Damian 0 Posted December 18, 2011 Report Share Posted December 18, 2011 I bought a license yesterday after using the trial version for a while. Today the program fails to start, there is a message displayed "a2framework.dll is missing" and that i should download the newest version on emsisoft.com I downloaded todays new version, deinstalled the old version and installed the new version. Nothing changed, the message is the same and the program doesn´t start. If i search my computer i can find this "missing" dll in the emsisoft folder. It is there. What should i do now ? Thanks for your help, Damian Quote Link to post Share on other sites
clweb 0 Posted December 18, 2011 Report Share Posted December 18, 2011 I have the same problem with my software v6.0.0.46 I installed end november. I downloaded the new version 6.0.051 and have always the same message about the missing DLL (the DLL is present). For the moment the software is unusable. Quote Link to post Share on other sites
T_2_G 0 Posted December 20, 2011 Report Share Posted December 20, 2011 Hi, the same here. Why no help Emsisoft ???????????? Tom Quote Link to post Share on other sites
Christian Peters 99 Posted December 20, 2011 Report Share Posted December 20, 2011 Hello, what is the size of your a2framework.dll in the Anti-Malware install directory "C:\Program Files\Emsisoft Anti-Malware\"? Quote Link to post Share on other sites
T_2_G 0 Posted December 20, 2011 Report Share Posted December 20, 2011 Hi, 1,799,080 Bytes Version 6.0.0.43 v. 16.12.2011 16.01 Quote Link to post Share on other sites
clweb 0 Posted December 20, 2011 Report Share Posted December 20, 2011 Hi, 1,799,080 Bytes Version 6.0.0.43 v. 16.12.2011 16.01 Same value here (after trying to install Antimalware 6.0.0.51). I use XP SP3 up to date. Quote Link to post Share on other sites
Christian Peters 99 Posted December 20, 2011 Report Share Posted December 20, 2011 Hello, the file values looks ok. Can anyone provide a DebugView logfile? If yes please go to http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx and download DebugView. Run DebugView and run the Emsisoft Anti-Malware install again. If the error message "a2framework.dll is missing" appearsd please save the DebugView log and attach it here to the post. Please use the "More Reply Options" button to be able to attach files. Quote Link to post Share on other sites
clweb 0 Posted December 20, 2011 Report Share Posted December 20, 2011 Unfortunately the DebugView doesn't display anything when installing Anti-Malware and when the message is displayed. I get only an empty logfile. Quote Link to post Share on other sites
Christian Peters 99 Posted December 20, 2011 Report Share Posted December 20, 2011 Hello, then please open the registry editor on Start/Run type regedit and press OK. Then please go to "HKEY_LOCAL_MACHINE\Software\Emsi Software GmbH" (on 32bit OS) or "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Emsi Software GmbH" (on 64bit OS). Create a DWORD value there with the name "GenerateDebugOutput" and assign it the value 1. Reboot computer and please repeat the install again. Quote Link to post Share on other sites
Siketa 67 Posted December 20, 2011 Report Share Posted December 20, 2011 It also happened to me with .49 on one PC with XP SP2. Quote Link to post Share on other sites
clweb 0 Posted December 20, 2011 Report Share Posted December 20, 2011 So I did it with the new key in the registry, and I got a lot of info. I saved after pressing the Ok button on the missing DLL message box. The log is zipped as it has a size of 220kbytes. Hope it helps. Quote Link to post Share on other sites
Christian Peters 99 Posted December 20, 2011 Report Share Posted December 20, 2011 Hello, thank you for the log. Your and other customer logs was forwarded to our developers to solve this issue asap. If you have any more questions or problems, just let me know. Quote Link to post Share on other sites
Christian Peters 99 Posted December 21, 2011 Report Share Posted December 21, 2011 Hello, the bug was patched. The bugfix update will be released in one of the next program updates. If you have any more questions or problems, just let us know. Quote Link to post Share on other sites
clweb 0 Posted December 30, 2011 Report Share Posted December 30, 2011 Hello, the bug was patched. The bugfix update will be released in one of the next program updates. If you have any more questions or problems, just let us know. Today a new version 6.0.0.52 is displayed, but after downloading it is still version 6.0.0.51 Quote Link to post Share on other sites
clweb 0 Posted December 30, 2011 Report Share Posted December 30, 2011 I retested and now version 6.0.0.52 is online. Downloaded and installed: all OK now. Thank you. Quote Link to post Share on other sites
Damian 0 Posted January 2, 2012 Author Report Share Posted January 2, 2012 I started this topic and i just uninstalled it again and downloaded todays version 6.00.52 , the problem is gone and Anti-malware starts. But there is a new problem now, i can scan the computer but i can´t activate the second and third options in the menu I don´t use the program in english but it should be something like Behavioural Analysis and Surf Protection. They are red as inactive and i can´t change it to active. Quote Link to post Share on other sites
Thomas Ott 68 Posted January 2, 2012 Report Share Posted January 2, 2012 Hello Damian, please can you try to do the following steps for solving the problem: 1) Uninstall Emsisoft Anti-Malware from the Control panel. 2) Reboot twice (for removing all drivers). 3) Download fresh copy of Emsisoft Anti-malware and install. 4) Set up license. If you are using Online Armor too you can check, if Emsisoft Anti-Malware is excluded in Online Armor. If not, you can do this by go to Online Armor > Options > Exclusions and add the Emsisoft Anti-Malware installation folder. Reboot and try to enable Behavior Blocker and Surf Protection. Quote Link to post Share on other sites
Damian 0 Posted January 3, 2012 Author Report Share Posted January 3, 2012 Thanks for the answer, but i just read it after the problem has gone. I just startet Anti-Malware today and there has been an autoupdate in between. I can activate both options without a problem now. Quote Link to post Share on other sites
Thomas Ott 68 Posted January 3, 2012 Report Share Posted January 3, 2012 Ok, glad to hear it's working again. Quote Link to post Share on other sites
Siketa 67 Posted January 9, 2012 Report Share Posted January 9, 2012 Today the program fails to start, there is a message displayed "a2framework.dll is missing" and that i should download the newest version on emsisoft.com I downloaded todays new version, deinstalled the old version and installed the new version. Nothing changed, the message is the same and the program doesn´t start. If i search my computer i can find this "missing" dll in the emsisoft folder. It is there. What should i do now ? Thanks for your help, Damian The same problem happened to me today while trying to install 6.x.52 version. DebugView log is in attachment. Best regards. Quote Link to post Share on other sites
Thomas Ott 68 Posted January 13, 2012 Report Share Posted January 13, 2012 Hello Siketa, sorry for the late response. Sad to hear, you also encounter this problem with version 6.0.0.52. Our developers are working to solve the problem. Hope I have good news for you soon. Thanks for your patience! Quote Link to post Share on other sites
Siketa 67 Posted January 13, 2012 Report Share Posted January 13, 2012 No problem, Thomas! Just take your time and fix it... Quote Link to post Share on other sites
Thomas Ott 68 Posted January 18, 2012 Report Share Posted January 18, 2012 Hello, just to let you know ==> http://changeblog.emsisoft.com/2011/12/30/emsisoft-anti-malware-6-0-0-52-released/ Quote Link to post Share on other sites
Siketa 67 Posted January 18, 2012 Report Share Posted January 18, 2012 Hello, just to let you know ==> http://changeblog.em...-0-52-released/ My problem happened with that last 6.x.52 version....few days after it was released. I have only 1 physical drive in my PC. Quote Link to post Share on other sites
Thomas Ott 68 Posted January 18, 2012 Report Share Posted January 18, 2012 Uff - sorry Siketa - now I remember Just want to inform people for which the problem is gone now. Please don't take it personal - as I wrote some posts above - our developers are working to solve the issue with 6.x.52 as soon as possible. I will let you know! Quote Link to post Share on other sites
Siketa 67 Posted January 18, 2012 Report Share Posted January 18, 2012 Good to know that, Thomas.... I thought you posted that link as a solution for "my" bug.... BRG. Quote Link to post Share on other sites
Thomas Ott 68 Posted January 24, 2012 Report Share Posted January 24, 2012 Hello Siketa, in the meantime the problem should be fixed in Version 6.0.0.56. I hope this time also for you Quote Link to post Share on other sites
Siketa 67 Posted January 24, 2012 Report Share Posted January 24, 2012 I will check it tomorrow and let you know about result. Quote Link to post Share on other sites
Siketa 67 Posted January 31, 2012 Report Share Posted January 31, 2012 Hello Siketa, in the meantime the problem should be fixed in Version 6.0.0.56. I hope this time also for you I'm glad to inform you that the problem is fixed now. Great job, guys! Quote Link to post Share on other sites
Thomas Ott 68 Posted January 31, 2012 Report Share Posted January 31, 2012 Very good - I am happy to hear! Thank you very much for the patience Siketa. And also thanks for testing! Quote Link to post Share on other sites
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