jpike Posted October 31, 2009 Report Share Posted October 31, 2009 I did an a-squared scan and had this file come up - a-squared indicated that it could not delete/remove the file - how should I go about removing this file? C:\Windows\system32\syskb.cpl detected: Trojan-Downloader.Win32.Small!IK Link to comment Share on other sites More sharing options...
Lynx Posted October 31, 2009 Report Share Posted October 31, 2009 Hi jpike, and welcome to the forum ======= Read the following instructions START HERE, if you don't we are just going to send you back to this thread <--click Prepare and post the required log files into this thread Wait for reply from ShadowPuterDude, Katana, or JeanInMontana for assistance and further instructions. ======= Translation Links for Forum Instructions My regards Link to comment Share on other sites More sharing options...
jpike Posted October 31, 2009 Author Report Share Posted October 31, 2009 ~WHOLE QUOTATION REMOVED {Lynx} Thanks. See attached for the file. Link to comment Share on other sites More sharing options...
Lynx Posted October 31, 2009 Report Share Posted October 31, 2009 Please follow the referred instruction step-by-step and provide all required log files Update a-squared; run Deep Scan and attach its report Do not quarantine/delete anything as per instruction My regards Link to comment Share on other sites More sharing options...
jpike Posted November 1, 2009 Author Report Share Posted November 1, 2009 I'm attaching the a-squared log and the iseeyouxp log. I did download hijackfree but cannot figure out how to run the program. Also, I had updated a-squared this morning before posting the first log, but re-ran it as a deep scan this afternoon. Link to comment Share on other sites More sharing options...
Lynx Posted November 1, 2009 Report Share Posted November 1, 2009 ...I did download hijackfree but cannot figure out how to run the program...jpike,Just run a2hijackfree.exe In order to produce required log file: use drop-down list at the left of the printer icon and choose "HJT compatible” option. My regards Link to comment Share on other sites More sharing options...
jpike Posted November 1, 2009 Author Report Share Posted November 1, 2009 Sorry for being so noobish. See attached for the HJF file. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted November 1, 2009 Report Share Posted November 1, 2009 Download ComboFix from one of these locations: Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 Link 3 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our toolsSee HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. ----------------------------------------------------------- Attach fresh logs for: ComboFix (C:\combofix.txt) a-squared Free/Anti-Malware ISeeYouXP HiJackFree Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now! Link to comment Share on other sites More sharing options...
jpike Posted November 4, 2009 Author Report Share Posted November 4, 2009 See attached for the new logs. I think the trojan is still there. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted November 4, 2009 Report Share Posted November 4, 2009 The installed version of Java on this computer is out-dated. Install Java Runtime Environment (JRE) 6u17 available from Sun Microsystems. ----------------------------------------------------------- Using Add or Remove Programs in the Control Panel; uninstall the following: Java 6 Update 3Java SE Runtime Environment 6 ----------------------------------------------------------- Now we need to use ComboFix to remove some stuff. Make sure that the copy of combofix.exe that you downloaded earlier is on your Desktop but Do not run it! If it is not on your Desktop, the below will not work. Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ): KILLALL:: File:: C:\Windows\System32\syskb.cpl Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe At this point, you MUST EXIT ALL BROWSERS NOW before continuing! You should have both the ComboFix.exe and CFScript.txt icons on your Desktop. Now use your mouse to drag CFscript.txt on top of ComboFix.exe Follow the prompts. When it finishes, a log will be produced named c:\combofix.txt I will ask for this log below Note: DO NOT mouseclick combofix's window while it is running. That may cause it to stall. The ComboFix folder should not be renamed since ComboFix and even we would have suspicions about it. Also when you uninstall CF, the folder would not be removed since it does not look for that folder name. ----------------------------------------------------------- Attach fresh logs for: ComboFix (C:\combofix.txt) a-squared Free/Anti-Malware Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now! Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted November 7, 2009 Report Share Posted November 7, 2009 Thread Closed Reason: Lack of Response PM either ShadowPuterDude or Lynx to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread Link to comment Share on other sites More sharing options...
Recommended Posts