where another person had the same or similar issue. I ran the three programs/apps you suggested and included the three files below.

I don't have any restore points set, Restore is turned off.

Do you think it is safe to back up my personal files to an external drive and not transfer the virus to the external drive assuming I have one? I would like to move some word docs, spreadsheets, jpg's, etc. to an external drive in case I lose the whole thing but do not want to infect the external drive also.

Thanks in advance, I am hoping that you will be willing to help me, please advise what I should do next.

Link to post
Share on other sites

If the files scan clean, then it is probably safe to copy them over to an external drive.

Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    :OTL
    O2 - BHO: (Java(tm) Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} -  File not found
    O4 - HKCU..\Run: [Fsekoduc]  File not found
    [5 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
    [4 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
    [2011/04/15 20:36:46 | 000,000,120 | ---- | M] () -- C:\WINDOWS\Xjaqub.dat
    [2011/04/15 20:36:46 | 000,000,000 | ---- | M] () -- C:\WINDOWS\Yxuxuvahohilof.bin 
    @Alternate Data Stream - 76 bytes -> C:\Documents and Settings\Kip.KIPLAPTOP\My Documents\DSC00508.JPG:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Documents and Settings\Kip.KIPLAPTOP\My Documents\DSC00506.JPG:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Documents and Settings\Kip.KIPLAPTOP\My Documents\DSC00501.JPG:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Documents and Settings\Kip.KIPLAPTOP\My Documents\DSC00500.JPG:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Documents and Settings\Kip.KIPLAPTOP\My Documents\DSC00496.JPG:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Documents and Settings\Kip.KIPLAPTOP\My Documents\DSC00495.JPG:Roxio EMC Stream
    
    :Commands
    [Purity]
    [EmptyTemp]
    [EmptyFlash]
    [ResetHosts]
    [start Explorer]
    [Reboot]


  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

Link to post
Share on other sites

Thanks Shadow, I did what you suggested and it appeared to execute properly, attached is the log. The computer rebooted and produced the log.

I then launched firefox and tried a couple of web sites, but when I went to ebay and tried to search I got the pop up window requesting the personal information so I assume whatever ails my computer still ails my computer. Any more suggestions that do not require a very large hammer?

Thanks for your help.

Link to post
Share on other sites

I rebooted again last night and the ebay pop up went away for a couple of hours, but when I tried this morning to access ebay and search I got the pop up.

I ran EEK and OTL again but OTL did not give me an extras.txt. I've attached both. One interesting thing is that there are some McAfee items in the OTL log, but I think I removed McAfee a few days ago. Hope this does not mess up anything by doing this, but I was curious.

Link to post
Share on other sites

Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

-----------------------------------------------------------

Attach logs for:

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

Link to post
Share on other sites

Combofix appeared to run properly and produced the attached log. Immediately following the Combofix scan and log creation I was able to access ebay and search without the pop up appearing. Hopefully it is fixed. Please let me know what you suggest after reviewing the log file. Thanks for your continued help.

Link to post
Share on other sites

Read carefully and follow these steps.

  • Download TDSSKiller (attached below) and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and double-click on TDSSKiller.exe to run the application, then on Start Scan.
    TDSSKillermain.png
  • If an infected file is detected, the default action will be Cure, click on Continue.
    TDSSKillerMal-1.png
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
    TDSSKillerSuspicious.png
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
    TDSSKillerCompleted.png
  • If no reboot is require, click on Report. A log file should appear. Save the log somewhere where you can find it.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.(Version)_(Date)_(Time)_log.txt".
  • Attach the TDSSKiller log.

Link to post
Share on other sites

Attach fresh logs for:

  • OTL
  • Emsisoft Emergency Kit

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

Link to post
Share on other sites

Here are the logs except no extras.txt was produced, is this normal? EEK found one virus, but I did not do anything with it. Computer was working great, faster Internet browsing and refreshing than I remember without the ebay pop up window, but I guess it is still infected. Hopefully it can be cleaned and then I need something to keep it clean.

Continued thanks for your help.

Link to post
Share on other sites

I'm not certain what this is:

C:\Program Files\NetZeroInstallers\bundle1.exe 	detected: Virus.Win32.Sality!IK

However, if you don't have NetZero installed then you can safely remove the entire folder.

Otherwise your logs look fine.

Unless you are having problems from Malware it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Delete everything in C:\!KillBox (If I didn't have you use KillBox, then this won't be present)

Delete the following from your Desktop (If they exist)

Avenger.exe

Avenger.txt

Avenger.zip

CFscript.txt

dds.scr

dds.pif

DisableAutoRuns.reg

fixes.bat

FixMe.reg

FixReg.reg

ISeeYouXP.exe

ISeeYouXP.lnk

ISeeYouXP.txt

Win32kDiag.exe

Win32kDiag.txt

Anything else I had you use

Delete the following files: (If they exist)

C:\Avenger.txt

C:\ComboFix.txt

Delete the following folders: (If they exist)

C:\Avenger

C:\AvoidTDSS

C:\ComboFix

C:\SDFix

C:\Qoobox

Empty the Recycle Bin

Run CCleaner

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

Link to post
Share on other sites

Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread

Español

Tema cerrado

Razón: Resuelto

Los procedimientos contenidos en este tema son para este usuario y este usuario solamente. Intentando seguir las instrucciones de este tema en su sistema podría resultar en daños en el sistema operativo más allá de reparación. No utilizar cualquiera de las herramientas mencionadas en este tema sin la supervisión de un especialista en eliminación de malware.

Todos los carteles solicitando la asistencia de eliminación de malware están obligados a seguir todos los procedimientos en el hilo titulado Empiece aquí, y si no nos vamos a enviar de vuelta a este hilo

Deutsch

Thema geschlossen

Grund: Aufgelöst

Diese Schritte sind ausschließlich für diesen Benutzer in dieser Situation erstellt worden. Wenn Du diese Schritte auf deinem System durchführst, könnte dies dein Betriebsystem irreparabel beschädigen. Verwende also keines der hier verwendeten Tools ohne Anweisung eines Malware Removal Specialist.

Für alle User die Unterstützung beim Entfernen von Malware brauchen, bitte folgendes lesen. Starte Hier. Solltest Du dies nicht tun, werden wir auf dieses Thema verlinken

Français

Discussion fermée

Motif: Résolu

Les procédures contenues dans ce fil sont pour cet utilisateur et ce seul utilisateur. Essayez d'utiliser les instructions de ce fil sur votre système pourrait endommager le système d'exploitation au-delà de la réparation. Ne pas utiliser l'un des outils mentionnés dans ce fil sans la supervision d'un spécialiste de suppression de programmes malveillants.

Tous les messages demandant une assistance pour la suppression de Malware sont tenus de suivre toutes les procédures dans le fil intitulé DÉMARRÉ ICI, sinon nous allons nous contenter de vous renvoyer à ce fil

Italiana

Discussione chiusa

Motivo: Risolto

Le procedure contenute in questo thread sono per questo utente e solo a questo utente. Il tentativo di utilizzare le istruzioni in questo thread sul vostro sistema potrebbe causare danni al sistema operativo al di là di riparazione. Non utilizzare uno degli strumenti citati in questo thread, senza la supervisione di un Malware Removal Specialist.

Tutti i poster richiesta di rimozione malware di assistenza sono tenuti a seguire tutte le procedure nel thread intitolato START QUI, se non ci sono solo andare a mandare indietro a questo thread

Nederlandse

Thread Closed

Reden: Opgelost

De procedures die in deze draad zijn voor deze gebruiker en deze gebruiker. Proberen om de instructies te gebruiken in deze thread op uw systeem zou kunnen leiden tot beschadiging van het besturingssysteem niet meer te repareren. Geen gebruik maken van een van de instrumenten genoemd in deze draad, zonder toezicht van een Malware Removal Specialist.

Alle posters verzoekende Malware Removal bijstand nodig zijn om alle procedures in de thread met de titel START HIER volgen, als je niet we zijn gewoon aan u terug te sturen naar deze draad

Polska

Wątek zamknięty

Powód: Rozwiązane

Procedury zawarte w tym wątku są dla tego użytkownika i to użytkownika. Próba użycia instrukcji w tym wątku na komputerze może doprowadzić do uszkodzenia systemu operacyjnego naprawić. Nie używać żadnych narzędzi, o których mowa w tym wątku bez nadzoru Malware Removal Specialist.

Wszystkie plakaty wniosek Malware Removal pomocy są zobowiązane do przestrzegania wszystkich procedur w wątku pt START HERE, jeśli nie jesteśmy po prostu się wysłać z powrotem do tego wątku

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...