G11 1 Report post Posted October 11, 2011 When I open my desk top (Windows 7 Home Premium 32-bit) from sleep mode the Emsisoft AM tray icon is frozen. This happens when there was a 1 KB upload from the AM Guard (AM network). Quote Share this post Link to post Share on other sites
H_D 8 Report post Posted October 11, 2011 Do you mean the Notification Area icon is unresponsive when you hover your mouse pointer over it or right-click it? Or, it does the icon not animate during a download, etc? Is your system fully patched - do you have Windows 7 SP1 and all subsequent updates installed? Quote Share this post Link to post Share on other sites
G11 1 Report post Posted October 11, 2011 Do you mean the Notification Area icon is unresponsive when you hover your mouse pointer over it or right-click it? Or, it does the icon not animate during a download, etc? Is your system fully patched - do you have Windows 7 SP1 and all subsequent updates installed? It shows the upload when you hover the mouse pointer, You can no longer open Emsisoft from the tray icon and the green update dot in the tray icon also also frozen (doesn't circle around it). You can open Emsisoft AM from the desktop icon and it is still running just the tray icon is frozen. I am running SP1 with all updates installed, Quote Share this post Link to post Share on other sites
Tyler 0 Report post Posted October 12, 2011 Confirmed here. Same problem I had yesterday. Windows server 2008 r2 Already sent a ticket. Quote Share this post Link to post Share on other sites
G11 1 Report post Posted October 12, 2011 Confirmed here. Same problem I had yesterday. Windows server 2008 r2 Already sent a ticket. Okay, thanks for verifying. Please post Emsisoft response. Quote Share this post Link to post Share on other sites
Fabian Wosar 390 Report post Posted October 13, 2011 When I open my desk top (Windows 7 Home Premium 32-bit) from sleep mode the Emsisoft AM tray icon is frozen. This happens when there was a 1 KB upload from the AM Guard (AM network). Does it happen sporadically or can you reliably reproduce it? Are there any other security applications running in the background? Quote Share this post Link to post Share on other sites
G11 1 Report post Posted October 14, 2011 Does it happen sporadically or can you reliably reproduce it? Are there any other security applications running in the background? It seems to have started with the latest version (6.0.0.40). It happens when there is an upload (1 KB) from the anti-malware guard and the computer goes into or is in sleep mode. I notice it when I turn the computer on. I am also running DefenseWall, Malwarebytes Anti-Malware and LooknStop Firewall. I have since turned the "join the anti-malware network" and the problem stopped. Quote Share this post Link to post Share on other sites
G11 1 Report post Posted October 14, 2011 It seems to have started with the latest version (6.0.0.40). It happens when there is an upload (1 KB) from the anti-malware guard and the computer goes into or is in sleep mode. I notice it when I turn the computer on. I am also running DefenseWall, Malwarebytes Anti-Malware and LooknStop Firewall. I have since turned the "join the anti-malware network" and the problem stopped. Last sentence should have read turned the - I have since turned the "join the anti-malware network" off and the problem stopped. Quote Share this post Link to post Share on other sites
Steve1209 3 Report post Posted October 15, 2011 Hi All, I had this bug early on during Beta Testing of V6, I currently have V6.0.0.41 and have not seen the bug for a long time, I have join the Anti-Malware network checked & no problems with this. http://screencast.com/t/5eMnTSuDB Steve Quote Share this post Link to post Share on other sites
ExWoomera 1 Report post Posted November 2, 2011 i also have the same issue. happened few times already and gonna disable the emsisoft network option. mine always stuck at either 5k or 4k uploaded (100%) when i mouse over it. Quote Share this post Link to post Share on other sites
Fabian Wosar 390 Report post Posted November 3, 2011 We have narrowed down the issue. A fix will be available shortly. Quote Share this post Link to post Share on other sites
G11 1 Report post Posted November 20, 2011 We have narrowed down the issue. A fix will be available shortly. So far so good in 6.0.0.46. No tray icon freezes so far. Quote Share this post Link to post Share on other sites
G11 1 Report post Posted November 25, 2011 After a couple of days I am still having the problem with the computer coming out of sleep mode the tray icon is frozen (apparently uploading 1 KB). Quote Share this post Link to post Share on other sites
namrebo 0 Report post Posted November 26, 2011 Same problem here. It happened overnight and again this morning. Only a reboot seems to fix it, temporarily. If I could find a way to end a2guard.exe [it says access denied] and then restart it, it might save a reboot. Quote Share this post Link to post Share on other sites
namrebo 0 Report post Posted November 26, 2011 Well, at least I can avoid a reboot. Blocking internet connection, I run a2Start.exe and then end the three items of Malware Protection. I can then end a2guard.exe. Then I can reinstate the Malware Protection and the tray icon opens up again. Quote Share this post Link to post Share on other sites
namrebo 0 Report post Posted November 27, 2011 The tray icon froze again, just now. Quote Share this post Link to post Share on other sites
namrebo 0 Report post Posted November 27, 2011 And frozen again. Sorry if I'm boring, so I won't report this again. Just assume it continues... Quote Share this post Link to post Share on other sites
Fabian Wosar 390 Report post Posted November 28, 2011 Hi namrebo, We are currently working on a fix for this particular issue. In the meantime as a temporary workaround you may want to disable the surf protection and see if that helps . Quote Share this post Link to post Share on other sites
Beto 0 Report post Posted November 28, 2011 Hi all, i have the same problem. My programs on: Actual Window Manager, Roboform, CFOS Speed, Smoothping. The time in time, the tryicon freeze. ps. sry my english. Quote Share this post Link to post Share on other sites
Fabian Wosar 390 Report post Posted November 28, 2011 As I already said above, it's a known problem and we are working on it. As a temporary workaround you may want to disable the Surf Protection. Quote Share this post Link to post Share on other sites
G11 1 Report post Posted November 28, 2011 Hi namrebo, We are currently working on a fix for this particular issue. In the meantime as a temporary workaround you may want to disable the surf protection and see if that helps . What works for me is under "configuation" then "update" disabling the "join the anti-malware network". The icon tray freezes during sleep mode when Emsioft AM attempts to upload a 1kb file. Quote Share this post Link to post Share on other sites
namrebo 0 Report post Posted November 28, 2011 My tray icon freezes up in normal daytime use. I'll disable the item you mention and see what happens. I am not going to disable surf protection. Quote Share this post Link to post Share on other sites
SHJordan 0 Report post Posted November 28, 2011 I too got this issue... one thing I noticed... it only happens when my auto-update feature is set to check on a hourly period... if make it only check once a day it will work without problems.... Quote Share this post Link to post Share on other sites
Fabian Wosar 390 Report post Posted November 29, 2011 I too got this issue... one thing I noticed... it only happens when my auto-update feature is set to check on a hourly period... if make it only check once a day it will work without problems.... It also happens with the daily update schedule. It just takes longer until the problem is triggered. If there is a 1 in 10 chance to cause EAM to lock on an auto-update with an hourly schedule you will likely encounter the problem within the first 10 hours while with a once a day schedule it would take 10 days until you trigger the same problem. We are currently testing a new build that should fix that particular issue as well as some other issues. Depending on the feedback we receive from our testers the fix should hit the stable update pretty soon. Quote Share this post Link to post Share on other sites
Kid Shamrock 0 Report post Posted December 4, 2011 I'm still having this issue with the latest beta 6.0.0.49. Is this still being worked on? Quote Share this post Link to post Share on other sites
Fabian Wosar 390 Report post Posted December 5, 2011 Yes, it is still being worked on. While the frequency of the issue occuring went back down to the levels of EAM 5.1 (that contrary to popular believe has the very same issue) but it is still there. We are currently trying to find out why it still happens and I am sure there will be another update shortly. Quote Share this post Link to post Share on other sites
G11 1 Report post Posted December 11, 2011 No freezes in a couple of days now with hourly automatic updates and "join the anti-malware network" checked. Quote Share this post Link to post Share on other sites
