ct716

OA Premium and SBIE on Win7 x64

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Disappointingly I can't seem to get and OA Premium (5.1.1.1395) and Sandboxie (3.62) to play well together at all. I know you say the latest version solves compatibility issues but not for me.

Effectively Iron (or any Chromium derivitive) won't work. All I see is the 'Aw snap' animation although it works fine sandboxed with OA disabled or with OA enabled unsandboxed.

Firefox takes nearly 20 seconds to start instead of 2. Again no issues when the apps run independantly.

Microsoft Office 2010 SP1 applications start but throw a 'stopped working' message. Again fine under the control of a single application.

The same whether the apps are set to 'run-safer' or not and Sandboxie 'experimental' on and off. OA template in SBIE is in use and all the apps in question are trusted by OA. The only way to resolve it is to exclude Sandboxie AND the sandboxed applications from OA protection. Seems ridiculous to exclude your main internet facing applications from your firewall though. OA logs say nothing and Sandboxie Resource Access Monitor seems to be normal.

Can someone confirm 'excluding' in OA excludes from both Firewall filtering and HIPS activities i.e. excluding my sandboxed internet facing apps in OA means internet traffic to/from them is unfilitered?

I've now Loaded a clean image that has had neither app on it before - installed them again OA first then SBIE, then when that didn't work switched that to SBIE first then OA. No differences noted still unable to get them to work together.

I can't find any recent (post the OA changes) reference but is this a known issue? Any other ways of resolving it?

No other security apps installed. Win 7 Home Premium x 64 SP1 with latest Windows updates installed.

Thanks

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I am unable to reproduce any of the issues you have reported on a fully patched install of Windows 7 x64 SP1. Lets get some more information. Please run OTL by following the instructions below:

  1. Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run').
  2. Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted.
  3. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes.
    • When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. OTL.txt will be saved in the same location as OTL (which should be on your desktop), and you will need to save Extras.txt on your own.
    • Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach them to a reply.

The developers also want you an export from "System Information". If you could click on the Start button, go to Programs, go to Accessories, go to System Tools, and open System Information you can save an NFO file and attach that to a reply as well (note that it may need to be zipped). Just look in the File menu in System Information to find the option to save information.

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Thanks for responding Arthur, I just checked back responding to a thread on another forum so sorry for the delay.

I'm afraid I gave up and moved on. I may get time to reinstall the back-up I made before later in the week. If I do I'll post the info you require. Always like to help improve the product even though I've probably moved on as I'm happy with the replacement product.

For info my Sandboxie settings were the problem in some instances - Outlook and Firefox were running OK before I moved on. I still could not get Iron or Microsoft Publisher 2010 to run sandboxed unless I excluded them from OA protection.

From other posts I found on other forums I'm not the only one with the Iron/other chromium issue (although Chrome itself works fine).

Thanks

Regards

Chris

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OK, I'll add OA/Sandboxie with SRWare Iron to my list of things to test today. If I can find an issue, then I'll let the developers know. ;)

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Files as requested

Foxit Reader 5.1.4 can be added to Iron and MS Publisher 2010 as apps that wont work under OA while Sandboxed (Actually Foxit Updater that closes whole app so if its done its usual check unsandboxed it works, when it tries to check in sandbox it fails)

Cheers

Chris

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Thank you. I forwarded your info on to our developers, and I will do some testing as soon as I am able to. ;)

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I take it the debug report from xeon will suffice for Iron. Do you want me to do the same for Foxit and MS Publisher or is it likely the same issue?

Thanks

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I take it the debug report from xeon will suffice for Iron. Do you want me to do the same for Foxit and MS Publisher or is it likely the same issue?

Thanks

Would be great :)

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