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error fix cant remove


herbies
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i have just done a scan and it has error fix traces i have deleted them all except error fix traces can anyone help i have tried to remove them manually but havent the knoledge to do it

the scan told me ask here on the form how to delete them :) i have kept a copy of the scan if anyone wants to have a look at it thanks herbies

~ INLINE LOGS REMOVED {Lynx}

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Hi herbies, and welcome to the forum

=======

Read the following instructions

START HERE, if you don't we are just going to send you back to this thread <--click

Prepare and post the required log files into this thread

Wait for reply from ShadowPuterDude, Katana, or JeanInMontana

for assistance and further instructions.

=======

Translation Links for Forum Instructions

My regards

P.S. Please keep in mind that

- you posted Quick Scan report, but the result of Deep Scan is required;

- update a-squared; rerun Deep scan and attach the report and all other log files as per instruction;

- do not quarantine/delete anything, but just save the report

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this is the first scan and i did a deep scan and it didnt come up again i qurentined it all yesterday but that in the deep scan is it i have been trying to get rid of that for a week or more until i downloaded a squared have a got rid of it now or is it still there did it all before i read you last reply sorry heather

~ INLINE LOGS and whole quotation REMOVED {Lynx}

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...this is the first scan and i did a deep scan and it didnt come up again

Hi Heather ,

Please be more specific about "it didn't come up again"

You posted 2 a-squared reports.

One of them is a Quick Scan again as you posted initially with quarantining/deleting.

Both reports are edited somehow. It is not easy to follow.

- Please update a-squared;

- redo the Deep Scan only;

- do not quarantine/delete;

- do not tamper with saved report;

- attach full Deep Scan result (the saved txt file “as is”)

- download; run required Utilities and attach other log files as per instruction and in the reply;

- do not post in-line reports

My regards

P.S. I saved and attached what you've posted so it is a bit easier to read

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i did another deep scan and nothing come up on it to save looks like it it went in qurentine the last scan
Heather,

Please use "Add Reply" button if you are not commenting particular point from the previous reply.

If you are not sure what was quarantined you can use "Save quarantine list" and attach that file here

Give brief description of system misbehavior if any.

And anyway, since you are seeking help in this section attach all required log files so malware fighter can review them and advise.

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Heather,

The file you attached is indeed the quarantine list but not the result of running Win32kDiag

and keep in mind the you don't need to run that Utility since the content of your a-squared's report does not meet the conditions for running Win32kDiag as the instruction stated

Please provide all required log files

If you have difficulties running ISeeYouXP and HiJackFree, please describe that

Update a-squared; rerun Deep Scan; and attach fresh report in addition to other logs

My regards

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how do you run win32klog have had a look in that program not sure what you mean

The point of my comment was – you don't need to run Win32Diag.exe according to the instruction

at the same time the last report you provided somehow was called Win32Diag.txt despite it contains the list of items quarantined by a-squared.

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is this what you wanted

No

1st please attach whole ISeeYouXP.txt file

Do not paste into the thread

Both reports that you posted were just incomplete parts (I deleted the second incomplete part of the report)

Attach HiJackFree log file as well

Update a-squared; rerun Deep Scan and attach fresh report

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have added a squared hijack and isee youxp i am doing a new deep scan with a-squared i will add it when compleated i think asquared has picked it up in the first scan i did and quantined it i cant see it any where now in the scan iseeyouxp haven a bit of trouble adding things to this will send i seeyouxp in sepeate reply

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Heather,

Now when you provided all information, can you please give brief description of the problems if any?

Your last scan shows only one "Trace.TrackingCookie" detection

Your attached Quarantine List (that you somehow called WinDiag32.txt) contains cookies and one item from System Restore Point

Cookies are harmless and never representing threats and danger.

You will be advised regarding System Restore after malware fighter review all log files you attached.

So , are there any symptoms of misbehaviour that your system currently exposing?

My regards

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that sytsem restore is it when i downloaded error fix it does a backup file to system restore and thats when all the problem started and it kept coming up on avast scans but i couldent get to it to delete it i am haven a slow responce to openng anything like windows explorer out look express any program really when i did my first scan with a squared free it picked up error fix trases and the program said contact you to find out how to remove it mabe i should delete a squared and re enstall it .,it may take all the contents with the delete sometimes it is ok and other days cant do much with my computer spend most of the time scanning to get rid of things like this if i had of none what to do before you would have see it and maybe fixed it

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Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

Link 3

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

-----------------------------------------------------------

Attach fresh logs for:

  • ComboFix (C:\combofix.txt)
  • a-squared Free/Anti-Malware
  • ISeeYouXP
  • HiJackFree

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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yes thats the one i downloaded it worked great but had trogens and fraud stuff in it i am haven trouble downloading that combo fix want load now i have 3 of them and thay want delete eihter now what do i do

Thanks for description

ErrorFix.jpg Is it this rogue ErrorFix you were running?

Please wait for advice from ShadowPuterDude

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i am haven trouble downloading that combo fix want load now i have 3 of them and thay want delete eihter now what do i do

Heather,

Please be more specific.

Try to post short simple sentences.

Do you have trouble downloading ComboFix

or

you did download it and you cannot run it?

If the latter, post precise messages and/or symptoms

You have "3 (three)" of what... "them"? (instances of ComboFix?)

Have you renamed ComboFix before it's downloaded to your Desktop as per instruction given by ShadowPuterDude?

Have you disabled your other security before running ComboFix as the instruction stated?

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i have been trying to put a copy of combofix and your site want take it

i am getting to the stage where i cant do much with my computer takes ages to do anything

i think i will have the computer all reenstalled nothing is working to fix it

i think the only way to send you a copy of combo fix is to email it

i will send this to you and give it one more try to send you a copy of combofix to you

the computer is freezing all the time wont open things

or it will open 3 or 4 of the same thing like internet explorer or close the lot at once

cant handle it much longer havet got the paitence for it

heather

~WHOLE QUOTATION REMOVED {Lynx}

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Heather,

Please do not use whole quotes all the time!

Use only that part that you want to refer to or use just “Add Reply” button as it's written in the instruction.

The way you are posting makes it very hard to read if not impossible.

... trouble sending files on here where you attach this file down the bottom of here it sayes

internet explorer cannot disply the webpage ...

By “this file” do you mean one of those reports you have to attach?

If so, which one?

or

you cannot attach any of the required reports?

What “web page” in particular?

You can post here, so what's happening during the attaching procedure?

Can you post the precise name of the “web page “ you are mentioning or the image of the message?

My regards

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i am trying to post on here

and yes all the reports you asked for and the one for

cobofix

and down the bottom of here

where it says attach tis file

i do the browes and click attach

and after awhile it sayed internet explorer cant find web page

MODERATOR COMMENTS: Stop using the reply with quotes button. It adds completely unnecessary text to replies. use the "Add Reply" button towards the bottom of the page.

Edited by ShadowPuterDude
Removed unecessary quotes
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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude or Lynx to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread

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