cunha Posted February 10, 2012 Report Share Posted February 10, 2012 Hi All, I'm trying to install OA 5.5 in a clean Windows 7 x64 (english) installation for testing. There are no other softwares installed yet. After the setup is completed, the software tells me to choose my preferred license model. If I choose "Unlimited Freeware" or "30-day Trial", I get this message: "Invalid server response. Please try again in a few minutes or contact the support". I tried a few times today without success. Btw, I have already reinstalled the application, rebooted the pc, and disabled Windows Firewall but no change. And my internet access is working fine too. Am I doing something wrong? Any ideas? Thanks in advance, Ralph Link to comment Share on other sites More sharing options...
Andrew F. Posted February 10, 2012 Report Share Posted February 10, 2012 Hello, Which version are you trying to install? Link to comment Share on other sites More sharing options...
cunha Posted February 11, 2012 Author Report Share Posted February 11, 2012 Hi Andrey. According to the Setup file, it's 5.5.0.1545. Link to comment Share on other sites More sharing options...
Rob R. Posted February 11, 2012 Report Share Posted February 11, 2012 cunha, Could you please download the setup file again? Latest setup file on the server is version 5.5.0.1557 (webpage may still show 5.5.0.1545) Link to comment Share on other sites More sharing options...
cunha Posted February 19, 2012 Author Report Share Posted February 19, 2012 I'm sorry but I was out for a few days so I couldn't retest this. I downloaded the setup file again and it now shows the correct version: 5.5.0.1557. I removed the previous version and installed this one but the result was the same. So, I installed wireshark to capture the communication betweek the program and the server the result is below: - Sent to update.emsisoft.com: GET /createkeyv3/?product=oafree&mkey=&mname=WIN%2DFGUSSKFRUUQ&refer= - Response: ; Emsisoft key creator at 20120219-003407 UTC [General] status=11 statusdesc=11: Product, MKey or MName not valid key= utcnow=1329611648 So... looks like the application is not seding the mkey value to get the expected response to finish the installation process. Is there anything I can do to fix this? Thanks. Link to comment Share on other sites More sharing options...
Andrew F. Posted February 19, 2012 Report Share Posted February 19, 2012 Could you please collect debug logs (as described in http://support.emsisoft.com/topic/3819-how-to-configure-online-armor-debug-logs/) and send them to oasupport (at) emsisoft (dot) com? Thanks in advance, Link to comment Share on other sites More sharing options...
cunha Posted February 19, 2012 Author Report Share Posted February 19, 2012 Logs sent. Thanks. Link to comment Share on other sites More sharing options...
Andrew F. Posted February 19, 2012 Report Share Posted February 19, 2012 Thanks, received. Can I ask you why you don't have SP1 installed? The error you receive is because of the WinCrypt api, not because OA. I'd try installing SP1 first, then OA. Link to comment Share on other sites More sharing options...
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