peterbrayton

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MY PC is infected and I need assistance. It's a virus that tries to open my thunder bird email with a false certificate and send spam out using my contacts list. Attached are the files requested in the starting point instructions. Please let me know what the next steps are. Thanks!

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The installed version of Firefox on this compter is 3.6.36 Legacy. You should install the current version of FireFox from: Mozilla Firefox

The installed version of Thunderbird on this compter is out-dated. Install the current version of Thunderbird from: Mozilla Thunderbird

javaicon.gif Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

Upgrading Java:

  • Download the latest version of JRE 7 Update 2.
  • Click the "Download JRE" button to the right.
  • Accept the license agreement.
  • Click on the download link for your system and save it to your desktop. Users of Windows Vista/7 64-bit can install both the 32-bit and 64-bit JRE without conflicts.
    Windows x86 Offline (jre-7u2-windows-i586.exe)
    Windows x64 (jre-7u2-windows-x64.exe)
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.(Vista/7 users, right click on the JRE download and select "Run as an Administrator.")

The installed version of Adobe Reader on this computer is out-dated. Install the latest version of Adobe Reader available from Adobe.

The installed version of Adobe Flash Player ActiveX control on this computer is out-dated. Using Internet Explorer, install the latest version of Adobe Flash Player ActiveX available from Adobe.

The installed version of Adobe Flash Player Plugin on this computer is out-dated. Using Firefox, install the latest version of Adobe Flash Player Plugin available from Adobe.

Using Add or Remove Programs in the Control Panel; uninstall the following:

Java(TM) 6 Update 26
J2SE Runtime Environment 5.0 Update 11
Java(TM) 6 Update 2

Run OTL.exe

  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    :OTL
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\1e304a77ce086f7a7e031852199502d4\NetResource.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\fc8b9fd242032de837413f14e26ce21c\Zlib.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\c8b0e39733c3e73e232a64a5c305ca76\API.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\52831fecbfbbfee1a05b91977e499808\File.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\e1ea0dbaf8a3ac5d1f0be83f219f8571\FastCalc.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\81368e51ca54d10b955b02b2e5382e48\Peek.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\90198bd2c008178752393a8740fa6369\XS.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\23fe5d76b9491fa255db2281ac7687d5\Service.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\ea4a4f99088551dd603ccfbabfaf3932\XSAccessor.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\52ade7602469b51858072e874c345e37\ReadKey.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\a7c0cce4e1ac2c1f6d3e71bbe3c9bdd3\Socket.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\6c25de79371a4db1d7e8eff0d11d5337\Base64.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\9076f6dacaea506ecfb169822b132706\MD5.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\6c1da131f436ce35edb0690f338bdad8\File.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\6eca2cf2961ac400050de852a1cbef9b\Byte.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\62aa3b09ac39e34fd76505142c94e975\Storable.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\86351894c58e4804ca004825fea78bbb\Encode.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\2076671ee5d0a5323570c92c74abac6f\Process.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\48a4e6ef370984d8d9ce53660d66a7a5\Unicode.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\bb8ac2d2050e30577927a7ac95d99cd9\GD.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\3b30fde3722480c5032acad13a155721\Scan.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\461090bfc26706cc26ffa02662c1592c\Syck.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\76c0175b78e6f49c7544e19221d4457d\IO.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\5ff67c77560df778223e3ec495b98f1e\Hebrew.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\14d02158d1dc4c498d1acd9638684120\Name.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\1760917c94a6dfc5d7404399c61fafee\mysql.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\e775fca35641b4340ecf5cdba1fc6f62\Expat.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\952d7675581ad6751c38c1bc1610a553\EV.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\89c552b9aa641030773cbce7545c6143\XS.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\4e3813a1edb6903dcc223941e51f7e18\Parser.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\fc665959964b1312aee9d476290accdc\SHA1.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\c06adade199b7f380d57181669fb22c1\Util.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\880556fb31088a703b58d0705c4f2b53\DBI.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\2f0807b0946b0fe6a4923ffadf1218fc\vxs.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\5f6960e0234e0b14396e4c82a1f56c8f\HiRes.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\855297e7b4b860331fdbdd53426f5e15\Dumper.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\2d2847f7dd2a1fddd0fdb79d9d64ba93\List.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\23ae7fb85999872530b5a5d4d67a4f44\Registry.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\c3da4aa4c02db51c7f94d5eaf2438023\OLE.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\7dd16cc839f33995d1a58e2773aa29b8\WinError.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\b7b4505cb0a127c242f14d779e410e03\POSIX.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\f48694173221cfa9bad4275e2389b498\Win32.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\20252d6e001ae3774b425e81ba09b666\Fcntl.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\6a834a555edd63cb8706466e7c1666f2\Hostname.dll ()
    MOD - C:\WINDOWS\Temp\pdk-SYSTEM-2156\7020d50af327e3fc94b98242c307fc81\Cwd.dll ()
    O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
    O4 - HKLM..\Run: [POINTER] point32.exe File not found
    O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\VPN Client.lnk =  File not found
    O16 - DPF: vzTCPConfig http://my.verizon.com/micro/speedoptimizer/fios/vzTCPConfig.CAB (Reg Error: Key error.)
    O33 - MountPoints2\{bc0de4b4-ae2b-11e0-a05e-00044b01b524}\Shell - "" = AutoRun
    O33 - MountPoints2\{bc0de4b4-ae2b-11e0-a05e-00044b01b524}\Shell\AutoRun - "" = Auto&Play
    O33 - MountPoints2\{bc0de4b4-ae2b-11e0-a05e-00044b01b524}\Shell\AutoRun\command - "" = E:\DPFMate.exe
    [8 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
    [1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
    @Alternate Data Stream - 123 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:66E02052
    
    :Files
    c:\windows\Prefetch\MSTSC.EXE-39B7CECA.pf
    C:\WINDOWS\Temp\pdk-SYSTEM-2156
    
    :Commands
    [Purity]
    [EmptyTemp]
    [EmptyFlash]
    [EmptyJava]
    [ResetHosts]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Thread Closed

Reason: Lack of Response

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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Sorry for the delay. We have a new baby in the house so not a lot of time to do this. I followed your instructions. Here is the new log file. I'll keep my eye out on the rogue email attack issue and let you know if it comes back.

I am noticing my Anti Malware is in a state of continual update and never finishes. It also gets hung up on scanning memory on a file called C:/Windows/System32/smss.exe. How can I fix my emisoft anti malware program?

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Congratulations on the baby.

Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1

Link 2

* IMPORTANT !!! Save Combo-Fix to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:

1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

  • ComboFix (C:\combofix.txt)

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

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Thanks Shadow! I ran the ComboFix scan and tried to disable all of the firewalls and antivirus software. Attached is the log. Please let me know if there are more steps to be performed. Thanks for your help!

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Shadow,

Things seem to be running fine now. I tested my system restore and it works now. Emisoft Anti Malware is now updating and running to completion. I left my email open for a a few hours and no attack occurred. I think I will make our accounts that we log in with, non-admins, so a malicious program can't install. We can always go in as admin when we need to install something. Thanks for all your help! We really appreciate it!

The Braytons.

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Unless you are having problems, it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:

  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Delete the following from your Desktop (If they exist)

CFscript.txt

TDSSKiller.exe

Anything else I had you use

Delete the following files: (If they exist)

C:\ComboFix.txt

Delete the following folders: (If they exist)

C:\ComboFix

C:\Qoobox

Empty the Recycle Bin

Download to your Desktop:

- CCleaner Portable

  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner

Run CCleaner

  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • The following should be selected by default, if not, please select:
    4l5a4i.png
  • Click 16jox2o.png and choose 5x3nu8.gif
  • Uncheck amuvj8.gif
  • Then go back to 2jb4qyb.gif and click nf47ev.gif to run it.
  • Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:

How to Protect Your Computer From Malware

How to keep you and your Windows PC happy

Web, email, chat, password and kids safety

10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!

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Thread Closed

Reason: Lack of Response

PM either ShadowPuterDude, or GT500 to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.

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