bluebelle Posted November 1, 2009 Report Share Posted November 1, 2009 Hi. I have had this message come up after a scan and do not know how to progress from here! I am not a techie so would appreciate some simple help. I have also had a similar message for another item that refers to HKEY_LOCAL_MACHINE\software\Trymedia Systems\ActiveMARK software cannot be deleted. Are either of these a problem and do they need to be deleted? many thanks Link to comment Share on other sites More sharing options...
Lynx Posted November 1, 2009 Report Share Posted November 1, 2009 Hi bluebelle, and welcome to the forum ======= Read the following instructions START HERE, if you don't we are just going to send you back to this thread <--click Prepare and post the required log files into this thread Wait for reply from ShadowPuterDude, Katana, or JeanInMontana for assistance and further instructions. ======= Translation Links for Forum Instructions P.S. Posting just the file name or the alleged infection name does not provide any information The location of the files / precise names of files and/or Registry Entries ; processes, etc. are required. The same applies to the detections names. All that info should be in the saved report produced by a-squared. That will be one of the steps in the instruction Link to comment Share on other sites More sharing options...
bluebelle Posted November 1, 2009 Author Report Share Posted November 1, 2009 OK - thanks for the quick reply. I'll try and work thru the links. I did go to the original Start Here link but gave up trying to understand it. I'll try again. Link to comment Share on other sites More sharing options...
ShadowPuterDude Posted November 5, 2009 Report Share Posted November 5, 2009 Thread Closed Reason: Lack of Response PM either ShadowPuterDude or Lynx to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread Link to comment Share on other sites More sharing options...
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