stegottl 0 Report post Posted June 3, 2011 (edited) Hello, I am not very familiar with these forums, but I noticed that another user (thread closed for lack of response) seemed to have a similar problem as I have. I have a browser redirect virus/malware and I am unable to get rid of it. I used everything I could think of (Malwarebytes' Anti-Malware,CCleaner, Microsoft Securities Essentials,ATF-Cleaner, tdsskiller,SUPERAntiSpyware, Kaspersky virus removal tool, and others) but still no results. Are you familiar with this malware? And if yes, do you have any advice to get rid of it? Please find bellow and attached my 3 EEK scan reports as well and the 2 OTL scan report (OTL and Extra) Sincerely, Stephen Edited June 3, 2011 by ShadowPuterDude Inline logs removed Share this post Link to post Share on other sites
stegottl 0 Report post Posted June 3, 2011 I forgot to add that I just enabled Emsisoft anti-malware surf protection and it detects the redirects (unlike all my other protection software) to the unwanted sites (such as 7search.com) and prevents them from opening. Share this post Link to post Share on other sites
Kevin Zoll 309 Report post Posted June 3, 2011 Run OTL.exe Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL:OTL IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 4C D9 09 2E 8C 93 CB 01 [binary data] IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,XMLHTTP_UUID_Default = 8E 8C E5 13 B9 E9 59 44 AA 5E 99 46 36 2B 20 DB [binary data]O2 - BHO: (no name) - {2B5B4A7C-9868-D57F-62FB-A1D090552BAA} - No CLSID value found. O2 - BHO: (no name) - {371475C8-99FB-7CB2-0EF3-24E6D2E6CE97} - No CLSID value found. O2 - BHO: (no name) - {38925B62-0155-B265-4E22-1E709CE02AB8} - No CLSID value found. O2 - BHO: (no name) - {472BCED8-638B-969F-E2D7-1BDC1E350C24} - No CLSID value found. O2 - BHO: (no name) - {83C6B2AC-2D0A-31D1-D87A-01960812FD91} - No CLSID value found. O2 - BHO: (no name) - {93AB1EA6-E5DE-3047-FDEB-54EE4C9E9460} - No CLSID value found. O2 - BHO: (no name) - {95F68A6D-0484-1A8A-72FF-8A87224ADB3F} - No CLSID value found. O2 - BHO: (no name) - {A9B0705B-C805-8FE5-1393-18E80BDBF18E} - No CLSID value found. O2 - BHO: (no name) - {BB4E3AB2-B568-E344-1290-64B257EA1F64} - No CLSID value found. O2 - BHO: (no name) - {C0C0E8A4-30D9-4373-B89C-59586708EA63} - No CLSID value found. O2 - BHO: (no name) - {C4C7C86D-ED4B-6754-C88C-744D815E500F} - No CLSID value found. O2 - BHO: (no name) - {F32B9B5A-4EDD-25A1-D308-DE675FB0426E} - No CLSID value found. O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: UseDefaultTile = 0 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: HideFastUserSwitching = 0 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon: AllowMultipleTSSessions = 1 O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoLogOff = 0 O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoClose = 0 O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DisableChangePassword = 0 O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DisableLockWorkstation = 0 O18:[b]64bit:[/b] - Protocol\Handler\livecall {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Handler\msnim {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica; charset=euc-jp {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica; charset=ISO-8859-1 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica; charset=MS936 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica; charset=MS949 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica; charset=MS950 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica; charset=UTF8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica; charset=UTF-8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica;charset=euc-jp {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica;charset=ISO-8859-1 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica;charset=MS936 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica;charset=MS949 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica;charset=MS950 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica;charset=UTF8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\application/x-ica;charset=UTF-8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Filter\ica {CFB6322E-CC85-4d1b-82C7-893888A236BC} - Reg Error: Key error. File not found O20:[b]64bit:[/b] - HKLM Winlogon: VMApplet - (/pagefile) - File not found O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found O21:[b]64bit:[/b] - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found. O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found. O33 - MountPoints2\{0f83a508-ff6d-11df-a7b5-f04da2571bb8}\Shell - "" = AutoRun O33 - MountPoints2\{0f83a508-ff6d-11df-a7b5-f04da2571bb8}\Shell\AutoRun\command - "" = E:\LaunchU3.exe -a O33 - MountPoints2\{81d66348-ff88-11df-842c-f04da2571bb8}\Shell - "" = AutoRun O33 - MountPoints2\{81d66348-ff88-11df-842c-f04da2571bb8}\Shell\AutoRun\command - "" = F:\SETUP.EXE O33 - MountPoints2\{81d66348-ff88-11df-842c-f04da2571bb8}\Shell\configure\command - "" = F:\SETUP.EXE O33 - MountPoints2\{81d66348-ff88-11df-842c-f04da2571bb8}\Shell\install\command - "" = F:\SETUP.EXE O33 - MountPoints2\E\Shell - "" = AutoRun O33 - MountPoints2\E\Shell\AutoRun\command - "" = E:\LaunchU3.exe -a [2011/06/01 19:51:29 | 000,000,110 | ---- | M] () -- C:\Windows\SysWow64\1081691594 [2011/06/01 19:03:47 | 000,000,036 | ---- | M] () -- C:\ProgramData\6a575dba [2 C:\Users\Stephen\Desktop\*.tmp files -> C:\Users\Stephen\Desktop\*.tmp -> ] :Commands [Purity] [EmptyFlash] [ResetHosts] [start Explorer] [Reboot] Then click the Run Fix button at the top Let the program run unhindered, reboot when it is done Attach the new log produced by OTL Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now! 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stegottl 0 Report post Posted June 3, 2011 Hi, Thank you for your quick response and for your help. I copy/pasted the text and clicked Run fix. Soon after my computer rebooted. Just wondering, for the new log, since none were produced, do you want me to run a scan? Share this post Link to post Share on other sites
Kevin Zoll 309 Report post Posted June 3, 2011 Yes, run a new scan, since OTL did not produce a new log. Share this post Link to post Share on other sites
stegottl 0 Report post Posted June 3, 2011 The log actually had not opened but I found it in the OTL folder. sorry for the delay. It put the log bellow. ========== OTL ========== HKCU\SOFTWARE\Microsoft\Internet Explorer\Main\\Start Page Redirect Cache_TIMESTAMP| /E : value set successfully! HKCU\SOFTWARE\Microsoft\Internet Explorer\Main\\XMLHTTP_UUID_Default| /E : value set successfully! Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{371475C8-99FB-7CB2-0EF3-24E6D2E6CE97}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{371475C8-99FB-7CB2-0EF3-24E6D2E6CE97}\ not found. Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{38925B62-0155-B265-4E22-1E709CE02AB8}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{38925B62-0155-B265-4E22-1E709CE02AB8}\ not found. Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{472BCED8-638B-969F-E2D7-1BDC1E350C24}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{472BCED8-638B-969F-E2D7-1BDC1E350C24}\ not found. Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83C6B2AC-2D0A-31D1-D87A-01960812FD91}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{83C6B2AC-2D0A-31D1-D87A-01960812FD91}\ not found. Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{93AB1EA6-E5DE-3047-FDEB-54EE4C9E9460}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{93AB1EA6-E5DE-3047-FDEB-54EE4C9E9460}\ not found. Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95F68A6D-0484-1A8A-72FF-8A87224ADB3F}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{95F68A6D-0484-1A8A-72FF-8A87224ADB3F}\ not found. Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A9B0705B-C805-8FE5-1393-18E80BDBF18E}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A9B0705B-C805-8FE5-1393-18E80BDBF18E}\ not found. Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BB4E3AB2-B568-E344-1290-64B257EA1F64}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BB4E3AB2-B568-E344-1290-64B257EA1F64}\ not found. Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C0C0E8A4-30D9-4373-B89C-59586708EA63}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C0C0E8A4-30D9-4373-B89C-59586708EA63}\ not found. Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C4C7C86D-ED4B-6754-C88C-744D815E500F}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C4C7C86D-ED4B-6754-C88C-744D815E500F}\ not found. Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F32B9B5A-4EDD-25A1-D308-DE675FB0426E}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F32B9B5A-4EDD-25A1-D308-DE675FB0426E}\ not found. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\\NoActiveDesktop deleted successfully. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\\NoActiveDesktopChanges deleted successfully. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\\UseDefaultTile deleted successfully. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\\ConsentPromptBehaviorAdmin deleted successfully. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\\ConsentPromptBehaviorUser deleted successfully. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\\HideFastUserSwitching deleted successfully. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\\AllowMultipleTSSessions deleted successfully. Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\\NoLogOff deleted successfully. Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\\NoClose deleted successfully. Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\\DisableChangePassword deleted successfully. Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\\DisableLockWorkstation deleted successfully. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\\VMApplet:/pagefile deleted successfully. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found. Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{0f83a508-ff6d-11df-a7b5-f04da2571bb8}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0f83a508-ff6d-11df-a7b5-f04da2571bb8}\ not found. Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{0f83a508-ff6d-11df-a7b5-f04da2571bb8}\ not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0f83a508-ff6d-11df-a7b5-f04da2571bb8}\ not found. File E:\LaunchU3.exe -a not found. Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{81d66348-ff88-11df-842c-f04da2571bb8}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{81d66348-ff88-11df-842c-f04da2571bb8}\ not found. Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{81d66348-ff88-11df-842c-f04da2571bb8}\ not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{81d66348-ff88-11df-842c-f04da2571bb8}\ not found. File F:\SETUP.EXE not found. Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{81d66348-ff88-11df-842c-f04da2571bb8}\ not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{81d66348-ff88-11df-842c-f04da2571bb8}\ not found. File F:\SETUP.EXE not found. Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{81d66348-ff88-11df-842c-f04da2571bb8}\ not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{81d66348-ff88-11df-842c-f04da2571bb8}\ not found. File F:\SETUP.EXE not found. Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\E\ deleted successfully. Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\E\ not found. File E:\LaunchU3.exe -a not found. C:\Windows\SysWOW64\1081691594 moved successfully. C:\ProgramData\6a575dba moved successfully. C:\Users\Stephen\Desktop\~WRL1206.tmp deleted successfully. C:\Users\Stephen\Desktop\~WRL2253.tmp deleted successfully. ========== COMMANDS ========== [EMPTYFLASH] User: All Users User: Default ->Flash cache emptied: 56502 bytes User: Default User ->Flash cache emptied: 0 bytes User: Public User: Stephen ->Flash cache emptied: 3974 bytes Total Flash Files Cleaned = 0.00 mb C:\Windows\System32\drivers\etc\Hosts moved successfully. HOSTS file reset successfully OTL by OldTimer - Version 3.2.23.0 log created on 06032011_133053 Share this post Link to post Share on other sites
Kevin Zoll 309 Report post Posted June 3, 2011 Attach all logs, unless specifically asked to do otherwise. How are things running? Share this post Link to post Share on other sites
stegottl 0 Report post Posted June 3, 2011 Attach all logs, unless specifically asked to do otherwise. How are things running? I still have the same malware problem unfortunately. I tried to upload the other files that were created after the I first ran the fix (computer;C;_OTL_movedfiles) but I could not upload them. I will perform the same scan I did the first time and check the boxes beside LOP Check and Purity Check and them upload OTL.txt and Extra.txt. Thank you! Share this post Link to post Share on other sites
stegottl 0 Report post Posted June 3, 2011 Hi, I ran a OTL scan with LOP and Purety check. There was just one report that I attached. I cheked in the OTL file and did a search for the Extras.txt file but was unable to find one. Do you need another file? Stephen Share this post Link to post Share on other sites
Kevin Zoll 309 Report post Posted June 3, 2011 Download ComboFix from one of these locations: Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our toolsSee HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now! Share this post Link to post Share on other sites
stegottl 0 Report post Posted June 4, 2011 Hi, I ran the program as explained and attached the log to this message. It's wonderful, I do not appear to be redirected!! Emsisoft occasuonally still detects connection attempts to the suspicious host such as bs.serving-sys.com, static.chartbeat.com, Maybe this is normal since I just installed emsisof a few days ago. If the malware (if a malware was indeed the problem) is permanently removed, do you think there was a risk concerning the passwords I used online? Should I change them? Sincerely, Stephen Share this post Link to post Share on other sites
stegottl 0 Report post Posted June 4, 2011 And I was also wondering if I can remove the Qoobox file which was created? Share this post Link to post Share on other sites
Kevin Zoll 309 Report post Posted June 4, 2011 No do not delete the Qoobox folder, it is where ComboFix stores the backup of what it removes. EAM is blocking bs.serving-sys.com & static.chartbeat.com, which are ad networks that, in the past, have been observed engaging in risky behavior. Now we need to use ComboFix to remove some stuff. Make sure that the copy of combofix.exe that you downloaded earlier is on your Desktop but Do not run it! If it is not on your Desktop, the below will not work. Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ): KillAll:: File:: c:\windows\system32\drivers\63830343.sys c:\windows\system32\drivers\38967972.sys c:\windows\system32\drivers\3896797.sys c:\windows\system32\drivers\38967971.sys Driver:: 38967972 38967971 setup_9.0.0.722_02.06.2011_00-59drv Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe At this point, you MUST EXIT ALL BROWSERS NOW before continuing! You should have both the ComboFix.exe and CFScript.txt icons on your Desktop. Now use your mouse to drag CFScript.txt on top of ComboFix.exe Follow the prompts. When it finishes, a log will be produced named c:\combofix.txt I will ask for this log below Note: DO NOT mouseclick combofix's window while it is running. That may cause it to stall. The ComboFix folder should not be renamed since ComboFix and even we would have suspicions about it. Also when you uninstall CF, the folder would not be removed since it does not look for that folder name. Attach logs for: ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now! Share this post Link to post Share on other sites
stegottl 0 Report post Posted June 4, 2011 Hi, I asked the question about the adnetworks because it makes it even when simply going on hotmail.com (rmd.atdmt.com is blocked) or searching on google without opening any links. II had to download combofik (which I renamed again combofixer and put on the desktop) because when I had reactivated my antivirus it go rid of it. I attached the log bellow. I had to restart my computer manually after the combofix process because no application would launch. It said registy key inadmissable on all of then (words, firefox, anyting) I deleted the combofix file since EAM would have got rid of it again. Share this post Link to post Share on other sites
Kevin Zoll 309 Report post Posted June 4, 2011 Surf Protection is blocking ad servers that in the past have shown behavior that would put a system at risk. You can disable Surf protection if you do not desire to use it. Your log looks fine. How are things running? Share this post Link to post Share on other sites
stegottl 0 Report post Posted June 4, 2011 All good! Thanks a lot. Can I delete the Qoobox file now? Share this post Link to post Share on other sites
Kevin Zoll 309 Report post Posted June 5, 2011 Now to remove most of the tools that we have used in fixing your machine: Make sure you have an Internet Connection. Download OTC to your desktop and run it A list of tool components used in the cleanup of malware will be downloaded. If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so. Click Yes to begin the cleanup process and remove these components, including this application. You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes. Delete the following from your Desktop (If they exist) CFscript.txt Delete the following files: (If they exist) C:\ComboFix.txt Delete the following folders: (If they exist) C:\ComboFix C:\Qoobox Empty the Recycle Bin Download to your Desktop: - CCleaner Portable UnZip CCleaner Portable to a folder on your Desktop named CCleaner Run CCleaner Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit) The following should be selected by default, if not, please select: Click and choose Uncheck Then go back to and click to run it. Exit CCleaner. Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore. You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. Run Windows Update and update your Windows Operating System. Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated. Articles to read: How to Protect Your Computer From Malware How to keep you and your Windows PC happy Web, email, chat, password and kids safety 10 Sources of Malware Infections That should take care of everything. Safe Surfing! Share this post Link to post Share on other sites
stegottl 0 Report post Posted June 7, 2011 Thanks for everything, it was really usefull! ! I'll check those links to avoid getting a similar problem. And go ComboFix! Share this post Link to post Share on other sites
Kevin Zoll 309 Report post Posted June 10, 2011 Thread Closed Reason: Resolved The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread Share this post Link to post Share on other sites
