New_User 0 Posted July 15, 2011 Report Share Posted July 15, 2011 Examined using the internet via Firefox browser with and without OA and I found the firewall greatly reduces browser speed. No sense in having a high speed internet connect when the firewall software brings you down to a 56K modem. Note that Windows firewall was not on when using OA. Also I did make Firefox.exe a trusted program. There was obviously something the firewall decided it need to bog down and examine but I could not figure out what it was to trust it. Other notes: Using Avast as my AV Win XP SP3 Cisco router/modem Removal of OA brought my web surfing speed back to normal. Quote Link to post Share on other sites
blues 1 Posted July 15, 2011 Report Share Posted July 15, 2011 Interesting. When I have done speed checks on Firefox using OA, Windows Firewall or another firewall/HIPS app I haven't seen any degradation in my speed. (And I am running XP Pro SP3 as is my better half. The same is true on her system.) Perhaps there is some other conflict? (Have you excluded the antivirus from OA and vice versa?) Quote Link to post Share on other sites
New_User 0 Posted July 15, 2011 Author Report Share Posted July 15, 2011 Though Avast runs numerous exes I do believe I trusted them all. I haven't seen any pop up notifications. I went through the wizard and "learn" function, don't know what I did wrong, can't figure out what I need to change in the firewall to get my browser speed up. Quote Link to post Share on other sites
blues 1 Posted July 15, 2011 Report Share Posted July 15, 2011 If you do a search in this forum on "Avast" you'll find numerous threads by folks using that AV and the steps necessary to exclude the particular processes of Avast within OA and vice versa. (Within OA you'd go to "Options" - "Exclusions" and then add them. This will greatly reduce the chance of the two programs conflicting with one another.) Then within the Avast user interface you'd do the same and exclude the Online Armor folder. Quote Link to post Share on other sites
New_User 0 Posted July 15, 2011 Author Report Share Posted July 15, 2011 Reinstalled OA and went through the whole set up again. I also made an exclusion in Avast (though I believe it only works for manual and scheduled scans). I added Firefox folder to OA exclusions. I don't think there is any conflict here. Still my internet browsing is slowed down, OA is obviously the cause as my browsing sped up the second I uninstalled it. Shutting off web shield does nothing. I can't seem to make OA work without suffering slow browser speed. Only thing I can think of is perhaps something to do with my modem/router + OA. Quote Link to post Share on other sites
catprincess 19 Posted July 15, 2011 Report Share Posted July 15, 2011 Reinstalled OA and went through the whole set up again. I also made an exclusion in Avast (though I believe it only works for manual and scheduled scans). You need to add OA as an exclusion in multiple areas of Avast (Under Settings -> Exclusions and also under Real Time Shields and Behavior Shield) Quote Link to post Share on other sites
New_User 0 Posted July 16, 2011 Author Report Share Posted July 16, 2011 Thanks. I didn't released it was a more involved process. Took your advice and now browser speed seems normal. Quote Link to post Share on other sites
catprincess 19 Posted July 16, 2011 Report Share Posted July 16, 2011 Thanks. I didn't released it was a more involved process. Took your advice and now browser speed seems normal. Glad to hear it's working better now Quote Link to post Share on other sites
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