[email protected] Posted October 6, 2011 Report Share Posted October 6, 2011 Where's the beef? Just ran the major update, Emsi was removed and now no sign of it after reboot. Link to comment Share on other sites More sharing options...
Christian Peters Posted October 6, 2011 Report Share Posted October 6, 2011 Hello, first download a new setupfile Emsisoft Anti-Malware 6 from http://download3.emsisoft.com/EmsisoftAntiMalwareSetup.exe , install it and type in your license key during the setup process. You can find this licensekey in the Emsisoft Customer Center on https://cc.emsisoft.com/en/licenses/ (choose "Manage Licenses" on the left). If you have any more questions or problems, just let me know. Link to comment Share on other sites More sharing options...
H_D Posted October 6, 2011 Report Share Posted October 6, 2011 I just experienced the same problem. During removal of EAM5 an error popped up about A2Service.exe not being installed or recognised as a service, then the reboot request was made. After rebooting, EAM was not present. The EAM folder still exists in ..\Program Files but it only contains a quarantine folder and a scan report. Am now going to follow Christian's advice, and D/L the installer. [Edit] Re-installation went like a dream. Recognised my license, imported my application settings - sweet Link to comment Share on other sites More sharing options...
Christian Mairoll Posted October 6, 2011 Report Share Posted October 6, 2011 Usually the installation of version 6 should automatically start after reboot. We're currently investigating why it doesn't load on a few machines. However, workaround as suggested is to download and install Anti-Malware 6 manually. It should then recognize all settings from the previous installation, including license settings. Link to comment Share on other sites More sharing options...
rorysdad Posted October 6, 2011 Report Share Posted October 6, 2011 Tried all that & used 3rd party uninstall to remove any emsisoft anti-malware left but on download & install states Antimalware is already installed & it aint anywhere on computer. Link to comment Share on other sites More sharing options...
Christian Peters Posted October 6, 2011 Report Share Posted October 6, 2011 Hello, looks like the registrytree was not removed. Delete the registrytree manually. Go to Start/Run type in "regedit" and press "OK". Surf to HKEY_LOCAL_MACHINE\SOFTWARE\Emsi Software GmbH and delete this key. Link to comment Share on other sites More sharing options...
rorysdad Posted October 6, 2011 Report Share Posted October 6, 2011 Tried your suggestion, then noticed on attempting to install again popup info stated remove Mamutu. Did that & installed no problem. Now will have to try to re-install Mamutu. Thanks for your input ! Link to comment Share on other sites More sharing options...
Adam R. Posted October 6, 2011 Report Share Posted October 6, 2011 Rorysdad, you don't need to install Mamutu if you have installed Emsisoft Anti-Malware, because Anti-Malware is a suite that contains features (behaviour blocking) of Mamutu. Regards, Adam Link to comment Share on other sites More sharing options...
rorysdad Posted October 6, 2011 Report Share Posted October 6, 2011 Thanks for the advice Gienek. Thing is I've paid for the licence & being a Scotsman (downright mean) I want to get my money's worth ! Link to comment Share on other sites More sharing options...
Ianeon Posted October 6, 2011 Report Share Posted October 6, 2011 Just ran the latest update - It didn't work ! Programme froze at 50% on a quick scan and 40% on a deep scan. I had to uninstall the programme, clean my system and re-install the programme to get it to work. This comment is just for information :-) Link to comment Share on other sites More sharing options...
Fabian Wosar Posted October 7, 2011 Report Share Posted October 7, 2011 Thing is I've paid for the licence & being a Scotsman (downright mean) I want to get my money's worth ! The main issue why Emsisoft Anti-Malware checks for an already installed Mamutu version and simply refuses to install is the fact that there will be major complications if you try to run Emsisoft Anti-Malware alongside Mamutu. I can understand that you don't want to waste any of your paid Mamutu license time. So I would offer you to transfer your remaining Mamutu license time to your Emsisoft Anti-Malware license instead. If you agree just send me the email address you used to buy Mamutu via personal message . Link to comment Share on other sites More sharing options...
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