wallmg

Computer is infected with worm

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Sorry, that computer wouldn't let me attach anything either. I'm working from my laptop now, so I've attached the file now, hopefully.

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Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Virus won't let me run the Combo-Fix.exe. The fake XP Home Security 2012 alert comes up saying it has blocked a program from accessing the internet, and then says it is infected with a Trojan.

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Boot to Safe Mode.

Click here to download HJTInstall.exe

  • Save HJTInstall.exe to your desktop.
  • Doubleclick on the HJTInstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Come back here to this thread and attach the log in your next reply.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

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Boot to Safe Mode.

Click here to download HJTInstall.exe

  • Save HJTInstall.exe to your desktop.
  • Doubleclick on the HJTInstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Come back here to this thread and attach the log in your next reply.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

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OK, XP Home Security 2012 doesn't appear to be running in Safe Mode.

Boot to Safe Mode with Networking and run OTL.

Attach the logs produced by OTL.

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I booted to safe mode same as before, and each time after selecting Boot to Safe Mode with Networking, it goes to a menu giving me an option to select the operating system to start:

1. MS Windows Recovery Console

2. MS Windows XP Pro

I chose XP Pro each time. Then, at the sign in window, I can sign in as Administrator or as Me (which has administrator rights). First time, I chose Me. Screen says in Safe Mode, but you said it did not appear to be in safe mode.

This time I chose Administrator. Desktop looks the same as when I chose Me.

Anyway, the OTL files are attached. Thanks.

Mark

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OK, try running ComboFix in Safe Mode with Networking.

If it runs successfully attach the ComboFix log.

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In SafeMode, I couldn't find a way to turn off my antivirus program, but ComboFix seemed to run OK with it on. Attached is the log. Thanks.

Mark

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Download Windows Repair by Tweaking.com to your desktop.

  • Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com - Windows Repair folder to your desktop.
  • Now open this folder and double-click Repair_Windows.exe.
  • Click the Start Repairs tab on the far right.
  • Click Custom Mode so there is a bullet in it.
  • Click the Start button (bottom right)
    Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
  • Click Unselect All
  • Put a checkmark in the following items:
    • Reset Registry Permissions
    • Reset File Permissions
    • Remove Policies Set By Infections
    • Repair Winsock & DNS Cache
    • Repair Proxy Settings
    • Set Windows Services To Default Startup

    Note: Leave everything else unchecked

    [*]Put a checkmark in Restart System When Finished

    [*]Now click the Start button (bottom right)

javaicon.gif Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

Upgrading Java:

  • Download the latest version of JRE 7 Update 2.
  • Click the "Download JRE" button to the right.
  • Accept the license agreement.
  • Click on the download link for your system and save it to your desktop. Users of Windows Vista/7 64-bit can install both the 32-bit and 64-bit JRE without conflicts.
    Windows x86 Offline (jre-7u2-windows-i586.exe)
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.(Vista/7 users, right click on the JRE download and select "Run as an Administrator.")

The installed version of Adobe Reader on this computer is out-dated. Install the latest version of Adobe Reader available from Adobe.

Using Add or Remove Programs in the Control Panel; uninstall the following:

Java(TM) 6 Update 20
J2SE Runtime Environment 5.0 Update 11

Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    :OTL
    DRV - (catchme) --  File not found
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    [3 C:\WINDOWS\System32\drivers\*.tmp files -> C:\WINDOWS\System32\drivers\*.tmp -> ]
    [215 C:\WINDOWS\System32\dllcache\*.tmp files -> C:\WINDOWS\System32\dllcache\*.tmp -> ]
    [1 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
    [2012/01/13 11:44:13 | 000,009,207 | ---- | C] () -- C:\Documents and Settings\Mark\Local Settings\Application Data\5fc29a5b
    [2012/01/13 11:44:13 | 000,009,193 | ---- | C] () -- C:\Documents and Settings\Mark\Application Data\b0b54eca
    [2012/01/13 11:44:13 | 000,009,171 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\dd1bacc5
    @Alternate Data Stream - 833 bytes -> C:\WINDOWS\System32\Temp:xie2ugTc4KFGUm76ZMq3SneV
    @Alternate Data Stream - 1044 bytes -> C:\Documents and Settings\Mark\Local Settings\Application Data\7wG9M6oP:pfeCn6BYPvXxd13xpkP
    
    :Commands
    [Purity]
    [EmptyTemp]
    [EmptyFlash]
    [EmptyJava]
    [ResetHosts]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Regarding the above post: I meant to say things seem to be running OK now, except there are some errors that have been showing up in my Event Viewer, under System. Not sure if they are related to the virus/malware or not. EventIDs 7023, 7022, 7026, 7034, 7031 / Source: Service Control Manager. The latter two might have been one time events, but the first three seem to be happening more. Thanks.

Mark

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There are always errors showing in event viewer, for the most part you can ignored those.

DO fresh scans with EEK and OTL. Attach both logs when the scans are complete.

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Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    :OTL
    O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    
    :Commands
    [Purity]
    [EmptyTemp]
    [EmptyFlash]
    [EmptyJava]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done

Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Delete everything in C:\!KillBox (If I didn't have you use KillBox, then this won't be present)

Delete the following from your Desktop (If they exist)

CFscript.txt

Anything else I had you use

Delete the following files: (If they exist)

C:\ComboFix.txt

Delete the following folders: (If they exist)

C:\ComboFix

C:\Qoobox

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • The following should be selected by default, if not, please select:
    4l5a4i.png
  • Click 16jox2o.png and choose 5x3nu8.gif
  • Uncheck amuvj8.gif
  • Then go back to 2jb4qyb.gif and click nf47ev.gif to run it.
  • Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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