Piotrex44 Posted July 28, 2011 Report Share Posted July 28, 2011 Please fix this problem. Other AV remove a threat. The problem occurs quite often with different threats windows 7 32bit Link to comment Share on other sites More sharing options...
Lynx Posted July 28, 2011 Report Share Posted July 28, 2011 Hi Piotrex44, welcome to the forum There is not enough info in order to answer your question Have you saved the report of what was detected? Please see this recent thread which can somehow explain at least one of the possible reasons where "files cannot be found" Do you have "Default action for detected objects" set to "Block & quarantine"? and respectively "Action on scan end" as "Quarantine..."? If so - reset those to "Alert" - notify only In this case you can report what was detected in the 1st place so the developers can see ... especially when you are stating that: "The problem occurs quite often with different threats" My regards Link to comment Share on other sites More sharing options...
Piotrex44 Posted July 28, 2011 Author Report Share Posted July 28, 2011 Please watch a short video: http://www.youtube.com/watch?v=IQRuSaZ-agM happens on some risks. I am Polish and I am writing translator. Link to comment Share on other sites More sharing options...
Lynx Posted July 28, 2011 Report Share Posted July 28, 2011 Thanks for the reply and the video, Piotrex44 Well that's 1st time I've seen something like that when EAM is performing Shell Extension scan Can you please send that "search=client_8.exe" (could miss some due to video quality) file residing in the C:\ root to Emsisoft developers? address: [email protected] Create passworded archive (ZIP or RAR) password : "fp" (no quotes) My regards Link to comment Share on other sites More sharing options...
Piotrex44 Posted July 28, 2011 Author Report Share Posted July 28, 2011 I can send and others do not want to remove .. edit: already sent the e-mail greet Link to comment Share on other sites More sharing options...
Lynx Posted July 28, 2011 Report Share Posted July 28, 2011 Thanks a lot You can send this particular file (as in video) to me as well via PM ... I'm just curious Cheers! Link to comment Share on other sites More sharing options...
Lynx Posted July 28, 2011 Report Share Posted July 28, 2011 Good morning,Piotrex44 I received the file, thanks As a matter of fact, yesterday I did not see an image that you posted as a part of the initial request. The site was blocked & even a picture placeholder wasn't there I allowed the site this morning I can confirm that EAM will flag the file with the same “side-effect” (image attached) Few things to add: - you may consider following the advice as in the message after attempting to quarantine and visit Malware Removal section; - This file is flagged by many including AVG here. I never have auto-quarantine /auto-delete option set by any security, but I tested and file was perfectly removed by AVG when I changed the said setting. File was gone and EAM's detection list was empty; - Was Avast real-time resident active during the scan and what are the respective settings as mentioned above? Anyway I'm sure we'll get an explanation from the developers Cheers! Link to comment Share on other sites More sharing options...
Piotrex44 Posted July 30, 2011 Author Report Share Posted July 30, 2011 I only have 5.1 EAM in EAM 6 beta, this problem does not occur, or N/A Link to comment Share on other sites More sharing options...
Lynx Posted August 1, 2011 Report Share Posted August 1, 2011 ... in EAM 6 beta, this problem does not occur...Thanks Piotrex44,True - no issues (detection/quarantining/deletion) when testing with the latest beta 6 on win7 x64 My test as above confirming a problem was performed on XP Pro 32bit with EAM v5.1.0.16 My regards Link to comment Share on other sites More sharing options...
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