OA stops me switching users

[Hermoder 0]

I am using OA Premium v5.1.1.1395 on a Win 7 64bit SP1 desktop with Avira anti-virus and Lavasoft Ad-Aware. In the past three days I can log on as a Standard User but when I either log off or try to switch user the PC goes into Power Saving Mode and the only way I can get out of this is to do a reboot. I have reset all the power saving functions in Control Panel to no avail. Using MSCONFIG and disabling all services I can log on/off and switch users no problem. By a process of elimination I have found that it is OA that is the culprit.

Any other user have this issue and if so how did you resolve it?

[hackerman1 6]

what happens if you turn off avira & lavasoft ?

[Hermoder 0]

Hi Hackerman1

Makes no difference. Using MSCONFIG I turned off all services and then added them one by one til I found the one that was causing the problem, i.e OA.

[Hermoder 0]

Here's a copy of the debug file:

*************************************************************

Service image path: \??\C:\Windows\SysWOW64\Drivers\OAmon.sys

Service file path: C:\Windows\SysWOW64\Drivers\OAmon.sys

Service binary exists: True/True

File hash: B72D339287776BE7E906F02B3B41F032

File size: 38064

Service current state: 4/4

*************************************************************

Service image path: system32\DRIVERS\oanet.sys

Service file path: C:\Windows\system32\DRIVERS\oanet.sys

Service binary exists: False/True

File hash: F115CF172C90C2A09324D86525ED8A9F

File size: 32920

Service current state: 4/4

IM driver installed

*************************************************************

----------------BEGIN Adapters list----------------

BEGIN Adapter #1

AdapterName = {23ACC79C-DACA-45B7-A1DC-766771364280}

Description = Broadcom NetLink Gigabit Ethernet

Address = 84 2B 2B BE 1A FB

Type = ETHERNET

DHCP server = 192.168.1.1

Gateway = 192.168.1.1

IP = 192.168.1.3, Mask = 255.255.255.0

END Adapter #1

----------------END Adapters list------------------

*************************************************************

----------------BEGIN IfTable-----------------

BEGIN IfEntry #0

Name = \DEVICE\TCPIP_{9A399D81-2EAD-4F23-BCDD-637FC13DCD51}

Desc = WAN Miniport (IPv6)

Address = 6E 69 20 52 41 53

Type = ETHERNET

END IfEntry #0

BEGIN IfEntry #1

Name = \DEVICE\TCPIP_{5BF54C7E-91DA-457D-80BF-333677D7E316}

Desc = WAN Miniport (Network Monitor)

Address = 6E 69 20 52 41 53

Type = ETHERNET

END IfEntry #1

BEGIN IfEntry #2

Name = \DEVICE\TCPIP_{9E3266EC-EDE1-4034-8C2F-2B0D0C5804BD}

Desc = WAN Miniport (Network Monitor) - OnlineArmor Miniport

Address = 6E 69 20 52 41 53

Type = ETHERNET

END IfEntry #2

BEGIN IfEntry #3

Name = \DEVICE\TCPIP_{F6153CB0-6B5D-11E0-AD9A-D7E9CBF0C426}

Desc = Broadcom NetLink Gigabit Ethernet - OnlineArmor Miniport-QoS Packet Scheduler-0000

Address = 84 2B 2B BE 1A FB

Type = ETHERNET

END IfEntry #3

BEGIN IfEntry #4

Name = \DEVICE\TCPIP_{2CAA64ED-BAA3-4473-B637-DEC65A14C8AA}

Desc = WAN Miniport (IP)

Address = 6E 69 20 52 41 53

Type = ETHERNET

END IfEntry #4

BEGIN IfEntry #5

Name = \DEVICE\TCPIP_{ED27DA39-2C53-4186-95DD-3CC15DD7EB03}

Desc = WAN Miniport (IP) - OnlineArmor Miniport

Address = 6E 69 20 52 41 53

Type = ETHERNET

END IfEntry #5

BEGIN IfEntry #6

Name = \DEVICE\TCPIP_{23ACC79C-DACA-45B7-A1DC-766771364280}

Desc = Broadcom NetLink Gigabit Ethernet

Address = 84 2B 2B BE 1A FB

Type = ETHERNET

END IfEntry #6

BEGIN IfEntry #7

Name = \DEVICE\TCPIP_{F6153CB1-6B5D-11E0-AD9A-D7E9CBF0C426}

Desc = Broadcom NetLink Gigabit Ethernet - OnlineArmor Miniport-WFP LightWeight Filter-0000

Address = 84 2B 2B BE 1A FB

Type = ETHERNET

END IfEntry #7

BEGIN IfEntry #8

Name = \DEVICE\TCPIP_{2CA8BFB8-369E-4BE7-8483-65CE785DB3A1}

Desc = Broadcom NetLink Gigabit Ethernet - OnlineArmor Miniport

Address = 84 2B 2B BE 1A FB

Type = ETHERNET

END IfEntry #8

BEGIN IfEntry #9

Name = \DEVICE\TCPIP_{846EE385-7039-11DE-9D20-001D09FA5A1C}

Desc = WAN Miniport (IP) - OnlineArmor Miniport-QoS Packet Scheduler-0000

Address = 6E 69 20 52 41 53

Type = ETHERNET

END IfEntry #9

BEGIN IfEntry #10

Name = \DEVICE\TCPIP_{846EE382-7039-11DE-9D20-001D09FA5A1C}

Desc = WAN Miniport (Network Monitor) - OnlineArmor Miniport-QoS Packet Scheduler-0000

Address = 6E 69 20 52 41 53

Type = ETHERNET

END IfEntry #10

BEGIN IfEntry #11

Name = \DEVICE\TCPIP_{5AD13FA7-559C-4F27-9273-A3E80E9CDD92}

Desc = WAN Miniport (IPv6) - OnlineArmor Miniport

Address = 6E 69 20 52 41 53

Type = ETHERNET

END IfEntry #11

BEGIN IfEntry #12

Name = \DEVICE\TCPIP_{846EE383-7039-11DE-9D20-001D09FA5A1C}

Desc = WAN Miniport (IPv6) - OnlineArmor Miniport-QoS Packet Scheduler-0000

Address = 6E 69 20 52 41 53

Type = ETHERNET

END IfEntry #12

BEGIN IfEntry #13

Name = \DEVICE\TCPIP_{8E301A52-AFFA-4F49-B9CA-C79096A1A056}

Desc = WAN Miniport (PPPOE)

Address =

Type = PPP

END IfEntry #13

BEGIN IfEntry #14

Name = \DEVICE\TCPIP_{78032B7E-4968-42D3-9F37-287EA86C0AAA}

Desc = RAS Async Adapter

Address = 20 41 53 59 4E FF

Type = PPP

END IfEntry #14

----------------END IfTable-------------------

*************************************************************

DiagnoseDevice.Enter

Driver opened successfully

\DEVICE\NDISWANIPV6

Address = 0 0 0 0 0 0

\DEVICE\NDISWANBH

Address = 0 0 0 0 0 0

\DEVICE\NDISWANIP

Address = 0 0 0 0 0 0

\DEVICE\{23ACC79C-DACA-45B7-A1DC-766771364280}

Address = 84 2B 2B BE 1A FB

DiagnoseDevice.Leave

*************************************************************

*************************************************************

Service image path: \??\C:\Windows\SysWow64\Drivers\OADriver.sys

Service file path: C:\Windows\SysWow64\Drivers\OADriver.sys

Service binary exists: True/True

File hash: 3FB931C56167CE49E4B07E3652F3812D

File size: 59176

Service current state: 4/4

*************************************************************

Thanks for any help:-)

[Andrew F. 28]

Hello Hermoder,

Could you please send me a set of debug logs (covering the reproduced problem) ?

How-to get the debug logs: http://support.emsisoft.com/topic/3819-how-to-configure-online-armor-debug-logs/

Thank you in advance,

[Hermoder 0]

Hi Andrew. I would love to do that but I have un-installed the program as it was getting very frustrating having to re-boot the PC everytime I switched user, logged off or allowed the PC to go to sleep.

If I have time tomorrow I will re-install, set up the de-bug log and then carry out the actions above so that the log creates a record of what is going on before I un-install it again:-)

Best regards.

[hackerman1 6]

it should be enough just to turn off OA´s running processes., you shouldn´t have to uninstall.

start "Services" and kill OA´s processes.

[Andrew F. 28]

it should be enough just to turn off OA´s running processes., you shouldn´t have to uninstall.

start "Services" and kill OA´s processes.

I'd not recommend to do this.

First of all - it shouldn't be possible if OA's self-protection is enabled, but, even if it's disabled - you should not do this, because this can possibly result in system instability.

If you want to stop OA - you can select "Close and shutdown online armor" from the OA's icon context menu. (If the context menu is not available you can set a hotkey for this action at Options->Hotkeys)

If you don't want OA to start automatically - you can untick appropriate checkbox at Options->General

[Hermoder 0]

Guys, thanks for the info and interest. I will re-install tomorrow and post the de-bug file asap after.

Ta

[hackerman1 6]

I'd not recommend to do this.

First of all - it shouldn't be possible if OA's self-protection is enabled, but, even if it's disabled - you should not do this, because this can possibly result in system instability.

If you want to stop OA - you can select "Close and shutdown online armor" from the OA's icon context menu. (If the context menu is not available you can set a hotkey for this action at Options->Hotkeys)

If you don't want OA to start automatically - you can untick appropriate checkbox at Options->General

of course i meant killing OA´s processes AFTER shutting down OA.

i thought that was obvious...

[Hermoder 0]

Andrew

Which of the files do you require as there are quite a few in the Log File?

[Andrew F. 28]

of course i meant killing OA´s processes AFTER shutting down OA.

i thought that was obvious...

Just in case you missed this: http://support.emsisoft.com/index.php?app=forums&module=extras&section=boardrules

[Andrew F. 28]

Andrew

Which of the files do you require as there are quite a few in the Log File?

Replied via pm.

[Hermoder 0]

Replied via PM.

Thanks

[hackerman1 6]

Just in case you missed this: http://support.emsis...tion=boardrules

'

what do you mean ?

please be specific.

[Hermoder 0]

Guys, it has been over a week now since my original posting. I have sent the zipped log file. Any news yet on what is causing the issue on my PC?

Ta

[Hermoder 0]

My subscription for OA Premium is due for renewal in a couple of months. The reason I paid for OA Premium was for the support it offered. With my original post been made almost two weeks ago and the last response from Emsisoft being over a week ago I question the level of support and why I should renew my Premium registration!!

[Andrew F. 28]

Hello Hermoder,

Sorry for delayed reply.

Please see PMs.