sharzie

PC infected with ROOTKIT Crypt!E2

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Read carefully and follow these steps.

  • Download TDSSKiller and save it to your Desktop.
  • Double-click on TDSSKiller.exe to run the application.
    tdss1.png
  • Click Change parameters
    tdss2.png
  • Check the boxes next to Verify Driver Digital Signature and Detect TDLFS file system, then click OK
    tdss3.png
  • Click on the Start Scan button to begin the scan and wait for it to finish.
    NOTE: Do not use the computer during the scan!
  • During the scan it will look similar to the image below:
    tdss4.jpg
  • When it finishes, you will either see a report that no threats were found like below:
    tdss5.jpg
    If no threats are found at this point, just click the Report selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.
  • If any infection or suspected items are found, you will see a window similar to below:
    tdss7.jpg
    • If you have files that are shown to fail signature check do not take any action on these. Make sure you select Skip. I will tell you what to do with these later. They may not be issues at all.
    • If Suspicious objects are detected, the default action will be Skip. Leave the default set to Skip.
    • If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
      Make sure that Cure is selected. Important! - If Cure is not available, please choose Skip instead. Do not choose Delete unless instructed to do so.

    [*]Click Continue to apply selected actions.

    [*]A reboot may be required to complete disinfection. A window like the below will appear:

    tdss6.jpg

    Reboot immediately if TDSSKiller states that one is needed.

    [*]Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run.

    [*]Attach this log to your next reply.

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OK, I need to see what you have for partitions; before I post initial removal instructions.

Do the following:

  1. Click on the Start button and then choose Control Panel.
  2. Click on the System and Security link.
    Note: If you're viewing the Large icons or Small icons view of Control Panel, you won't see this link so just click on the Administrative Tools icon and skip to Step 4.
  3. In the System and Security window, click on the Administrative Tools heading located near the bottom of the window.
  4. In the Administrative Tools window, double-click on the Computer Management icon.
  5. When Computer Management opens, click on Disk Management on the left side of the window, located under Storage.
    After a brief loading period, Disk Management should now appear on the right side of the Computer Management window.
    Note: If you don't see Disk Management listed, you may need to click on the |> icon to the left of the Storage icon.

Take a screen Shot of the Disk Management Window and attach the screen shot to your reply.

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What TDSSKiller is reporting as the TDSS File System, isn't. It is actually the diagnostic tools partition for your system.

javaicon.gif Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

Upgrading Java:

  • Download the latest version of Java SE Runtime Environment (JRE) 6 Update 30.
  • Click the "Download JRE" button to the right.
  • Accept the license agreement.
  • Click on the download link for your system and save it to your desktop.
    Windows x86 Offline (jre-6u30-windows-i586.exe)
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.(Vista/7 users, right click on the JRE download and select "Run as an Administrator.")

The installed version of Adobe Shockwave Player on this computer is out-dated. Install the latest version of Adobe Shockwave Player available from Adobe.

Using Add or Remove Programs in the Control Panel; uninstall the following:

Java(TM) 6 Update 7

Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    :OTL
    O2 - BHO: (no name) - {CF070CB8-F02F-4af4-A7B7-8D45CAD4BB54} - No CLSID value found.
    O4 - HKLM..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter File not found
    O4 - HKLM..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe File not found
    O4 - HKCU..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter File not found
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoControlPanel = 0
    O9 - Extra 'Tools' menuitem : PDF Download - Options - {AD9E6088-E00B-42f9-9F0C-8480525D234E} - Reg Error: Key error. File not found
    O33 - MountPoints2\{afea8f64-ad21-11e0-9441-00038a000015}\Shell - "" = AutoRun
    O33 - MountPoints2\{afea8f64-ad21-11e0-9441-00038a000015}\Shell\AutoRun\command - "" = F:\TL_Bootstrap.exe
    O37 - HKCU\...exe [@ = exefile] -- Reg Error: Key error. File not found
    [1 C:\Users\Sharon\Documents\*.tmp files -> C:\Users\Sharon\Documents\*.tmp -> ]
    [2012/01/01 07:21:37 | 000,001,542 | -HS- | M] () -- C:\ProgramData\474egx37h044hk34v4ydk8r781057k53u7657
    [2012/01/01 07:21:36 | 000,001,542 | -HS- | M] () -- C:\Users\Sharon\AppData\Local\474egx37h044hk34v4ydk8r781057k53u7657
    [2011/12/15 11:53:59 | 000,010,954 | -HS- | M] () -- C:\ProgramData\v642d65dp30yqo852o4
    [2011/12/15 11:53:58 | 000,010,954 | -HS- | M] () -- C:\Users\Sharon\AppData\Local\v642d65dp30yqo852o4
    [2011/12/15 08:07:21 | 000,011,318 | -HS- | M] () -- C:\ProgramData\paevqk7o5jek6qww0oum5w523k0q
    [2011/12/15 08:07:20 | 000,011,318 | -HS- | M] () -- C:\Users\Sharon\AppData\Local\paevqk7o5jek6qww0oum5w523k0q
    
    :Commands
    [Purity]
    [EmptyTemp]
    [EmptyFlash]
    [EmptyJava]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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OK, changing tools.

Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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I downloaded ComboFix to my desktop and changed the name prior to download.

I disabled both realtime virus scanning and firewall in McAfee, doublechecked to make sure. The system tray icon warned me I had no virus protection. I then ran ComboFix and it warned me I still had McAfee AnriVirus real time scanning running and anti spyware running. I again checked McAfee, and it said both were turned off. So I tried to run ComboFix anyway.....no results after 35 minutes. Now what???

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So...I have booted to safe mode.

I tried to run ComboFix.

It tells me I still have McAfee AntiVirus/Spyware running.

I checked again, and it is still OFF.

So I ran ComboFix anyway...still no results after 30 or more minutes.

Next?

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Download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore

    [*]Press "Scan".

    [*]It will create a log (FSS.txt) in the same directory the tool is run.

    [*]Please attach the log to your reply.

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Download Windows Repair by Tweaking.com to your desktop.

  • Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com - Windows Repair folder to your desktop.
  • Now open this folder and double-click Repair_Windows.exe.
  • Click the Start Repairs tab on the far right.
  • Click Custom Mode so there is a bullet in it.
  • Click the Start button (bottom right)
    Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
  • Click Unselect All
  • Put a checkmark in the following items:
    • Reset Registry Permissions
    • Reset File Permissions
    • Repair Windows Firewall
    • Repair Internet Explorer
    • Remove Policies Set By Infections
    • Repair Winsock & DNS Cache
    • Repair Windows Updates
    • Set Windows Services To Default Startup

    Note: Leave everything else unchecked

    [*]Put a checkmark in Restart System When Finished

    [*]Now click the Start button (bottom right)

Run FSS again with the settings in my previous post. Attach the log from FSS.

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Download and unzip the contents of RegPatches.zip, attached below, to your Desktop.

Double click each registry patch, FixBFE.reg & FixWFW.reg, and answer 'Yes' when asked if you want to merge with the registry.

Reboot

Run FSS again and attach the log.

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OK, I downloaded and unzipped RegPatches.

When I ran both FixBFE.reg and FixWFW.reg I got the same message:

Cannot import C:\Users\Sharon\Desktop\FixBFE.reg Error accessing the registry

Cannot import C:\Users\Sharon\Desktop\FixWFW.reg Error accessing the registry

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I tried to import the registry patches in Safe Mode.

Same results...error accessing the registry.

Help!! My registry is being held hostage :)

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Copy the contents of the below quote box to Notepad; Save As FixFW.bat to your Desktop; make sure File Type: is set to All Files (*.*).

@echo off
reg import FixBFE.reg > nul
reg import FixWFW.reg > nul

Right-click on FixFW.bat and select "Run as administrator".

Reboot

Run FSS and attach the resulting log.

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Download FixSdrSvc.zip, attached below, to your Desktop.

Unzip the contents to your Desktop.

Right-click on FixSdrSvc.bat and select "Run as administrator"

Reboot

Run Farbar Service Scanner.

Type the following in the edit box after "Search:"

tdx.sys

Click Search Files button and attach the log (FSS.txt) it makes to your reply.

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Open notepad

Copy and Paste the below lines of code to notepad:

@echo off
copy C:\Windows\winsxs\x86_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.0.6001.18000_none_ea3dc84bdc15a8b7\tdx.sys c:\helpsvc.exe

Go to File > save as and name the file fixes.bat, change the Save as type to all files and save it to your Desktop.

Right-click on fixes.bat and select "Run as admininstrator to execute it.

Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    :Files
    C:\Windows\System32\drivers\tdx.sys|c:\tdx.sys /replace
    
    :Commands
    [Purity]
    [EmptyTemp]
    [EmptyFlash]
    [EmptyJava]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Try this instead.

Open notepad

Copy and Paste the below lines of code to notepad:

@echo off
copy C:\Windows\winsxs\x86_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.0.6001.18000_none_ea3dc84bdc15a8b7\tdx.sys C:\tdx.sys

Go to File > save as and name the file fixes.bat, change the Save as type to all files and save it to your Desktop.

Right-click on fixes.bat and select "Run as admininstrator to execute it.

Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    :Files
    C:\Windows\System32\drivers\tdx.sys|C:\tdx.sys /replace
    C:\helpsvc.exe
    
    :Commands
    [Purity]
    [EmptyTemp]
    [EmptyFlash]
    [EmptyJava]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Delete the following from your Desktop (If they exist)

CFscript.txt

TDSSKiller.exe

Anything else I had you use

Delete the following files: (If they exist)

C:\ComboFix.txt

Delete the following folders: (If they exist)

C:\ComboFix

C:\Qoobox

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • The following should be selected by default, if not, please select:
    4l5a4i.png
  • Click 16jox2o.png and choose 5x3nu8.gif
  • Uncheck amuvj8.gif
  • Then go back to 2jb4qyb.gif and click nf47ev.gif to run it.
  • Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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