tanko 0 Posted December 5, 2011 Report Share Posted December 5, 2011 I installed Online Armor on Nov 23 (the latest version 5.1.1.1395) and the program has not updated ever since due this corrupted oahlp_s.RUS file thing. I would not like to remove OA and then reinstall it, because then I would lose all my settings and would have to start teaching OA again from zero. Could you help me with this problem please? Thank you. Quote Link to post Share on other sites
catprincess 19 Posted December 5, 2011 Report Share Posted December 5, 2011 When you installed 5.1.1.1395 were you installing OA for the first time or was it an upgrade install from a previous version? Quote Link to post Share on other sites
tanko 0 Posted December 5, 2011 Author Report Share Posted December 5, 2011 It was the first time. Quote Link to post Share on other sites
catprincess 19 Posted December 6, 2011 Report Share Posted December 6, 2011 Do you get the same message if you manually check for updates? Quote Link to post Share on other sites
tanko 0 Posted December 6, 2011 Author Report Share Posted December 6, 2011 Yes, I tried to update it manually several times, but get the same message. Quote Link to post Share on other sites
catprincess 19 Posted December 7, 2011 Report Share Posted December 7, 2011 Are you using the free version or the paid version? When you first installed OA, did the update check during the Safety Check Wizard fail also? Quote Link to post Share on other sites
tanko 0 Posted December 7, 2011 Author Report Share Posted December 7, 2011 I am using the free version. I did not notice anything during the installation process. I installed OA on Nov 23 and according to the configuration platform the last update was on Nov 23 at 23.08. I don't remember exactly at what time I installed OA, so the last update may be the same as the installation or a few hours later. Quote Link to post Share on other sites
Fabian Wosar 390 Posted December 7, 2011 Report Share Posted December 7, 2011 It would be very helpful if we could get a set of debug logs from you. Please enable the debug logs, reboot, try to update and attach the resulting log files in form of a ZIP archive to your next reply. You can find the file attachment options after clicking the "More Reply Options" button. Once you submitted the debug logs please make sure to disable debug logs again following the same steps from the article again. Quote Link to post Share on other sites
tanko 0 Posted December 7, 2011 Author Report Share Posted December 7, 2011 I am sorry, I was unable to send the zip file, but I have just sent you a private message with the debug results. Thank you. Quote Link to post Share on other sites
Fabian Wosar 390 Posted December 7, 2011 Report Share Posted December 7, 2011 Thanks. You got a reply via PM . Quote Link to post Share on other sites
Fabian Wosar 390 Posted December 7, 2011 Report Share Posted December 7, 2011 Hi tanko, Thank you for the debug logs. They show that Online Armor is unable to correctly calculate the cryptographic hashes of the downloaded files on your system that are used to verify that the downloaded file hasn't been damaged during the transfer. This problem is usually caused by a broken or outdated Crypto API provider. Since the logs indicate that your system is missing Service Pack 1 I would suggest to install Service Pack 1 as soon as possible. Not only will this most likely fix the update issue you experience but also improve your system's general performance and security. Further instructions on how to update your Windows to Service Pack 1 can be found over at Microsoft. I would recommend to completely shutdown Online Armor including the HIPS during the Service Pack installation to avoid possible conflicts. Quote Link to post Share on other sites
tanko 0 Posted December 7, 2011 Author Report Share Posted December 7, 2011 Thanks for your help and patience. I will do that. Quote Link to post Share on other sites
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