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rib-rider

Banking Mode - Behaving Badly

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Hi

I'm running OA paid version 5.1.0.1331 with Avira Antivir premium and malwarebytes, paid version. Operating system winXP, browsers Firefox and IE8 as a backup.

Up until about a week ago or so ago banking mode worked perfectly, but since then it hasn't worked. I can't recall exactly when it started to mis-behave. I've tried the "learning" process on a number of occasions and nothing is ever shown in the doman name section of OA.

The search engine in AV was updated to version 8.02.06.64 on 15/09/2011 but to try to eliminate the AV as a probable cause, for a time I disabled completely the AV but each time that I launched firefox in banking mode I was unable to connect to the internet home page despite having been through the whole learning process including logging on to the internet home page previously. The error message "Unable to Connect" appeared.

I also tried going through the same process with IE8 and the AV again disabled and obtained the same effect, the URL appears in the browser but there is nothing in the browser window. Even when I put the URL "bing.com*" into the domain area I get the same result on both IE8 and Firefox.

In both of the above instances MBAM was enabled, so I repeated the above with MBAM disabled but AV enabled and obtained the same result, then I disabled both MBAM and AV and again the same result.

Running MBAM and AV no intruders were found. I've run a log of the last attempt using banking mode and it's not clear to me that it shows a problem.

Browsing works perfectly in normal mode. So I think I've eliminated the AV and MBAM from the problem but still am no nearer to understanding what's gone awry.

Any ideas? :wacko:

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Have you previously entered the main domain of your bank site into the Domain's list? I ask because you have posted that nothing is ever shown in the Domain's list. Or did you mean that when right clicking the bank site domain in the list to start the Learn process, that no additional domains are being added?

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Hi catprincess,

Both really, when I right clicked on banking mode the domain page remained blank after going through the whole banking site starting with the internet home page URL. Additionally when I manually entered the internet home page URL (as bing.com*) and the bank site URL in the domain page, OA was unable to take me to either page when I was using banking mode. Everything OK in normal mode.

The above behaviour was consistent irrespective of whether I had AV and MBAM enabled or disabled.

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When you added the domain to the Domain's list and right clicked it to choose "Learn", were you already in Banking mode? I'm not sure from your post whether this was the case or not, but if it was, you need to perform the Learning process before engaging Banking mode.

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To try and eliminate things and articulate the problem better, it seems that in learning mode OA is not adding URLs to the domain page automatically. So this morning I added the internet home page URL manually to the domain page and clicked learning mode and opened the browser. The internet home page appeared. I then closed the browser, entered banking mode and re-opened the browser and the internet home page URL appeared as I would expect. I then closed the browser.

I entered learning mode opened the browser which gave me the internet home page URL, then entered in the browser the home banking page URL, and accessed its log-in page, all in learning mode. I then closed the browser, checked the Domain page and the only URL shown in the domain page is the one I manually entered previously.

Finally I added the three URLs to the domain page manually; the internet home page (already added), the banking home-page and the log in page. I then entered banking mode and I got through to the log in page with no problem. All this with MBAM and AV enabled.

So it appears that in banking mode the underlying recognition by OA of the domains on the domain page is correct, the problem appears to be that it won't add the domains automatically while in learning mode, even with the AV and MBAM disabled.

I guess the next thing would be a compete re-install of OA. Do you see that as the next step?

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The bank site Learn option seems to be working as expected here when I tried it just now. I entered a test site into the Domains list, then right clicked this new entry and selected the "Learn" option from the context menu. After doing this, the OA browser opened to the site and began learning (at which point you'd login to the site) and Domains list was populated with the necessary sites. I am not sure if this is already clear, but the bank site Learn process is not the same as activating regular Learning mode via the system tray icon.

If you have Avira excluded in OA, this could interfere with the Learn process if Avira is using a proxy to filter your web traffic. Though you did say that you disabled Avira at one point, I am not familar with Avira to know whether like many AV's, some of it's processes or services may remain running even when you shutdown the AV.

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Thanks Cat Princess, I realized from your text that I'd forgotten that the "learning" option for bank sites needs to be enabled from within the Domain list. When I raised the issue, I had been enabling the "learning" option from the shield in the task bar only and had forgotten this that you pointed out.

Consquently I entered the bank url in the Domains list and right clicked into "learning" mode from there. It added each URL to the domain page. Problem fixed, it works correctly now in banking mode. MBAM and AV enabled throughout.

Many thanks

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