license taken down?

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I installed 5.5 today used my license off user page. Decided to restore a image and was going to reinstall and my key in the user area is gone and isn't in my EAM area either. I am trying to understand how that can happen. I have had alot of trouble with this relationship and didn't want to throw 600 + days of both products away without using it as it adds up to money. But maybe it is time to give up.

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