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Emsisoft won't open


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Emsisoft was installed and working for months. Suddenly, software won't open (GUI) when clicking on desktop icon or system tray icon. 

I've tried completely un-installing Emsisoft software and installing again, but no change. 

Note: I'm signed up with Kabuto and used this to push out the install remotely. 

I haven't had this issue with any other PC's on my account. 

 

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Hello @TechAddictionz,

Welcome to the Emsisoft Support Forums.

I would like to get a set of reports from a third-party tool we use to aid with diagnosing issues with computers.

Please gather two logs using FRST, a tool used worldwide by malware removal experts for free malware removal and tech support, and attach them to a reply to this email. Instructions can be found here: https://help.emsisoft.com/en/1738/how-do-i-run-a-scan-with-frst/

 

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Hi.

I have managed to resolve the issue. 

Emsisoft GUI wouldn't open because of an issue with the Intel Graphics Driver. 

Nothing else on the PC was effected, so not sure why this prevented Emsisoft from opening. 

Un-installed and re-installed the graphics driver and now Emsisoft opens again. 

Thanks.  

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