Internal processing error

[stanman8810 0]

I went to update my program (version 5.1 ) and received a message that a newer version was available. Following prompts, the "used" version was uninstalled, the computer restarted, downloaded and installed the new version, but when it tried to download updates I got this message:

An unexpected internal processing error occured. Please contact the support team. Status 31. Request incomplete.

If I try to X to close the program I get this message:

It is necessary to finish all Security Setup Wizard steps in order to run Anti-Malware. Do you really want to exit?

Where do I go from here to finish the new installation?

[stanman8810 0]

Issue resolved. At the second message, I clicked yes to close the program. Then I restarted the program and the setup wizard continued properly - updated, scanned and finished.

[bjkeefe 0]

I had the same experience as stanman8810 described above, in both post #1 and post #2.

Per Fabian's request, here are my details.

Which product, product edition and exact product version number your support request refers to.

Emsisoft Anti-Malware (free version), version 6.0.0.49 (Emsisoft Engine 2.0.0.329, Ikarus Engine 1.1.109.0, VDB Build 79988),

Your operating system including the edition, service pack level and the bit-depth (32 or 64 bit).

Windows XP Media Center Edition Version 2002 SP3 32-bit.

Other security applications you may have installed.

Avast anti-virus software is the only security software I have running all the time. Current version: 6.0.1367.

[Thomas Ott 68]

Hello bjkeefe,

thanks for the info.

Just to get it right - your issue is resolved now ?

You just wanted to inform us that you have experienced the same issue, right ?