b8late

Higher than advertised Memory usage

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I recently made the switch from Comodo FW 5.8.211697.2124, and installed OA Free 5.1.0.1331. The uninstallation of Comodo, and the installation of OA went smoothly with no problems. I like OA very much, but I'm also having the problem of higher than advertised Memory usage (OA sys. req. says 20 MB free Ram). At idle, with no other programs launched except Avast Free 6.0.1289, Windows Task Manager consistently reports the following Memory Usage (working set):

oacat.exe ~ 2 MB

oahlp.exe ~ 1 MB

oasrv.exe ~ 37 MB

oaui.exe ~ 5 MB

A total of ~ 45 MB at idle? Does this seem normal?

In addition, OA has noticeably slowed my startup time. My PC now pauses for a good 10 - 15 seconds at the blue Welcome screen, whereas before this install the pause was maybe 1 - 2 seconds. Also, Trusted (green) programs take a few seconds longer to launch when compared to what I was used to before this install.

Have many others reported these same issues? Are these known bugs that are being worked on? Is there anything I can do on my end to resolve these issues?

XP SP3, P4 2.5 GHz, 2 GB RAM

Avast has been excluded in OA, and vice versa

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I would like to report that since my original post I have determined that these issues are not caused by Avast in any way. I went through the process of uninstalling OA, uninstalling Avast, and cleaning the temp files and registry with CCleaner. Then I only reinstalled OA, and with no AV installed, OA behaved the exact same way as before (High RAM usage, slow startup, slower programs launch).

I just did a fresh, clean install of XP SP3 32bit 5 months ago, and have not had any blue screens, random shutdowns, etc. The OS has been running great. The only other thing I can think of that might be in conflict with OA is that I have Iobit Advanced System Care 3.8.0 and Iobit Game Booster 3.0 installed and have utilized the system optimization tweaks of these programs, which have altered OS registry settings and stopped unnecessary services.

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Memory usage is the same (44 MB) on my XP system.

No slowdown starting programs or starting Windows on my system.

I never used the mentioned Iobit programs, can't tell if they cause a slight delay in combination with OA Free.

System requirements for Online Armor Free:

  • Windows XP & Windows Vista & Windows 7
  • 512 MB RAM
  • 20 MB hard disk space
  • Internet access
  • Download Size: 20 mb

http://www.online-armor.com/products-online-armor-free-requirements.php

I don't see "20 MB free Ram" advertised there. If it's mentioned somewhere else it's an error, or outdated information.

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OK, so you're saying the OA memory usage on my system is normal, that's fine. It was the combination of the information on the Emsisoft website, and the following past forum topic that led me to believe that OA was not functioning properly on my system.

http://www.emsisoft.com/en/software/oa/

http://support.emsisoft.com/topic/5888-oa-51-ram-usage-high/

In regards to the slow startup, my symptoms are very similar to what the user was experiencing in this past forum topic.

http://support.emsisoft.com/topic/6078-installing-online-armor-free-version-windows-xp-start-up-slow/

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Memory usage is not exactly the same on each system. On the XP machine i´m using now OA Premium total memory usage is 44 MB RAM. On another XP machine, with less active processes, OA++ is using 32 MB RAM.

Excluding the Iobit programs in OA and/or changing your default browser might help finding out what is causing the delay.

It's also possible that drivers were left behind from previous installed security software. Post #7 in this topic explains how to find those drivers. Don't uninstall a driver there unless you're 100% sure it's a driver for software that's already uninstalled.

There's also a topic in COMODO forums about an Uninstaller Tool for Comodo Products.

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Memory usage is not exactly the same on each system.

This discussion piqued my curiosity and got me to check OA's memory load on my own system, just for chuckles. I had never done it before, since memory usage has never caused me any problems.

For what it's worth, on my Win7 x86 machine OA processes typically use about +/- 28 MB of RAM. That count reflects an activity profile with Avast AV running in the background, while downloading a couple of torrent files and remuxing a big 1080i video file. oaserv's memory load seems to vary the most under changing activity conditions (typically about 21 MB), while the other processes remain constant.

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I would like to say thanks to ctrlaltdelete for the insight and recommendations.

After reading this sticky thread in the Online Armor Forum, http://support.online-armor.com/showthread.php?t=12769, I started to search my system for any remnants of Comodo left behind after the uninstall. I found no evidence of driver remnants in Device Manager, Show Hidden Devices, Non Plug and Play Drivers. I then searched for Comodo in Program Files, and App Data, found an App Data folder and deleted it. Finally, I used the "find" feature in Regedit to search for Comodo, and found 16 registry keys.

I have used the Comodo Uninstall Tool in Normal Mode in the past, but at this point I ran it again in Safe Mode. After the reboot, I searched Regedit again and the keys were still there. At this point, I can't tell if these keys were left behind by Comodo FW, or if they were put in place by the Uninstall tool. CCleaner registry cleaner does not detect them. The idea of manually deleting keys from the registry makes me very nervous.

Could Comodo registry keys alone, with no Program Files, no App Data, and no driver remnants cause a conflict with OA? Do you think that manually deleting any registry keys tied to Comodo is safe? Is this necessary?

I suspect that the slow startup I'm experiencing is related to the loading of the OA drivers. I should also report that I did reboot twice in between the uninstall and reinstall of OA.

My PC currently has 5 startup entries enabled (OA, Avast, Java Updater, Adobe reader updater, Windows Task Manager), and 25 running processes at idle (18 Windows, 4 OA, 2 Avast, 1 Java).

I'd like to be clear and say that these issues are not a deal breaker for me. I like OA and plan to keep using it. The original intent of this post was to report possible bug(s), and see if others were experiencing the same issues. At any rate, I do appreciate the comments. Thanks.

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I would like to say thanks to ctrlaltdelete for the insight and recommendations.

After reading this sticky thread in the Online Armor Forum, http://support.onlin...ead.php?t=12769, I started to search my system for any remnants of Comodo left behind after the uninstall. I found no evidence of driver remnants in Device Manager, Show Hidden Devices, Non Plug and Play Drivers. I then searched for Comodo in Program Files, and App Data, found an App Data folder and deleted it. Finally, I used the "find" feature in Regedit to search for Comodo, and found 16 registry keys.

I have used the Comodo Uninstall Tool in Normal Mode in the past, but at this point I ran it again in Safe Mode. After the reboot, I searched Regedit again and the keys were still there. At this point, I can't tell if these keys were left behind by Comodo FW, or if they were put in place by the Uninstall tool. CCleaner registry cleaner does not detect them. The idea of manually deleting keys from the registry makes me very nervous.

Could Comodo registry keys alone, with no Program Files, no App Data, and no driver remnants cause a conflict with OA? Do you think that manually deleting any registry keys tied to Comodo is safe? Is this necessary?

I suspect that the slow startup I'm experiencing is related to the loading of the OA drivers. I should also report that I did reboot twice in between the uninstall and reinstall of OA.

My PC currently has 5 startup entries enabled (OA, Avast, Java Updater, Adobe reader updater, Windows Task Manager), and 25 running processes at idle (18 Windows, 4 OA, 2 Avast, 1 Java).

I'd like to be clear and say that these issues are not a deal breaker for me. I like OA and plan to keep using it. The original intent of this post was to report possible bug(s), and see if others were experiencing the same issues. At any rate, I do appreciate the comments. Thanks.

Try running this:

https://forums.comodo.com/install_setup_configuration_help/cleanup_tool_for_comodo_internet_security-t36499.0.html

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@ Sammo

The link you provided leads to the old version of the Comodo Uninstall tool from 2009. The link that ctrlaltdelete provided in post #6 leads to the new version of the tool, which was developed for use through version 5.4. According to the more recent posts in the link, the developer is due to release the newest version of the tool, with compatibility for versions 5.5 & 5.8, in the next month or so. I think I'll just wait for this newest version, rather than run a very old version of the tool. Thanks for your help, though.

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