elgreco94

Keep getting the same traces in every scan even after quaratining or deleting

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I have written a cleanup script for OTL (if you need to, you may download OTL from this link).

  1. Please copy the contents of the following CODE box, and in OTL under the Custom Scans/Fixes box at the bottom, paste in what you just copied from the following CODE box:
    :OTL
    SRV - (HidServ) --  File not found
    IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://search.babylon.com/?AF=109985&babsrc=HP_ss&mntrId=2090060a000000000000001b9ec6742d
    IE - HKCU\..\URLSearchHook: {a8baaddd-ab98-4cdb-84cc-3c9ed9f38d1e} - C:\Program Files\ONLINE-TV\prxtbONL2.dll (Conduit Ltd.)
    FF - prefs.js..browser.search.defaultenginename: "Search the web (Babylon)"
    FF - prefs.js..browser.search.order.1: "Search the web (Babylon)"
    [2012/02/07 12:27:28 | 000,002,310 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\babylon.xml
    O2 - BHO: (ONLINE-TV Toolbar) - {a8baaddd-ab98-4cdb-84cc-3c9ed9f38d1e} - C:\Program Files\ONLINE-TV\prxtbONL2.dll (Conduit Ltd.)
    O3 - HKLM\..\Toolbar: (no name) - {98889811-442D-49dd-99D7-DC866BE87DBC} - No CLSID value found.
    O3 - HKLM\..\Toolbar: (ONLINE-TV Toolbar) - {a8baaddd-ab98-4cdb-84cc-3c9ed9f38d1e} - C:\Program Files\ONLINE-TV\prxtbONL2.dll (Conduit Ltd.)
    O3 - HKCU\..\Toolbar\WebBrowser: (ONLINE-TV Toolbar) - {A8BAADDD-AB98-4CDB-84CC-3C9ED9F38D1E} - C:\Program Files\ONLINE-TV\prxtbONL2.dll (Conduit Ltd.)
    O4 - HKLM..\Run: []  File not found
    O4 - HKLM..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot File not found
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} file:///C:/Program%20Files/Mahjong%20Escape%20-%20Ancient%20Japan/Images/stg_drm.ocx (Reg Error: Key error.)
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
    O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} http://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab (Reg Error: Key error.)
    O16 - DPF: CabBuilder http://www.imgag.com/kiw/toolbar/download/InstallerControl.cab (Reg Error: Key error.)
    O18 - Protocol\Handler\avgsecuritytoolbar {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - Reg Error: Value error. File not found
    @Alternate Data Stream - 146 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:0B4227B4
    @Alternate Data Stream - 102 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:DA18FD1D
    @Alternate Data Stream - 102 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:211ED887
    @Alternate Data Stream - 101 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:CB0AACC9
    
    :Commands
    [EMPTYTEMP]


  2. Then click the Run Fix button at the top.
  3. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own).
  4. After your computer has restarted, please open OTL again and click the Quick Scan button. Attach the log it produces in your next reply (just the OTL log, as I don't need to see the Extras log again). You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.

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Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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That log looks pretty good. Lets get a second opinion with an online virus scan. Please run an online virus scan through ESET by following the steps below:

  1. Turn off your anti-virus software.
  2. Click on this link.
  3. Click on the ESET Online Scanner button.
  4. Put a check in the box that says YES, I accept the Terms of Use.
  5. Click the 'Start' button just to the right of the checkbox.
  6. Uncheck the box that says Remove found threats (this is very important).
  7. Click on Advanced settings.
  8. Put a check in the box that says Scan for potentially unsafe applications.
  9. Verify that Scan for potentially unwanted applications is also checked.
  10. Verify that Enable Anti-Stealth technology is also checked.
  11. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning.
  12. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found).
  13. Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me.
  14. Close the ESET online scan.

I will take a look at the log, and let you know if anything needs removed.

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Are you not able to remove those traces that are found with Emsisoft Anti-Malware, or do they keep reappearing after you remove them?

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They have been removed or quarantined over and over but at each scan they are back again. When I look at the locations listed in the scan and then using microsoft search to find them, it says there is no such folder. So I am at a loss to explain why they keep recurring. Do you think I need to reinstall the program? Regards

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Lets see if ComboFix can take care of this:

  1. Turn off your Anti-Virus software.
  2. Click your Start button, go to All Programs (or just Programs on Vista and Windows 7), go to Accessories, and then open Notepad.
  3. Please copy and paste the contents of the box below into Notepad (here is a link to instructions if you do not know how to copy and paste):
    KillAll::
    
    Folder::
    c:\documents and settings\all users\start menu\programs\PopCap Games
    
    Registry::
    [-HKEY_CURRENT_USER\Software\Thinking Thing Software]


  4. Save this as a Text Document named CFScript in the same location as ComboFix (which should be on your desktop).
  5. Close Notepad and verify that the CFScript file is saved on your desktop.
  6. Referring to the animated picture below, click the left mouse button on top of the CFScript icon on your desktop, then holding the mouse button down drag the CFScript icon on your desktop onto the ComboFix icon, and then drop it (let go of the mouse button) on top of the ComboFix icon:
    CFScriptB-4.gif

When finished, it will display a new log in Notepad. Please attach that log to a reply the same way you did before. If you prefer, you can save the log on your desktop to make it easier to find.

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Hi had a bit of trouble with this. First it couldn't access a file for iexplore.exe and I had to ignore for it carry on. It went on extracting until it came to doing Outfolders and then it jammed. When I tried to do it again it says the program is out of date and I need to download again.

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Lets just use OTL then. Here's a script that should tell OTL to delete the detected items (if you need to, you may download OTL from this link).

  1. Please copy the contents of the following CODE box, and in OTL under the Custom Scans/Fixes box at the bottom, paste in what you just copied from the following CODE box:
    :Files
    c:\documents and settings\all users\start menu\programs\PopCap Games
    
    :Reg
    [-HKEY_CURRENT_USER\Software\Thinking Thing Software]


  2. Then click the Run Fix button at the top.
  3. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own).
  4. After your computer has restarted, please open OTL again and click the Quick Scan button. Attach the log it produces in your next reply (just the OTL log, as I don't need to see the Extras log again). You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.

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OK, let me know if those detections come back.

Assuming that they don't come back, here's some final instructions for you:

1. Make Sure Java is Updated:

  1. Click on the
    Start
    button.

  2. Click on
    Control Panel
    .

  3. Click
    Add or Remove Programs
    .

  4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

  5. Click on
    this link
    and download and install the latest Java (the
    Windows Online
    download will be faster).

2. Make Sure Adobe Flash is Updated:

  1. Click on
    this link
    and download the latest version of Adobe Flash Player for your web browser.

  2. You will need to close your web browser when installing Flash.

3. Make Sure Your Computer Has The Latest Windows Updates:

  1. Click on the
    Start
    button.

  2. Go to
    All Programs
    .

  3. Click on
    Windows Update
    .

  4. If you have never run Windows Update, then it will probably need to install an ActiveX control and update the Windows Update software before it can continue, so make sure you keep an eye out for that pale-yellow bar that pops up at the top of the page when Windows Update needs to install a new component, and click on the yellow bar and select to allow it.

  5. Once it is loaded, click on the
    Express
    button.

  6. It will check for available updates, and once it is done you can click the
    Install Updates
    button.

  7. It may ask you to accept a license agreement before it installs, so make sure you say
    Yes
    .

  8. When it is done installing updates, it may ask you to restart your computer, so close anything you are working on and allow it to restart.

  9. Note that the update process can take a while, and you may need to run it several times before all of the updates get installed.

4. Web Of Trust Extension:

While this is not a requirement, I highly recommend that you click
this link
and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

5. Empty The System Restore:

  1. Click on the
    Start
    button.

  2. Right-click on
    My Computer

  3. Select
    Properties
    from the list.

  4. In the window that pops up, click on the
    System Restore
    tab.

  5. Click the check box to
    Turn off System Restore
    .

  6. Click the
    Apply
    button at the bottom-right, and answer
    Yes
    to the question.

  7. Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it.

  8. Click the check box to
    Turn off System Restore
    again and click
    OK
    to turn the System Restore back on.

  9. Click on the
    Start
    button again.

  10. Go to
    All Programs
    .

  11. Go to
    Accessories
    .

  12. Go to
    System Tools
    .

  13. Click on
    System Restore
    .

  14. Select
    Create a restore point
    on the right, and click
    Next
    at the bottom.

  15. Enter a description for the restore point, and click
    Create
    .

  16. Click
    Close
    to finish the process.

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Thread Closed

Reason: Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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