Pars

Activation problem

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Hi

this problem reported to us many times.

No problem with the Internet connection and other conditions.

Installation Program

Step:

Please select your preferred licensing

1- 30 days free trial

Error: The free trial period has already been used on this PC.

Note: Program is installed for first time.

2- I have a license key

Error: No valid licenses for this software were found on this key

Note: The license is registered in CC.emsisoft.com and is valid

Note: In another case: While this error occurred, the license will be activated (I ask form Mr. Davlat about activasion time)

3- Freeware mode

Error: No valid licenses for this software were found on this key

Note: Free version and this error is very strange

I think the problem is from your server

This is an important problem and has been reported several times.

Restart PC & Reinstall has not result.

use VPN (change IP) has not result.

test by AM 6.0.0.49 & 6.0.0.51 has not result.

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Pars,

I performed 2 clean installs of EAM 6.0.0.51 on XP.

One trial and one with key.

No issues at all with activating the software.

The issue must be caused by something else, it's not an error in the EAM setup file.

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ctrlaltdelete,

Thank You for reply,

Christian Peters told me:

"Be sure the windows date and time settings are correct."

I should ask from customers tomorrow.

Are you sure this is not from this:

1- problem of your server with Iran IP ranges

2- Users network shared IP address

3- Restrictions from ISP networks

4- similar names to Windows

is there any problem that you think about this matter?

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Alireza, please also send Christian Peters the logs.db3 file from the logs folder of Emsisoft Anti-Malware. You find it under C:\Program Files (x86)\Emsisoft Anti-Malware\Logs. We need this log file to investigate the issue.

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This could be related to the issue that's occurred to me twice since I installed EAM6 with a license key on Nov 27. My license is represented in the Customer Center with 336 days remaining as of this posting.

I opened a Support-Ticket yesterday:

I have 337 days left on my EAM license key. This is the second time I've been annoyed by this "select your preferred license model" behavior. I can't do anything without these windows presenting themselves. If I hit the X, another one will open. If I hit "I have a license key" and Next I get the failed notification.

While this is happening a2guard.exe is using 50-70% CPU.

The only way to end it is to "Shut down guard" from the tray icon and then "Emsisoft Anti-malware" from the Start menu.

I received a reply this morning and it's an unacceptable workaround requiring reverting to Freeware Mode and then re-activating my license key. And while I noted when opening the ticket my firewall is OAP, I was instructed to make sure four EAM executables are allowed access to the Internet.

Thank you.

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This could be related to the issue that's occurred to me twice since I installed EAM6 with a license key on Nov 27. My license is represented in the Customer Center with 336 days remaining as of this posting.

I opened a Support-Ticket yesterday:

I have 337 days left on my EAM license key. This is the second time I've been annoyed by this "select your preferred license model" behavior. I can't do anything without these windows presenting themselves. If I hit the X, another one will open. If I hit "I have a license key" and Next I get the failed notification.

While this is happening a2guard.exe is using 50-70% CPU.

The only way to end it is to "Shut down guard" from the tray icon and then "Emsisoft Anti-malware" from the Start menu.

I received a reply this morning and it's an unacceptable workaround requiring reverting to Freeware Mode and then re-activating my license key. And while I noted when opening the ticket my firewall is OAP, I was instructed to make sure four EAM executables are allowed access to the Internet.

Thank you.

Hi

I reported a similar problem previously too :

http://support.emsisoft.com/topic/6766-inactive-but-license-is-valid/

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