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Anti-Malware cannot quarantine/remove some malware

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Specifically, something called Gen.Variant.Kazy. I've noticed that I cannot use iTunes or Windows Defender updates - those programs cannot login, though my browser works, as does anything else that connects to the internet. The malware all seems to be located in the Windows Defender folder. Enclosed are the logs, which I hope will help...

Thanks for any help you can give me!

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javaicon.gif Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

Upgrading Java:

  • Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 26.
  • Click the "Download JRE" button to the right.
  • Accept the license agreement.
  • Click on the download link for your system and save it to your desktop. USers of Windows Vista/7 64-bit can safely installl both the 32-bit and 64-bit JRE without conflicts.
    Windows x86 Offline (jre-6u26-windows-i586.exe)
    Windows x64 (jre-6u26-windows-x64.exe)
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.(Vista/7 users, right click on the JRE download and select "Run as an Administrator.")

Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=
    FF - prefs.js..network.proxy.http: ""
    FF - prefs.js..network.proxy.http_port: 56606
    FF - prefs.js..network.proxy.type: 4
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
    O3:[b]64bit:[/b] - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O4:[b]64bit:[/b] - HKLM..\Run: []  File not found
    O4 - HKLM..\Run: [conhost]  File not found
    F3:[b]64bit:[/b] - HKCU WinNT: Load - (C:\Users\HUILI~1\AppData\Local\Temp\csrss.exe) -  File not found
    F3 - HKCU WinNT: Load - (C:\Users\HUILI~1\AppData\Local\Temp\csrss.exe) -  File not found
    O20:[b]64bit:[/b] - HKLM Winlogon: VMApplet - (/pagefile) -  File not found
    O20 - HKLM Winlogon: VMApplet - (/pagefile) -  File not found
    O20 - HKCU Winlogon: Shell - (C:\Users\Hui Li\AppData\Roaming\dwm.exe) -  File not found
    O21:[b]64bit:[/b] - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
    O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
    O33 - MountPoints2\G\Shell - "" = AutoRun
    O33 - MountPoints2\G\Shell\AutoRun\command - "" = G:\Setup.exe
    O34 - HKLM BootExecute: (lsdelete) -  File not found
    [2011/06/12 18:00:31 | 000,006,482 | ---- | M] () -- C:\Users\Hui Li\AppData\Roaming\F59C.7F3
    [start Explorer]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL).

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Now to remove the tools that we have used:

  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • The following should be selected by default, if not, please select:
  • Click 16jox2o.png and choose 5x3nu8.gif
  • Uncheck amuvj8.gif
  • Then go back to 2jb4qyb.gif and click nf47ev.gif to run it.
  • Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread

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