bsorrows Posted February 26, 2012 Report Share Posted February 26, 2012 I have used OA ++ since it came out years ago. I recently noticed that ver. 5.1 was trying to download some update files and it never completed or finished. I read a couple of forms that said you might try downloading ver 5.5 using the upgrade option. Didn't work. I have over 700 days left on my OA ++ license and now all I have working is a FREE version of OA. I have two separate licenses of OA ++ I need upgraded to the Internet Security Pack ASAP. I use both Win 7 64 and win xp as I have a 5 uers license pack. Please help! Link to comment Share on other sites More sharing options...
hackerman1 Posted February 27, 2012 Report Share Posted February 27, 2012 it´s an "old" problem... upgrading to a new version has caused problems before. download OA v5.5 from Emsisoft. export all settings to a file uninstall OA v5.1. install OA v5.5 import all settings that you previously saved Link to comment Share on other sites More sharing options...
catprincess Posted February 27, 2012 Report Share Posted February 27, 2012 Since bsorrows is currently using OA ++, it would make more sense for them get their license converted to the Internet Security Pack first, by either contacting [email protected] and providing their license key (which should not be posted here publically), or by waiting for an Emsisoft Employee to reply to this thread. Link to comment Share on other sites More sharing options...
Thomas Ott Posted February 27, 2012 Report Share Posted February 27, 2012 Hello bsorrows, thanks for contacting us in our forum. As catprincess already mentioned in her post may it would be best if we convert all your OA ++ licenses to licenses for the Emsisoft Internet Security Pack. You can also write directly to me per mail to the address 'to (at) emsisoft (dot) com' or you just open a ticket in our customer center (https://cc.emsisoft.com/) if you want to. May you want to add the reference number(s) you should have received during the ordering process. If you should have any further questions, please do not hesitate to contact me directly per PM. Link to comment Share on other sites More sharing options...
bsorrows Posted February 29, 2012 Author Report Share Posted February 29, 2012 Hello bsorrows, thanks for contacting us in our forum. As catprincess already mentioned in her post may it would be best if we convert all your OA ++ licenses to licenses for the Emsisoft Internet Security Pack. You can also write directly to me per mail to the address 'to (at) emsisoft (dot) com' or you just open a ticket in our customer center (https://cc.emsisoft.com/) if you want to. May you want to add the reference number(s) you should have received during the ordering process. If you should have any further questions, please do not hesitate to contact me directly per PM. Thanks Cat, you have proved your worth over many years I followed OA forms and helped with beta testing! Thanks Thomas for your help as well. I have gotten my new keys for 2 copies of Internet Security Pack. One more question: One copy of OA ++, now Internet Security Pack, has never been installed on any computer. If I register my keys on the customer care website, will this activate my license and the days begin to count down? Thanks in advance, Bruce Link to comment Share on other sites More sharing options...
Thomas Ott Posted March 1, 2012 Report Share Posted March 1, 2012 Hello Bruce, Thank you for your feedback. The days begin to count down if you activate the software with the key OR if you register it in our customer center. Link to comment Share on other sites More sharing options...
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