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Cant delete Sogue and others.


Seburo
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Hello,I'm having some problems with a-squared not being able to delete the files its detected on my computer.My computer's been acting really slow and fritzy,I have some program called "sogou/sogue pxp accellerator" which I'm pretty sure is spyware.I've tried add/remove programs,but i get an error saying the program is not there.Plus I have some pesky undeleteable files on my desktop of which I've tried to delete using other methods but they just re-appear.Theyre called "CAIRWBB0" and "CAIRWBB0." I'm pretty sure its all interrelated so anyways.Any help is much appreciated,thank you.

(Sorry I cant seem to download ISeeYouXP from the link in the start here forum.)

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Hi Seburo, and welcome to the forum

=======

Read the following instructions

START HERE, if you don't we are just going to send you back to this thread <--click

Prepare and post the required log files into this thread

Wait for reply from ShadowPuterDude, Katana, or JeanInMontana

for assistance and further instructions.

=======

Translation Links for Forum Instructions

My regards

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Seburo,

If you cannot download required Tools and you have Internet access from another clean uninfected computer you may try to download all listed Utilities there.

Save them on external media and then copy to your (her) infected Desktop / install / run... as per instruction

note: Please copy (don't type) all referred links from the instruction so you will use precisely the sites suggested when downloading on another PC.

You should not shut down Firewall(FW) unless instructed.

If the malware blocks particular downloads switching off the FW will not help but rather brings more insecurity

My regards

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...I dont really have another computer to download from,is there any other options?

In this case please wait for the advice from ShadowPuterDude re: alternatives,

... but what you should do meanwhile is:

- update a-squared;

- attach the report of the Deep Scan as per instruction

You posted the Quick Scan and the last update was 11/18/09

My regards

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Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

Link 3

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

-----------------------------------------------------------

Attach fresh logs for:

  • ComboFix (C:\combofix.txt)
  • a-squared Free/Anti-Malware
  • ISeeYouXP

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude or Lynx to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread

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