atw

hi i need help

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i have purchased the new software and after scanning this msg appeare

"C:\Windows\System32\Drivers\dfsc.sys - Rootkits can't be removed automatically. Please consult the experts in the Emsisoft online forum for help with manual removal of this Malware: http://support.emsisoft.com"

please help

regards

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Download and run Win32kDiag per the below instructions:

  • Download Win32kDiag.exe and save to C:\Win32kDiag.exe. You must save it here!!!!
  • Now press and hold the windowkey.gif Windows key on your keyboard, then press the letter r on your keyboard.
  • Then copy the below text and paste it into the Open: text-field and press ENTER.
    C:\win32kdiag.exe -f -r

  • When it's finished, there will be a log named Win32kDiag.txt on your desktop.


Read carefully and follow these steps.

  • Download TDSSKiller and save it to your Desktop.
  • Double-click on TDSSKiller.exe to run the application, then on Start Scan.
    TDSSKillermain.png
  • If an infected file is detected, the default action will be Cure, click on Continue.
    TDSSKillerMal-1.png
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
    TDSSKillerSuspicious.png
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
    TDSSKillerCompleted.png
  • If no reboot is require, click on Report. A log file should appear. Save the log somewhere where you can find it.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.(Version)_(Date)_(Time)_log.txt".


Close all windows

Do the following:

Start -> All Programs -> Accessories -> Right click "Command Prompt" -> "Run as administrator"

Click"OK" on any alerts.

The Command Console will open

Enter the following commands, at the Command Prompt. Commands must be entered exactly as shown.

Press the Enter Key after each command. Wait for each command to finish before proceeding to the next command.

netsh int ip reset reset.log
netsh winsock reset catalog
ipconfig /flushdns
exit

Re-boot your PC.


Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • TDSSKiller (C:\TDSSKiller.(Version)_(Date)_(Time)_log.txt)
  • Win32kDiag.txt

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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i downloaded both of the file but what i couldn't get is "save to C:\Win32kDiag.exe. You must save it here!!!! "

i tried copy and past the "Win32kDiag " to c:/ didn't work and then copy the "Win32kDiag " to desktop i got the same MSG

(Starting up...

Running from: C:\Users\Fatima\Desktop\Win32kDiag.exe

Log file at : C:\Users\Fatima\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...

Cannot access: C:\Windows\CSC\v2.0.6\pq

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OK, let's try running Win32kDiag in this manner:

  • Make sure that Win32kDiag.exe is saved to C:\Win32kDiag.exe.
  • Do the following:
    Start -> All Programs -> Accessories -> Right click "Command Prompt" -> "Run as administrator"
    Click"OK" on any alerts.
    The Command Console will open
  • Enter the following commands, at the Command Prompt. Commands must be entered exactly as shown.
    Press the Enter Key after each command. Wait for each command to finish before proceeding to the next command.
    C:\win32kdiag.exe -f -r
    exit


  • When it's finished, there will be a log named Win32kDiag.txt on your desktop.

Then run the remaining instructions in my previous post.

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tks mate here u go but when i restart the pc i got this msg

UdaterUI.exe application error

the application was unable to start correctly (0xc0000022). click ok to close the application

whats next

regards

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OK, this may fail trying to run this tool at this point of the removal process, but it's worth running it.

Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.


Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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i found out the following regarding the error :

ERROR: Udaterui.exe application error application failed to initialize properly 0xc0000022

Environment

For details of all supported operating systems, see KB51109.

Problem 1

The following error is reported when trying to log on as a regular user:

Udaterui.exe application error application failed to initialize properly 0xc0000022

The same error is recorded under Event ID 26.

NOTE: Using the Administrator account this error does occur.

Problem 2

The following is recorded in the Agent_ <Machine-Name>.log file:

2009-03-30 11:41:14 I #3976 UsrSpCt
Try to Launch UdaterUI Again

2009-03-30 11:41:34 I #3976 Updater QI on update dialog failed.

2009-03-30 11:41:34 I #3976 Uec Waiting for ipc thread to initialize

2009-03-30 11:41:34 I #3996 ipcchannel Initializing IPC server

Default location of the Agent log file : C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Db\

Cause

The logged on user does not have sufficient rights to the following C:\windows\system32\Msvcr7.dll

Solution

Allow read and execute on the Msvcr7.dll:

  1. Launch Windows Explorer.
  2. Locate C:\Windows\System32\Msvcr7.dll
  3. Right-click Msvcr7.dll
  4. Select Properties.
  5. Click Security.
  6. Select the appropriate Group or User name.
  7. In the Allow column, select Read and Execute.
  8. Click OK.

Please advice should i proceed >> my McAfee antivirus is showing

access protection disabled

buffer-overflow protection disabled

on-access scanner disabled

that wearied

do pls advice

tks

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mate the last thing screwed my full system (combo-fix) the computer rebooted then all the security protections were disabled {Microsoft security essentials,McAfee and Emsisoft} plus the whole setting was changed and new directories were created and and and

so what i have done is restore 4 days back fro restore point and guess what !!!! no root-kit no viruses no nothing.

tks any way pro..........

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Get a new scan log from OTL. Even though you were able to resurrect the system using system restore, there is still going to be stuff from the RootKit still on the system.

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The installed version of Adobe Reader on this computer is out-dated. Install the latest version of Adobe Reader available from Adobe.


The installed version of Adobe Flash Player on this computer is out-dated. Install the latest version of Adobe Flash Player available from Adobe. (Do this using both IE and Firefox)


The installed version of Adobe Shockwave Player on this computer is out-dated. Install the latest version of Adobe Shockwave Player available from Adobe.


Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    :OTL
    DRV - (MpKsldfeec607) --  File not found
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No CLSID value found.
    O4 - HKCU..\Run: [EA Core] "C:\Program Files\Electronic Arts\EADM\Core.exe" -silent File not found
    O4 - Startup: C:\Users\Fatima\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\IMVU.lnk =  File not found
    O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Main present
    O8 - Extra context menu item: Block frame with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=7158P662&id=menu_ie_frame File not found
    O8 - Extra context menu item: Block image with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=7158P662&id=menu_ie_image File not found
    O8 - Extra context menu item: Block link with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=7158P662&id=menu_ie_link File not found
    O8 - Extra context menu item: Don't filter page with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=7158P662&id=menu_ie_exclude File not found
    O8 - Extra context menu item: Report page to the Ad Muncher developers - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=7158P662&id=menu_ie_report File not found)
    O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
    O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
    [2011/11/15 20:18:12 | 000,000,000 | -HSD | C] -- C:\Users\Fatima\AppData\Local\153b56d5
    [4 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]
    [2 C:\Windows\System32\*.tmp files -> C:\Windows\System32\*.tmp -> ]
    @Alternate Data Stream - 109 bytes -> C:\ProgramData\TEMP:DFC5A2B2
    
    :Commands
    [Purity]
    [EmptyTemp]
    [EmptyFlash]
    [EmptyJava]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Delete the following from your Desktop (If they exist)

CFscript.txt

Win32kDiag.exe

Win32kDiag.txt

Anything else I had you use

Delete the following files: (If they exist)

C:\ComboFix.txt

Delete the following folders: (If they exist)

C:\ComboFix

C:\Qoobox

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • The following should be selected by default, if not, please select:
    4l5a4i.png
  • Click 16jox2o.png and choose 5x3nu8.gif
  • Uncheck amuvj8.gif
  • Then go back to 2jb4qyb.gif and click nf47ev.gif to run it.
  • Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

  • Upvote 1

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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