blues 1 Report post Posted February 22, 2012 I had been running EAM Free for some time and today installed a one year license into the "free" version. The license was accepted and everything seems to be good in terms of automatic updates, Surf Protection, Behavior Blocker all being able to be turned on or off. However, for some reason I cannot get File Guard to go on. When I click it..it seems to go on for a fraction of a second and then go off. Can you give me suggestions as to what I should do? I am running XP Pro SP3, OA Premium and the apps in my sig. At one time (early on while running EAM Free, I blocked the three a2 services from auto-starting within OA. However, I have enabled them all and rebooted a few times and still File Guard will not start. I can't find anything which is blocked. (I can auto download updates and scan on demand.) a2 guard, service and start are running in task manager. Your assistance is appreciated. Quote Share this post Link to post Share on other sites
GT500 836 Report post Posted February 22, 2012 What happens if you try it when Hitman Pro and WinPatrol PLUS are turned off? I assume you've tried restarting you computer? Quote Share this post Link to post Share on other sites
blues 1 Report post Posted February 22, 2012 Arthur, I just noticed / remembered that I had a2 service set to "manual" in winpatrol...so let me reboot once more and see if that has any effect. i can't think of anything else that I may have ever turned off. Be back in five minutes. Quote Share this post Link to post Share on other sites
GT500 836 Report post Posted February 22, 2012 OK. Let us know how it goes. Quote Share this post Link to post Share on other sites
blues 1 Report post Posted February 22, 2012 No good, Arthur. After I rebooted I got a "memory could not be written" alert on my desktop for one of the processes but I couldn't capture an image properly. Any thoughts? Do I need to uninstall and reinstall or any other ideas? HMP was not running though WinPatrol Plus was. However EAM is allowed to start etc. Quote Share this post Link to post Share on other sites
GT500 836 Report post Posted February 22, 2012 Yeah, go ahead and uninstall and reinstall. I don't know of any issues with WinPatrol PLUS, however I don't have a copy of it that I can use for testing. Quote Share this post Link to post Share on other sites
blues 1 Report post Posted February 22, 2012 Do I need to use any special removal tools? Or just normal uninstall and then reinstall? Quote Share this post Link to post Share on other sites
GT500 836 Report post Posted February 22, 2012 Do I need to use any special removal tools? Or just normal uninstall and then reinstall? You can try running Emsiclean after you do a normal uninstall, just make sure not to remove the main program directory unless you know that there's nothing else in there that you don't want to lose. Quote Share this post Link to post Share on other sites
blues 1 Report post Posted February 22, 2012 I'll try a normal uninstall and reinstall first and report back. Thanks, Arthur. Quote Share this post Link to post Share on other sites
GT500 836 Report post Posted February 22, 2012 You're quite welcome. Let us know how it goes. Quote Share this post Link to post Share on other sites
blues 1 Report post Posted February 22, 2012 We're good to go. Everything appears to be working as it should. Thanks again. Quote Share this post Link to post Share on other sites
GT500 836 Report post Posted February 23, 2012 That's great. Let us know if you have any further issues. Quote Share this post Link to post Share on other sites
blues 1 Report post Posted February 23, 2012 Will do, Arthur. Thanks for the help both here and on the OA side. Quote Share this post Link to post Share on other sites
