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Problem with Malaware: Trojan-Spy.Win32.Agent!IK


shazzer85
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Hi:

I have downloaded both the A-Squared Malaware and Free software. I have run both deep and quick scans and the only thing it keeps telling me is that this particular trojan horse is on my computer: Trojan-Spy.Win32.Agent!IK

I have tried deleting and quaranting it, but it has not worked. Please can you tell me how to remove it because anytime I start up my computer, it shows a blank desktop. I have had to run any and all programs from the Task Manager.

Any help at this point would be appreciated!

Thanks!

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Hi shazzer85, and welcome to the forum

=======

Read the following instructions

START HERE, if you don't we are just going to send you back to this thread <--click

Prepare and post the required log files into this thread

Wait for reply from ShadowPuterDude, Katana, or JeanInMontana

for assistance and further instructions.

=======

Translation Links for Forum Instructions

{added} If you have items in a-squared quarantine use "Save quarantine list" and attach that file in addition to the required log files

My regards

P.S. Posting just the file name or the alleged infection name does not provide any information

The location of the files / precise names of files and/or Registry Entries ; processes, etc. are required. The same applies to the detections names. All that info should be in the saved report produced by a-squared. That will be one of the steps in the instruction

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Hi:

I need to include this information:

I ran a deep scan initially and had not yet read the posted instructions then.

So, the scan came up with a couple of threats, which I quarantined/deleted. I also deleted the Quarantine and the Log from that Deep Scan.

It was only the Trojan Win 32 that I could not delete.

I ran the scan in the first place because when I started up my computer, I had a blank desktop, i.e. no quick launch bar, no start up menu, no status bar and no desktop icons.

After deleting the Deep Scan log, quarantine, etc, I did 2 other Quick Scans, whose logs I saved and attached to my earlier post.

Hope that helps....

Thanks!

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Win32kDiag still failed to run completely. This may not work, but we are going to try anyway.

-----------------------------------------------------------

Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

Link 3

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

-----------------------------------------------------------

Attach fresh logs for:

  • ComboFix (C:\combofix.txt)
  • a-squared Free/Anti-Malware

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Hi:

Thank you so much for all your help and for your patience!

I just ran the Combo Fix Program following the instructions you provided. I have attached the Fresh logs you requested as well.

From the A-Squared Free quick scan, it showed me that the Trojan Horse was gone. The only threats that came up after the scan were cookies...

As for the Desktop, all the icons have been restored, as well as the Quick launch Task bar and Start Menu.

So, it looks like everything is back to Normal.

Is there anything else I need to do at this point?

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Copy the contents of the below quote box to Notepad; Save As FixReg.reg to your Desktop; make sure File Type: is set to All Files (*.*).

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager]
"BootExecute"=hex(7):61,00,75,00,74,00,6f,00,63,00,68,00,65,00,63,00,6b,00,20,\
 00,61,00,75,00,74,00,6f,00,63,00,68,00,6b,00,20,00,2a,00,00,00,00,00

Close Notepad.

Locate FixReg.reg on your Desktop. Double-click on it and answer 'Yes' when asked if you want to merge with the registry.

-----------------------------------------------------------

Download Avenger from HERE and unzip to your desktop.

  • Run Avenger
  • Read the prompt that appears, and press OK
  • Copy & paste the following text in Input script Box:
    Files to delete:
    
    c:\windows\5020515.dat
    c:\windows\5020515.exe


    Then click "Execute".

  • You will be presented with 2 confirmation prompts. Select yes on each. Your system will reboot.
    Note: It is possible that Avenger will reboot your system TWICE.
  • Upon reboot, a command prompt window will appear on your screen for a few seconds, and then Avenger's log will open. Please paste that log here in your next post.

-----------------------------------------------------------

Attach fresh logs for:

  • Avenger (C:\avenger.txt)
  • ISeeYouXP

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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The installed version of Java on this computer is out-dated. Install Java Runtime Environment (JRE) 6u17 available from Sun Microsystems.

-----------------------------------------------------------

Using Add or Remove Programs in the Control Panel; uninstall the following:

Java 2 Runtime Environment, SE v1.4.2_03

-----------------------------------------------------------

Your logs look fine.

Unless you are having problems from Malware it is time to do the final steps.

If you used ComboFix, uninstall ComboFix:

  • Click START then RUN and enter the below into the run box and then click OK. (Use only the command of the same name as your copy of combofix.)
  • AvoidTDSS /u or combofix /u or Combo-Fix /u
    Note: The space before /u, must be there. Which command you use depends on if I had you rename ComboFix during download.
    This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
  • Delete the C:\AvoidTDSS or C:\ComboFix folder from combofix.
    Delete everything in C:\!KillBox

Delete the following from your Desktop (If they exist)

Avenger.exe

Avenger.txt

Avenger.zip

DisableAutoRuns.reg

FixMe.reg

FixReg.reg

ISeeYouXP.exe

ISeeYouXP.lnk

ISeeYouXP.txt

Anything else I had you use

Delete the following: (If they exist)

C:\Avenger.txt

C:\Avenger

C:\ComboFix.txt

C:\ComboFix

C:\SDFix

C:\Qoobox

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Empty the Recycle Bin

Run ATF Cleaner

In the ISeeYouXP folder double-click HideIT.bat.

Turn off System restore to flush all your restore points then turn system restore back on.

To manually turn off System Restore, follow these steps:

1. Click Start, right-click My Computer, and then click Properties.

2. Click the System Restore tab.

3. Click to select the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.

4 Click Yes when you receive the prompt to the turn off System Restore.

To turn on System Restore, follow these steps:

1. Click Start, right-click My Computer, and then click Properties.

2. Click the System Restore tab.

3. Click to clear the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.

Delete C:\ISeeYouXP

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread

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