2011-11-22 15:12:40 Summary: Virus signatures update failed. Failed to update the AV module. Event type: Auto update

[JWC 1]

Anyone else having this problem? I've tried earlier this morning and again just now with the same failure.

[Rob R. 20]

JWC, í have no OA++ installed at the moment but i do see some configuration errors returned by the server when i try to update OA or EAM. I asked someone else and he has no issues at all with the EAM updates.

I've reported the error, attached some fiddler logs and i'm sure it will be fixed ASAP.

[dallas7 1]

I'm seeing the same OA++ error as JWC:

Created: 11/22/2011 12:36:30 PM

Summary: Virus signatures update failed

Description: Failed to update the AV module.

Event type: Auto update(11)

Event action: None(1)

Last attempt was 11/22/11 17:42:54 MST (UTC -7)

No ThreatDB/Components updates observed, failed or otherwise since then.

Last successful Virus/ThreatDB/Components updates was 11/21/11 22:21:22 for OA++

Last successful ThreatDB/Components updates was 11/21/11 21:12:22 for OAP

FWIW, Ashampoo A-M Ikarus and Emsi virus file updates have been OK through this period.

[dallas7 1]

ThreatDB and components OK. Virus sigs not...

Created: 11/22/2011 9:30:05 PM

Summary: Automatic Update successful

Description: New threat database has been downloaded and installed

Event type: Auto update(11)

Event action: None(1)

Created: 11/22/2011 9:30:08 PM

Summary: Automatic Update successful

Description: New version of Online Armor components has been downloaded and installed

Event type: Auto update(11)

Event action: None(1)

Created: 11/22/2011 9:30:08 PM

Summary: Virus signatures update failed

Description: Failed to update the AV module.

Event type: Auto update(11)

Event action: None(1)

[Rob R. 20]

The issue should be fixed now.

[Pars 5]

This problem occured for us too.

Solved!

One of our update servers had a failure last night. It's fully recovered now and I apologize for the troubles you had.

Depending on the individual load balancer's decisions, some of you were routed to the server with the failure.

Thank You.

[dallas7 1]

What Pars said!

Cheers.